Sign up with GoogleJust wanted to provide feedback on the fantastic service from TelkomZA. Upgraded my line to 10mbps, but was only syncing at 6mbps (even though my stats can support higher). I called 10210 and got through to a helpful lady but she said she was unable to up the profile above 6mpbs. PM'ed TelkomZA last night requesting if they could assist. Received a call from a gentleman this morning saying that he had changed the DSLAM settings and I am now syncing at 10mbps (and I am). Less than 12 hour turnaround - great service! Keep it up!
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TelkomZA
- Thread starter TelkomZA
- Start date
Just want to say a HUGE thank you to TelkomZA for the most efficient service. After battling from February to get a line installed and being told numerous times by the call centre agents that I am unable to get a line installed due to the lack of available ports. Estimated install date was August 2015...after liasing with TelkomZA, I have finally got my line installed and couldn't be happier. Thank you TelkomZA for the excellent service. Keep up the excellent work!
i.got~issues
Expert Member
- Joined
- Apr 21, 2011
- Messages
- 4,718
Hi TelkomZA
A quick query from me regarding the Wynberg exchange... any ballpark idea or estimate when this will be upgraded?
I have recently experienced unstable line sync issues and slow throughput and a Telkom techie (Brian) contacted me regarding the reported fault, and he pinned it on the Wynberg exchange being congested and this is why I can no longer sync at above 4\5Mbs where it used to be fine at 8Mbs.
He mentioned that the Wynberg exchange is next inline to be upgraded but would not even begin to guess at the time-frame.
If you could perhaps give me an idea of this upgrade wait duration, it would help immensely and I could then plan around this regarding ISP packages, etc.
Any input and info would be very much appreciated and most welcome.
A quick query from me regarding the Wynberg exchange... any ballpark idea or estimate when this will be upgraded?
I have recently experienced unstable line sync issues and slow throughput and a Telkom techie (Brian) contacted me regarding the reported fault, and he pinned it on the Wynberg exchange being congested and this is why I can no longer sync at above 4\5Mbs where it used to be fine at 8Mbs.
He mentioned that the Wynberg exchange is next inline to be upgraded but would not even begin to guess at the time-frame.
If you could perhaps give me an idea of this upgrade wait duration, it would help immensely and I could then plan around this regarding ISP packages, etc.
Any input and info would be very much appreciated and most welcome.
SirPremacy
Active Member
- Joined
- Aug 15, 2010
- Messages
- 40
Thanks GH @TelkomZA for moving me to another dslam.. my internet is now 110% !! thanks for organising this. Keep up the good work guys
Hi telkomza, my line is faulty and the tech says i need to replace the conduit?
A) is that correct, since its a cluster in full tikte complex do i need to replace it?
B) can i just dig a new trench and lay new conduit that enda up in your manhole?
C) can i just install a cable ?
I will pm you my tel nr to see my existing fault that no one wants to attend too
A) is that correct, since its a cluster in full tikte complex do i need to replace it?
B) can i just dig a new trench and lay new conduit that enda up in your manhole?
C) can i just install a cable ?
I will pm you my tel nr to see my existing fault that no one wants to attend too
akescpt
Honorary Master
- Joined
- Aug 12, 2008
- Messages
- 22,456
keeping on posting here then.
Hi TelkomZa,
I am not impressed, this week there was constant work done at a box on the corner or Storey and Shilling streets in Queenswood. I came home to discover my line (voice) and ADSL is not working and the crew that worked packed up and left for the weekend!
Whenever tech work is done I am minus a line or ADSL.
I called to report and asked for an escalation address and was told to mail escalationcentre@telkom.co.za that address does not exist. Tweeted, no reaction.
Ref no 338CTK250714
I am not impressed as ADSL is not cheap but cheaper than 3G and my #TelkomServiceTip is be afraid, be very afraid when Telkom Technicians appear in your street for nothing will work and you will be left in the void forever, calling the call center is enough to pop a coronary artery.
I am not impressed, this week there was constant work done at a box on the corner or Storey and Shilling streets in Queenswood. I came home to discover my line (voice) and ADSL is not working and the crew that worked packed up and left for the weekend!
Whenever tech work is done I am minus a line or ADSL.
I called to report and asked for an escalation address and was told to mail escalationcentre@telkom.co.za that address does not exist. Tweeted, no reaction.
Ref no 338CTK250714
I am not impressed as ADSL is not cheap but cheaper than 3G and my #TelkomServiceTip is be afraid, be very afraid when Telkom Technicians appear in your street for nothing will work and you will be left in the void forever, calling the call center is enough to pop a coronary artery.
Thank you TelkomZA (Charl and his team)
Finally my ADSL line has been restored today by the fifth Telkom technician that has assigned to fix the problem. Logged 3 faults with 1 escalation since March and 4 private messages to TelkomZA. I wonder will Telkom ever fix my problem without me contacting Charl and his team.
Now I am just waiting for Telkom to repair the broken cable fully, so that I can use my fax machine again.
Finally my ADSL line has been restored today by the fifth Telkom technician that has assigned to fix the problem. Logged 3 faults with 1 escalation since March and 4 private messages to TelkomZA. I wonder will Telkom ever fix my problem without me contacting Charl and his team.
Now I am just waiting for Telkom to repair the broken cable fully, so that I can use my fax machine again.
Mmm I got a message via Twitter that the first available technician will be assigned my problem. Only problem....Telkom technicians apparently do not work when it is after hours or weekends....great, just flippin great that May as well mean sometime in 2021....
They certainly work on weekends here in PE, had one on my doorstep early one Sunday morning last year for a noisy line. They do phone first to check if it's convenient
i.got~issues
Expert Member
- Joined
- Apr 21, 2011
- Messages
- 4,718
Thanks too from me to TelkomZa ... both GC and SG... friendly, fast and efficient assistance.
Worth your weight in gold I say.
Many thanks again.
Worth your weight in gold I say.
Many thanks again.
TyronDanger
Active Member
- Joined
- Jan 24, 2013
- Messages
- 31
Supposed 2mb line
att - 63.5
SNR 6db
syncing at 284 kb
1000 CRC errors a minute
my Fault has been open since June, twice weekly follow ups and i am still basically with out connectivity.
att - 63.5
SNR 6db
syncing at 284 kb
1000 CRC errors a minute
my Fault has been open since June, twice weekly follow ups and i am still basically with out connectivity.
Hi TelkomZA
My internet was been blocked and redirected to the 'Usage Tracking Tool' (https://secure.telkomsa.net/titracker/servlet/LoginServlet?portal=on&u=FUP) where I am told:
The bandwidth consumption on your uncapped account has reached a stage whereby it is having a negative impact on the general performance of our network. In terms of the Telkom Internet Acceptable Use Policy, your account will be managed in a manner that allows us to optimise network efficiency for all users.
When I login and click on 'usage graphs' it shows a bar that indicates I am a 'Power User'. It does not show how much bandwidth I have used!
I stream a lot (Netflix and Iplayer) but not much more than any other month! What is going on?
My internet was been blocked and redirected to the 'Usage Tracking Tool' (https://secure.telkomsa.net/titracker/servlet/LoginServlet?portal=on&u=FUP) where I am told:
The bandwidth consumption on your uncapped account has reached a stage whereby it is having a negative impact on the general performance of our network. In terms of the Telkom Internet Acceptable Use Policy, your account will be managed in a manner that allows us to optimise network efficiency for all users.
When I login and click on 'usage graphs' it shows a bar that indicates I am a 'Power User'. It does not show how much bandwidth I have used!
I stream a lot (Netflix and Iplayer) but not much more than any other month! What is going on?