TelkomZA

[MickZA]

Well from his fault ref I can get his cell & landline numbers.

OK, see how that's possible now. Any idea when Telkom jacked up this feature, I'm guessing it was recent?

 

[element1]

A bit of advice, don't quote the full fault number ..

Thanks, everyone.. for the heads-up

 

[Fudge_za]

Hi there ,

Let me start off and say this thread is fantastic!! It really pierces through the bureaucracy and makes you feel like someone actually cares .
Anyway recently I've been having issues, with what I believe is congestion, in Rondebosch, Cape Town.
The problems start at about 6 where my ping steadily rises until about 11 when it starts to decline.
Here's two traceroutes one taken during the day and the other at 9 in the evening both to mweb.co.za [196.2.63.110]

During the day
1 1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 8 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 9 ms 9 ms 9 ms 197-84-96-210.cpt.mweb.co.za [197.84.96.210]
4 9 ms 9 ms 8 ms vl-92-cpt-hscore-1.mweb.co.za [197.84.2.2]
5 10 ms 9 ms 9 ms 196.28.178.66
6 86 ms 10 ms 10 ms cte-core-sw2.vwol.net [196.41.144.35]
7 9 ms 10 ms 13 ms www.mweb.co.za [196.2.63.110]

At 9PM
1 <1 ms 1 ms <1 ms 192.168.0.1
2 66 ms 65 ms 66 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 54 ms 49 ms 48 ms 197-84-96-210.cpt.mweb.co.za [197.84.96.210]
4 63 ms 63 ms 64 ms vl-92-cpt-hscore-1.mweb.co.za [197.84.2.2]
5 61 ms 62 ms 61 ms 196.28.178.66
6 90 ms 94 ms 92 ms cte-core-sw2.vwol.net [196.41.144.35]
7 94 ms 95 ms 92 ms www.mweb.co.za [196.2.63.110]

This has made gaming on local servers in the evening (when most gaming happens) difficult where I get around 166 ping. This used to never rise above 60ms and usually hovered around 33ms. It is now impossible to play on EU servers as instead of 130ms I get 250 - 300ms ping.

Anyway hoping there's some sort of solution (like moving exchange) or maybe an exchange upgrade in the pipeline (hopefully).
I've checked lots of ZA forums and this seems to be a rather big problem around Cape Town at the moment.

Thanks in advance!
Max

 

[Azg]

Hi,
May you please advise what model of Samsung 55 inch smart FHD led tv you are currently offering for R809 per month. I went to a Telkom Direct Shop and they said they do not know. They said they only process the application and the tv is delivered by a different company. I can't find the correct thread to post this.
Thanks

 

[ajan]

Is there a telkom webpage showing congested exchanges, and the progress to when they will be sorted or any update on them? Would like to know the latest news on the clareinch one.

I have one complaint: Your working times are kinda a bummer. I mean I don't want to phone telkom's call centre - that is just one complete mess of people who don't know what they saying, and at the end of the day the situation gets even worse, they always get something wrong with what is meant to be done.

Your PM rate at max is a reply a day or two, and I often get rushed on what I want to say as I want to reply as fast as possible, so I can get a reply by the next day. Some times I'm stuck without internet for maybe 3-4 days as the reply rate is so slow or its the weekend, and sadly there is no Telkom support on weekends. Which I don't understand how an ISP can have and Telkom, the main internet provider, cannot. Telkom has too many problems to have such sh**** working times for support, sorry to say that.

But TelkomZA currently is the only support group that actually get's it right. Thank you.

 

[StatikSA]

Check actual usage here - http://userstats.adsl.saix.net/

Which username and password do we enter here?

 

[Old_Liver]

Which username and password do we enter here?

Your Telkom username and password for the ADSL account setup on your router

 

[aclaughan]

VDSL Availability

I connect to the Benmore exchange and my neighbours have upgraded to 40M VDSL. I am currently running 10M ADSL. I contacted Telkom and ordered a upgrade to 40M VDSL. The call-desk confirmed that VDSL was available in my area and that I needed to purchase a VDSL router. I rushed out and bought a Pace VDSL router from Telkom and waited in anticipation. A week later I get a call telling me the Benmore exchange has not been upgraded for VDSL and I cannot upgrade.

Can someone please confirm that this is the case.

Alan

 

[Chris_H]

I have some good feedback I'd like to share.

I've had problems with my ADSL line for months on end now. The Telkom call center went through a loop of downgrading line speed and having me swap routers and all and all... I dropped TelkomZA (Charl) a PM on Saturday with my details, history and graph logs of my line dropping. He got back to me on Monday and said a technician will get to my place and test the line. The next morning a technician was at my house and found no fault on the line. A couple of hours later Charl changed the modulation on my line and bumped me to 10Mbps! The line used to fall over twice a day minimum at 6 and 4mbps, but since the change it has been running stable without any drops!

I am still testing but so far it is looking good,

Thanks Charl for the top notch service

 

[ichigo]

Thanks TelkomZA from facebook the whole neighbourhoods lines were down at 11 am and was back up in 3 hours after reporting it to you.

 

[Yuu]

I connect to the Benmore exchange and my neighbours have upgraded to 40M VDSL. I am currently running 10M ADSL. I contacted Telkom and ordered a upgrade to 40M VDSL. The call-desk confirmed that VDSL was available in my area and that I needed to purchase a VDSL router. I rushed out and bought a Pace VDSL router from Telkom and waited in anticipation. A week later I get a call telling me the Benmore exchange has not been upgraded for VDSL and I cannot upgrade.

Can someone please confirm that this is the case.

Alan

Am guessing you haven't tried contacting TelkomZA .

Johannesburg
City Area Address
Johannesburg Benmore Gardens Cnr Shiel Ave and Panners Drive River Club Johannesburg
Johannesburg Benmore Gardens Katherine Street Sandown Extension 3 Benmore Gardens
Johannesburg Benmore Gardens Cnr North Road and Linden Street Sandown Sandton
Johannesburg Benmore Gardens Cnr Linden Street and Daisy Road Sandown Sandton
Johannesburg Benmore Gardens Cnr Daisy Street and North Road Sandown Sandton
Johannesburg Benmore Gardens Cnr Linden Str and Ann Crescent Sandown Sandton
Johannesburg Benmore Gardens Cnr West Street and Redhill Road Morningside Sandton
Johannesburg Benmore Gardens Cnr West Street and Outspan Road Morningside Sandton
Johannesburg Benmore Gardens Mattie Avenue Morningside Sandton
Johannesburg Benmore Gardens Benmore Road Benmore Gardens Sandton
Johannesburg Benmore Gardens Cnr Forrest and Pretoria Roads Atholl Benmore Gardens
Johannesburg Benmore Gardens Cnr Empire Pl and Cleveland Rds Sandhurst Johannesburg
Johannesburg Benmore Gardens Cnr Rivonia and School Roads Morningside Extension 105 Benmore Gardens
Johannesburg Benmore Gardens Ballyclare Drive Morningside Sandton
Johannesburg Benmore Gardens Cnr East and Centre Roads Morningside Sandton
Johannesburg Benmore Gardens French Lane Morningside Sandton
Johannesburg Benmore Gardens Cnr Middle and Centre Roads Morningside Sandton
Johannesburg Benmore Gardens Cnr Camellia and Cassia Streets Morningside Extension 40 Sandton
Johannesburg Benmore Gardens Cnr Coleraine and Springhill River Club Extension 2 Benmore Gardens

That is listed in the article Exact telkom 20mbps and 40mbps vdsl availability areas

PM him and explain the situation BUT be patient as the guys [yes not only Charl] get 100's if not more requests. He will get back to you as soon as he can.

PS
Welcome to the mybroadband forum

 

[zolly]

Thanks to TelkomZA for (hopefully) resolving the problem on the Clareinch exchange. Fingers crossed it stays fixed!

 

[Georgios]

Hi TelkomZA,

I have sent you a PM. I am having voice line problems and intermittent data connectivity.

 

[Mentalchaoz]

Am guessing you haven't tried contacting TelkomZA .


That is listed in the article Exact telkom 20mbps and 40mbps vdsl availability areas

PM him and explain the situation BUT be patient as the guys [yes not only Charl] get 100's if not more requests. He will get back to you as soon as he can.

PS
Welcome to the mybroadband forum

Hi, is there a place that shows the updated list of exchanges that are currently running 20-40meg line? Thanks.

 

[Chris_H]

Thanks TelkomZA (Charl) for getting my line stable, it has been a week now with ABSOLUTELY NO PROBLEMS!!

Keep up the great service!

 

[Chris_H]

Hi, is there a place that shows the updated list of exchanges that are currently running 20-40meg line? Thanks.

Try this: http://broadbandstats.co.za/province/

 

[stefan9]

Try this: http://broadbandstats.co.za/province/

Not very accurate. Claims my exchange max speed is 4mbps while I was on 10mbps for ages and just got bumped up to 20 mbps vdsl 2 weeks ago.

 

[ponder]

Is there a telkom webpage showing congested exchanges, and the progress to when they will be sorted or any update on them?

Telkom does not have any congestion

http://mybroadband.co.za/news/adsl/95373-no-adsl-exchange-congestion-telkom.html
http://mybroadband.co.za/vb/showthread.php/591551-No-ADSL-exchange-congestion-says-Telkom

 

[2scaly4j0o]

Thanks TelkomZA for looking into my problem so speedily!

 

[spizone]

Hi
In regards to this thread what are my options.

Once agian money is not the problem, just want a working stable line please.
Marc