TelkomZA

[Thaveshin]

Got Telkom to install 2MB ADSL line about 2 weeks ago. Once the line was active connected by router and it took 3-4 logged calls to get a technician out to check. Technician comes to the house on Wednesday afternoon and says the port is faulty on the DSLAM network and it can be fixed within 1-2 days. Its been another couple of days without any word from the "technician" . It took me an 1 1/2 hour to contact the Telkom helpdesk and still they can't see the problem. I have escalated and needless to say that by the end of 4 weeks I am still not going to have internet. Sigh....

 

[Jason3643]

i gave up on telkom ... my line is so bad its not even worth it anymore ... signed up with bitco so far everyone is happy with them

 

[borro]

behold!!! http://www.speedtest.net/result/3699863077.png
1gig afrihost account is fine.

 

[spizone]

In regards to this thread, telkom sorted my line out, in a space of 24hrs, thx to ppl on that thread for pointing me in the right direction and for the rep from telkom for helping me. Things look fine and running 100%, but will let it run a few days to week and report back.

 

[EGT]

Why does the "TelkomUsage Tracker" activation page https://secure.telkomsa.net/titracker/servlet/LoginServlet
hardly ever accept the details one enters? I have tried dozens of times over the years!
All it comes up with, is "Click here to resubmit your details."

 

[MickZA]

Why does the "TelkomUsage Tracker" activation page https://secure.telkomsa.net/titracker/servlet/LoginServlet
hardly ever accept the details one enters? I have tried dozens of times over the years!
All it comes up with, is "Click here to resubmit your details."

IRC it was giving trouble at the beginning of July but has been OK since, it's not clear if the link you provide is what you're using to login or the response you get, try here:

https://secure.telkomsa.net/titracker/

 

[cfvh600]

Thanks TelkomZA for upgrading my line from 10mbps to 20mbps!

 

[EGT]

IRC it was giving trouble at the beginning of July but has been OK since, it's not clear if the link you provide is what you're using to login or the response you get, try here:

https://secure.telkomsa.net/titracker/

It is the Response i get after entering details, on the same link that you kindly provided.

 

[MickZA]

It is the Response i get after entering details, on the same link that you kindly provided.

OK, you can't access that link directly (returns a server error) but it's what you get on the failed login message:



Must be the details you're entering. Telkom Internet passwords can be problematic, working in the router but not on TI Tracker or http://userstats.adsl.saix.net/. Try reseting your password here https://online.telkomsa.net/pmt/

 

[Thaveshin]

How do you test to check if your exchange has congestion?

 

[Sinbad]

How do you test to check if your exchange has congestion?

Normally you'll have crap throughput, and high latency after your router on a traceroute.

 

[CoffinDodger]

Who can I contact to get definitive answers to the following :- a) What max speed my exchange can handle b) What is the prospect of upgrading the exchange/service (max currently seems to be 4Mbit but I am being charged for 10Mbit c) How do I switch line back to Telkom from Afrihost without losing the line in the process.

Thanks guys

 

[Yuu]

Charl & team are busy getting my line upto 20Mbps ADSL2+ [14Mbps due to distance] . This world would be dull without him . Hope you read this , much appreciated and all the phone calls from the SM team.

 

[Recordmixandmaster]

Hello @TelkomZA

Please please please can you help me. I have been on a 4mb line for over 7 years. According to http://knowledgebase.imaginet.co.za/kb/images/7/73/Sites_ready_for_20Mbps_and_40Mbps.pdf I live 750m away from a VDSL exchange. I need more speed and am willing to pay, how can I be connected to that???? Please help Its the exchange on the cnr of Dundee and Paris street, Uitzicht, Durbanville, Cape Town.

 

[Timber_MG]

My phone line has been dead since beginning this week and there is no ETA from Telkom even after a number of calls.

Apparently there is a "bulk cable fault" to a street cabinet. My area connects to the Meyers Park exchange I believe.

My ticket number is 53 CTK 20/08/14 and my phone number starts 012 804 43xx in case that would help identify the issue.

 

[-Prismo-]

Hey guys ..

Been experiencing horrendous speeds for a while now and I asked Mweb to look into it and I found out that my exchange has reached capacity.. There is no other exchange for me to be moved to .. so there's nothing that can be done about that.

We all know how beyond horrible telkom is at servicing their customers, so I don't expect them to build a new exchange or increase the capacity on the current exchange within this year ..

I just don't really understand why they would sell adsl accounts to more and more customers in the same area without thinking about the load on that one exchange.

I am thinking about calling them and cancelling my adsl line, maybe check back again early next year.

Thoughts?

 

[Timber_MG]

So today I got a call from a gent in Malmesbury to follow up whether my line had been restored. To date I've not had an estimated time to repair after a week or so, let's hope Telkom can sort this issue out shortly.

 

[Timber_MG]

So after more than a week Telkom has provided an estimate that repairs should be concluded on 29 August. Apparently a 600 pair multi core cable was damaged.

Time to get out the 2.4GHz panel antenna and tether off my neighbour whom I'll introduce to WA capped as mobile data is getting too expensive.

 

[Thaveshin]

Its been now more than 3 weeks and the call was assigned to the technical division and still no internet.

 

[ponder]

TelkomZA could I ask you to please comment on this thread http://mybroadband.co.za/vb/showthread.php/635258-TI-Durban-IPC-faults.

The KZN issues are coming up to 3 months now without any resolution or feedback of late. Things are really dire here and some feedback would be appreciated.