TelkomZA

@Charl and the team.

Thank you.

You have done more with a single PM than 2 ISPs and a "critical care" team did in over two months.

What really astounds me, is that after 2 months of pleading with others to even look at a problem and getting nowhere... you and your team have not only managed to hear me out, but also address the issue and, without any further requests from me, follow up on it and attempt to improve on what has already been done.

In this day and age, you guys have made the world of difference and I really hope that you get the recognition you deserve for all your diligence, time and effort.

Again, thank you!
 
i.got~issues said:
@Charl and the team.

Thank you.

You have done more with a single PM than 2 ISPs and a "critical care" team did in over two months.

What really astounds me, is that after 2 months of pleading with others to even look at a problem and getting nowhere... you and your team have not only managed to hear me out, but also address the issue and, without any further requests from me, follow up on it and attempt to improve on what has already been done.

In this day and age, you guys have made the world of difference and I really hope that you get the recognition you deserve for all your diligence, time and effort.

Again, thank you!
Click to expand...

So, do you not have issues anymore?
 
Charl is brilliant and has always assisted me quickly and efficiently. The call center staff are mostly clueless and struggle with basic English at times.. Extremely frustrating
 
Hi TelkomZA,

Is there a problem at the Bryanston area? Since early evening yesterday, there is no dial tone and the ADSL is not syncing. My area number is 011706xxxx. Thanks,
 
A massive thank you to TelkomZA, Charl and the team... You were able to resolve my issue with only one pm sent. This is after I sent multiple emails to Afrihost, made several phone calls to both Afrihost and Telkom, and even contacted the Telkom techie himself! You guys are the absolute boss! If only the rest of the business, and other businesses for that matter, were as well run as you guys are!

Keep up the good work!!!
 
Hello guys

Yesterday my internet was working fine this morning when I woke up I could not browse any website.

Both my telkom and afrihost accounts authenticates successfully and I get and ip address but when I tried to open a website in chrome or any other browser it just times out. The error in chrome says it has failed to look-up DNS.

Afriguy said the problem might be my DNS settings but I have since flush the DNS settings and the problem still exists.

Yesterday telkom was having problems in the Malmesbury area and I know our dslam in Langebaanweg is connected to the one in Malmesbury. My internet was working fine yesterday. Today Afriguy said all the problems in Malmesbury has been cleared but now my Internet has stopped working.

Afriguy could not help me that's why I have come here
 
Sigh. What is up with Telkom??? I switch to Afrihost and my Youtube videos work fine. I was not able to watch a single video this weekend with Telkom this weekend.
 
TelkomZA said:
Hi
We would like to connect with you, our customer, and make it easier for you to communicate and do business with us on the platforms you are present on.
If you have any Telkom line related problems or Telkom account related queries, please feel free to post them here or PM us.
We will still keep an eye on other threads to see where we can assist.
We endeavour to make your customer experience a memorable one.
Queries will be attended to from Monday to Friday between 08:00 and 17:00
Remember, you can also reach us on:
Twitter: @TelkomZA
Facebook: facebook.com/TelkomZA
Click to expand...

Welcome! :)
 
I've been having a similar problem on my side. My router gets an IP address from Afirhost, and everything seems to connect without a hitch, and my PC can even connect to Steam, but I can't browse at all.

I suggest you try out another account, both Afrihost and non Afrihost, and see what happens. A friend of mine let me test with his I.S details, and my line works fine and was able to browse, and then while troubleshooting with Afrihost, they gave me a different account, and also connected without a hitch, and was able to browse.

So the fault was clearly with my actual Afrihost account.

Been a week now and they haven't been able to figure it out... Calling again tonight to try fix...

Brennan123 said:
Hello guys

Yesterday my internet was working fine this morning when I woke up I could not browse any website.

Both my telkom and afrihost accounts authenticates successfully and I get and ip address but when I tried to open a website in chrome or any other browser it just times out. The error in chrome says it has failed to look-up DNS.

Afriguy said the problem might be my DNS settings but I have since flush the DNS settings and the problem still exists.

Yesterday telkom was having problems in the Malmesbury area and I know our dslam in Langebaanweg is connected to the one in Malmesbury. My internet was working fine yesterday. Today Afriguy said all the problems in Malmesbury has been cleared but now my Internet has stopped working.

Afriguy could not help me that's why I have come here
Click to expand...
 
I've been getting high latency for the past 2 and a half months and I have reported this problem to telkom a few times. Today, they once again closed a fault I logged, even though my latency was 500ms at that time? This is really unacceptable! How can the fault be fixed if my latency is still high?
 
Hey Charl and co,

My line has been awesome until I noticed my line was only running at 6 meg and the modulation was set to ADSL_G.dmt. Someone downgraded me from ADSL 2+ 10 meg! If this is coz the exchange can't handle all the 10 meg lines that's fine but if you can let me know what the deal is.

Thanks!
 
zolly said:
Hey Charl and co,

My line has been awesome until I noticed my line was only running at 6 meg and the modulation was set to ADSL_G.dmt. Someone downgraded me from ADSL 2+ 10 meg! If this is coz the exchange can't handle all the 10 meg lines that's fine but if you can let me know what the deal is.

Thanks!
Click to expand...

Try force ADSL 2+ on your router, see what speed it sync's at.
You can always call Telkom on 10210 and ask them to change your ADSL profile if it has been downgraded to a 6Mbit profile.
Not sure what profile you were on previously and whether it was stable or not?
 
PsyCLown said:
Try force ADSL 2+ on your router, see what speed it sync's at.
You can always call Telkom on 10210 and ask them to change your ADSL profile if it has been downgraded to a 6Mbit profile.
Not sure what profile you were on previously and whether it was stable or not?
Click to expand...

Charl set my line to 10 meg a while ago and it's been fine. My router has been up for 6 days and I remember that my router randomly reset 6 days ago, so I'm guessing someone at the exchange changed it then.

Edit. Also, whenever I had issues with my line in the past and asked their call center to help me out it was a *&^%ing waste of time. I'd rather wait for the social media team than waste my energy on their poorly trained call center staff.
 
Last edited:
zolly said:
Charl set my line to 10 meg a while ago and it's been fine. My router has been up for 6 days and I remember that my router randomly reset 6 days ago, so I'm guessing someone at the exchange changed it then.

Edit. Also, whenever I had issues with my line in the past and asked their call center to help me out it was a *&^%ing waste of time. I'd rather wait for the social media team than waste my energy on their poorly trained call center staff.
Click to expand...

Mine was downgraded as well, I upgraded it today via the phone and it took me 5 minutes.
Charl is a busy man :P
 
PsyCLown said:
Mine was downgraded as well, I upgraded it today via the phone and it took me 5 minutes.
Charl is a busy man :P
Click to expand...

Ah, well I'll give Telkom a call as soon as the phone is free. Last time I tried to get them to do it via the phone they had no idea what I was talking about.
 
zolly said:
Ah, well I'll give Telkom a call as soon as the phone is free. Last time I tried to get them to do it via the phone they had no idea what I was talking about.
Click to expand...

I dialed 10210, pressed 1 for fault report / ADSL issues and then straight up told the person I think my 10Mbit line is on a 6Mbit profile and if they can please change it back to a 10Mbit profile. She knew exactly what I was talking about and it was done quickly. Restarted router and bam, all was good.
 
element1 said:
Hello Charl / TelkomZA,

My last post (#952) on 10 August refers - I've been receiving an SMS every day since logging the request - "Dear Customer, Telkom will attend to your faulty services shortly" . .

There is still exchange congestion in the evenings, do you perhaps have any update on what's been happening and how much more time it is going to take ?

Thanks.
Click to expand...

Hello again,

I'm presuming my fault was closed because I am not receiving the above-mentioned SMS anymore; But I still have high/erratic latency to my exchange.

This is from the telkom guest account to the exchange at 20:45 >

ping -n 30 165.145.16.1

Pinging 165.145.16.1 with 32 bytes of data:
Reply from 165.145.16.1: bytes=32 time=35ms TTL=254
Reply from 165.145.16.1: bytes=32 time=69ms TTL=254
Reply from 165.145.16.1: bytes=32 time=51ms TTL=254
Reply from 165.145.16.1: bytes=32 time=53ms TTL=254
Reply from 165.145.16.1: bytes=32 time=51ms TTL=254
Reply from 165.145.16.1: bytes=32 time=68ms TTL=254
Reply from 165.145.16.1: bytes=32 time=73ms TTL=254
Reply from 165.145.16.1: bytes=32 time=66ms TTL=254
Reply from 165.145.16.1: bytes=32 time=58ms TTL=254
Reply from 165.145.16.1: bytes=32 time=74ms TTL=254
Reply from 165.145.16.1: bytes=32 time=74ms TTL=254
Reply from 165.145.16.1: bytes=32 time=61ms TTL=254
Reply from 165.145.16.1: bytes=32 time=72ms TTL=254
Reply from 165.145.16.1: bytes=32 time=51ms TTL=254
Reply from 165.145.16.1: bytes=32 time=48ms TTL=254
Reply from 165.145.16.1: bytes=32 time=50ms TTL=254
Reply from 165.145.16.1: bytes=32 time=62ms TTL=254
Reply from 165.145.16.1: bytes=32 time=69ms TTL=254
Reply from 165.145.16.1: bytes=32 time=75ms TTL=254
Reply from 165.145.16.1: bytes=32 time=21ms TTL=254
Reply from 165.145.16.1: bytes=32 time=46ms TTL=254
Reply from 165.145.16.1: bytes=32 time=43ms TTL=254
Reply from 165.145.16.1: bytes=32 time=68ms TTL=254
Reply from 165.145.16.1: bytes=32 time=72ms TTL=254
Reply from 165.145.16.1: bytes=32 time=68ms TTL=254
Reply from 165.145.16.1: bytes=32 time=36ms TTL=254
Reply from 165.145.16.1: bytes=32 time=42ms TTL=254
Reply from 165.145.16.1: bytes=32 time=24ms TTL=254
Reply from 165.145.16.1: bytes=32 time=56ms TTL=254
Reply from 165.145.16.1: bytes=32 time=50ms TTL=254

Ping statistics for 165.145.16.1:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 75ms, Average = 56ms
Click to expand...


Please assist !
 
zolly said:
Charl set my line to 10 meg a while ago and it's been fine. My router has been up for 6 days and I remember that my router randomly reset 6 days ago, so I'm guessing someone at the exchange changed it then.

Edit. Also, whenever I had issues with my line in the past and asked their call center to help me out it was a *&^%ing waste of time. I'd rather wait for the social media team than waste my energy on their poorly trained call center staff.
Click to expand...

Thanks to TelkomZA for the fast fix! Should be back up to 10 meg when I get home.
 
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