TelkomZA

DrJohnZoidberg said:
Try using the Twitter account, I find it's normally quicker.
Click to expand...

That's because Social Media support/teams generally aim to deliver <2 hours to respond to both forum and Facebook wall posts, whereas Twitter is more "real-time" so <20 minutes per response - give or take.
 
Sigh, someone help me, switched out routers, ISP accounts etc, this crap started a few days ago..


Pinging myadsl.co.za [197.242.89.170] with 32 bytes of data:
Reply from 197.242.89.170: bytes=32 time=318ms TTL=49
Reply from 197.242.89.170: bytes=32 time=375ms TTL=49
Reply from 197.242.89.170: bytes=32 time=448ms TTL=49
Reply from 197.242.89.170: bytes=32 time=516ms TTL=49
Reply from 197.242.89.170: bytes=32 time=432ms TTL=49
Reply from 197.242.89.170: bytes=32 time=274ms TTL=49
Reply from 197.242.89.170: bytes=32 time=340ms TTL=49
Reply from 197.242.89.170: bytes=32 time=466ms TTL=49
Reply from 197.242.89.170: bytes=32 time=502ms TTL=49
Reply from 197.242.89.170: bytes=32 time=228ms TTL=49
Reply from 197.242.89.170: bytes=32 time=205ms TTL=49
Reply from 197.242.89.170: bytes=32 time=391ms TTL=49
Reply from 197.242.89.170: bytes=32 time=512ms TTL=49
Reply from 197.242.89.170: bytes=32 time=474ms TTL=49
Reply from 197.242.89.170: bytes=32 time=350ms TTL=49
Reply from 197.242.89.170: bytes=32 time=353ms TTL=49
Reply from 197.242.89.170: bytes=32 time=425ms TTL=49
Reply from 197.242.89.170: bytes=32 time=433ms TTL=49
Reply from 197.242.89.170: bytes=32 time=447ms TTL=49
Reply from 197.242.89.170: bytes=32 time=474ms TTL=49
 
Y Jones said:
Traceroutes, pathpings, modem stats?
Click to expand...

This line is ***ed.

Tracerts, dying at the first hop, 400ms

Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 153 140
Attenuation (dB): 340 200
Output Power (dBm): 118 91
Attainable Rate (Kbps): 8832 928
Rate (Kbps): 4096 512
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25

HEC Errors: 17 20
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 2 0
 
saffakanera said:
Tracerts, dying at the first hop, 400ms
Click to expand...

Post it, so we can see where the latency is being introduced.

Modem stats are decent; hows your throughput?

Remove all devices from your line, and then connect a corded handset to the first available phone socket. Then check for any audible noises on the line, or if there's an issue with the dial tone.
 
Y Jones said:
Post it, so we can see where the latency is being introduced.

Modem stats are decent; hows your throughput?

Remove all devices from your line, and then connect a corded handset to the first available phone socket. Then check for any audible noises on the line, or if there's an issue with the dial tone.
Click to expand...

Current throughput on Steam downloading from a local server is 1.4KB/S


Tracing route to myadsl.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 460 ms 476 ms 482 ms ti-224-76-01.telkomadsl.co.za [105.224.76.1]
3 501 ms 508 ms 470 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 453 ms 449 ms 488 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 496 ms 380 ms 314 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.41]
6 365 ms 364 ms 401 ms rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za [196.43.11.134]
7 527 ms 477 ms 352 ms 196.43.25.138
8

Unplugged everything, plugged in corded phone, no sign of signal interference.

Phoned helpdesk, reset the port, still the same, switched out routers, still the same, tested with Afrihost, still the same.

No idea why it says 2mb, I'm getting a solid 1.0KBps on Steam.. Also most media is unloadable.

http://www.speedtest.net/my-result/3177983466
 
Last edited:
saffakanera said:
Current throughput on Steam downloading from a local server is 1.4KB/S
Click to expand...

How many devices are connected to your modem? Disable the wifi function on your modem; connect one computer (only) to it via Ethernet connection and test your downloads again.

Tracing route to myadsl.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 460 ms 476 ms 482 ms ti-224-76-01.telkomadsl.co.za [105.224.76.1]
3 501 ms 508 ms 470 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 453 ms 449 ms 488 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 496 ms 380 ms 314 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.41]
6 365 ms 364 ms 401 ms rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za [196.43.11.134]
7 527 ms 477 ms 352 ms 196.43.25.138
8
Click to expand...

Not looking good at all. Congested DSLAM maybe; do issues arise during peak hours only?

No idea why it says 2mb, I'm getting a solid 1.0KBps on Steam
Click to expand...

Multithread vs single thread downloads, but that's another topic for some other thread (<- pun :)).
 
Y Jones said:
How many devices are connected to your modem? Disable the wifi function on your modem; connect one computer (only) to it via Ethernet connection and test your downloads again.



Not looking good at all. Congested DSLAM maybe; do issues arise during peak hours only?



Multithread vs single thread downloads, but that's another topic for some other thread (<- pun :)).
Click to expand...


Yep, its fine again this morning, oh boy, does this mean the DSLAM needs to be upgraded? I'll have to start looking at wireless options.
 
saffakanera said:
does this mean the DSLAM needs to be upgraded?
Click to expand...

Congestion's generally on the backhaul. It affects everyone (all DSLAMs, all ISPs), so bigger trunks and lower contention ratios are the way forward, but it won't happen any time soon. Unless you're willing to pay a lot more for an actual business grade service, with actual SLAs.

I'll have to start looking at wireless options
Click to expand...

Pretty much so, yes, or downgrade to the cheapest DSL plan if you're willing to give up regular speeds during off-peak hours.
 
Well it's been nearly a month since telkom came to "fix" my line, was told there is corrosion and they will need ot replace the entire line, well now my line is dropping every 10 - 15mins and i have to reboot the router. I'm guessing telkom are off till who knows when so this is going ot be an awesome festive season.
 
Hi telkom

I have a problem with not enough ports in my area. I have been waiting for 4 months and still no feedback. Isn't there a way you can move me to another port box or something ... realy want my adsl line ....
 
Syrus90 said:
I have a problem with not enough ports in my area. I have been waiting for 4 months and still no feedback. Isn't there a way you can move me to another port box or something ... realy want my adsl line ....
Click to expand...

You'll have to wait till someone cancels their service, or relocates. Keep applying till one becomes available though, because AFAIK there isn't a virtual queue or a "reserve a DSLAM port" option when signing up.
 
RoMark said:
I would PM Ranger and provide him with the info.
Click to expand...

Can't conclude that it's Telkoms problem without seeing the whole traceroute.

Y Jones said:
Hops in the middle with higher latency generally means that hosts are under heavy CPU load and de-prioritising replies to your packets over more important things. This won't impact regular packet shifting operations.
Click to expand...
 
Just want to thank TelkomZA for organising my upgrade from 1 - 2 Mbps.
Sent a PM and it was sorted out today.
Much appreciated!
Jeremy Busby
 
Good day

Please see my PM i send you yesterday Regarding request to get moved to closer exchange current ROODEPOORT OCB283 (RRP+)+- 7KM.

The Closer exchange Roodepoort{absa Bank Dcs30} 3Km away from my house
 
Wehanvdw said:
Good day

Please see my PM i send you yesterday Regarding request to get moved to closer exchange current ROODEPOORT OCB283 (RRP+)+- 7KM.

The Closer exchange Roodepoort{absa Bank Dcs30} 3Km away from my house
Click to expand...
I seriously doubt that you will get this right...
 
Will getting moved to closer Dslam improve my line Speed.

As Telkom say my maximum stable speed is 2mb
 
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