TelkomZA

Thank you TelkomZA for assisting and resolving my issue. After 4 months, I'm happy to have a stable line again
 
hi
i have just upgraded my line from a 4 mbps to 10 mbps.when i do a speed test the maximum download speed i get is 4.7mbps.is this normal
 
sak said:
hi
i have just upgraded my line from a 4 mbps to 10 mbps.when i do a speed test the maximum download speed i get is 4.7mbps.is this normal
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No

Expect around 8.5mbps on a capped account.

Speed on an uncapped account is determined by the account itself usually marketed in 1, 2, 4 & 10mbps flavours (still around 8.5mbps on 10mbps uncapped).
 
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I'm quite suprised by Telkom's soft cap for the 2mb line. I've done around 155GB and I'm still not throttled.
 
buyeye said:
It's disconnected at the blue box.
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Still waiting for our issue to be sorted out :( ... Logged an online fault and @TelkomZA logged one but still no luck. Was told on the SMS the issue will be resolved / attended to in 4 days, however have not heard anything since last week.
 
I've been struggling with a high ping towards my exchange for two months now, i've logged 2 faults, 2 hellopeters and NOTHING.

not even a hint of a techie sent to have a look :wtf:

GG WP telkom
 
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@telkomza very disappointed and let down by telkom mobile and their customer service today. Do you have someone I can contact to escalate if my port doesn't come through by tomorrow morning?
 
So yesterday, after a long struggle a technician finally comes to my house, without warning i might ad, had to leave work in a rush at about 13:15.

I get home, he does a few things, tells me to check if it's fine now, problem still excists and at around 14:30, he says "I know what i've got to do"

I'm still waiting for him to come back :whistle:

Mannemarak said:
I've been struggling with a high ping towards my exchange for two months now, i've logged 2 faults, 2 hellopeters and NOTHING.

not even a hint of a techie sent to have a look :wtf:

GG WP telkom
Click to expand...
 
HI,

I've been struggling to get a line ordered. I filled in the web form 5 times, but never received a response at all.
I then went into the Telkom store at Nicolway on Tuesday 26 May and filled in the forms there, but I am still waiting for a ref number.
Is there any way to find out why this is all taking so long?

Thanks
 
@Telkomza

Sent a PM, my Line's not syncing since yesterday. Modem says its "Unconfigured" Please can a technician assist urgently, the last time i had this issue, it took 3 weeks to resolve, i cant have the same this time around.
 
Mannemarak said:
So yesterday, after a long struggle a technician finally comes to my house, without warning i might ad, had to leave work in a rush at about 13:15.

I get home, he does a few things, tells me to check if it's fine now, problem still excists and at around 14:30, he says "I know what i've got to do"

I'm still waiting for him to come back :whistle:
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Ouch...I know that trick of theirs all too well, happened to me a few times!
 
Hi guys, i have registered online and want to pay via credit card, but my invoices are not showing online.

Am i missing something?
 
so apparently these idiots at Telkom have a new Twitter Handle.... @HelloTelkom according to the FB page
 
thank you charl (TelkomZA) for your time and patience for assisting me with my adsl setup everything working 100% :)
 
now just to get atleast 4mb line but im limited to 2mb in my area but atleast im on :)
 
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