TelkomZA

jdido87 said:
Good day

My line has been down since yesterday with no dial tone or adsl sync. Got a message this morning to say they busy with upgrade in the area. Is this just the story they give everyone to shut us up or are they actually upgrading because other people in the area don't have issue on their lines.
Click to expand...

check this link to the SAIX notice board, if its planned maintenance your area will be listed :)

https://ssl-1.ipact.telkom-ipnet.co.za/pubcgi/internal/NBView.pl
 
Hi Guys,

I am not joking when I say I am actually emotional right now. I almost broke down in tears now, with the call centre agent and then again at the Telkom store.

I have had my line for 10 years, without a problem. When I had issues, I logged faults, and it was fixed.

Now, I moved - not far, still in centurion, maybe about 10kms. I requested my line to be moved 3 weeks ago, and the first appointment was on Tuesday (12/4) last week. The tech didn't pitch, and when I called in they said he said I was not reachable.

Lots of phone-calls and escalations later, another appointment was made for Friday (15th). Again, the tech didn't pitch. I confirmed the appointment 3 times - once on Thursday and twice on Friday. When I called friday afternoon, the agent said the system had apparently automatically moved it to Thursday (14) at some stage. Loads of phonecalls later, someone phones me on Monday saying they had the wrong number, an old cell number, for me. Mind, every time I called the call centre I gave my new, correct number - so I don't know where the old number is being referenced from.

Loads of calls later, another appointment scheduled for today, 21 April. The technician actually called me yesterday to confirm. Today I call him, about 12, and he says the job card was reassigned to someone else. I called the call centre, they said the tech again said he could not reach me.

This is when I almost broke down in tears. 3 days later, which I had to make arrangements to be at home the entire day, with no result. More than 18 phone calls later, and more than 3 hours later, and I am nowhere closer.

As you guys know, the itnernet is not just about convenience anymore - in fact, for us in IT, its pretty much a necessity. I considered going for mobile, and probably will have to if I can get this done - but of course ADSL is much more cost effective.

TelkomZA, someone said you might be able to help. I really hope you can. My state of mind at the moment is one of complete and utter hopelessness and despair.
 
evilstebunny said:
Had the same issue, ended up emailing Jaqui O Sullivan who sorted me out. Escalate to the topmost person you can get hold of, the CEO preferably.
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please pm me her email address

ps thank you i found her email address.

To date telkom has not responded on this forum to my service request on this as they promise they would. Is this normal?
 
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I'm having the absolute worst experience with telkom in trying to get my adsl set up. Complete and utter incompetence. Been trying to deal with them this past week, about 4 hours on the phone with them, transferring me from sales to technical support and back to sales repeatedly. With none of them knowing anything.

Supervisor Tando Dhlamini from technical department was promised to call me back but hasn't. Trying to get through to technical support now for 20 minutes, no answer.

And since they don't work weekend's this problem is going to carry on till next week.
 
Hi

Really hope you can help...we did an ADSL application at Galeria Telkom direct on Saturday...all paper work etc. and was told that Telkom will contact us early Monday morning

Phoned the 10210 number and was on hold for 25 minutes ,just to be told that nothing is on the system

What do i do now....and what is the estimated time for instillation of ADSL/working etc. in the Amanzimtoti area

Max
 
Is there an alternative number for 10210 if I do not have a Telkom phone?

I need to make sure my cancellation is going through end of this month as I haven't heard a thing from them since sending my cancellation form last month.
 
have been having this recurring issue. Voice would stop working i.e. no dial tone but I would still have ADSL albeit at a lower quality. Yesterday the tech found no dial tone at the main distribution box. So what does this mean? Is there a problem at the board or cable between the board and exchange; something else?
I've sent TelkomZA two pm's so I hope he can shed some light on this issue.
The frustrating thing is that it seems if a tech can't fix the problem on the spot your fault ends up back in the queue where it is processed from the start.
 
Tallboy said:
have been having this recurring issue. Voice would stop working i.e. no dial tone but I would still have ADSL albeit at a lower quality. Yesterday the tech found no dial tone at the main distribution box. So what does this mean? Is there a problem at the board or cable between the board and exchange; something else?
I've sent TelkomZA two pm's so I hope he can shed some light on this issue.
The frustrating thing is that it seems if a tech can't fix the problem on the spot your fault ends up back in the queue where it is processed from the start.
Click to expand...

We have this issue as well. Landline is getting no dial tone, ADSL has terrible latency/speed and keeps disconnecting and reconnecting.
 
good afternoon i am having terrible internet speeds @night to a extent that i cant surf the web and there has been a problem on my exchange in east london
 
i am on the 043735**** exchange the techie is lazy to fix the problem @ the exchange
 
KoolDaffy said:
I'm having the absolute worst experience with telkom in trying to get my adsl set up. Complete and utter incompetence. Been trying to deal with them this past week, about 4 hours on the phone with them, transferring me from sales to technical support and back to sales repeatedly. With none of them knowing anything.

Supervisor Tando Dhlamini from technical department was promised to call me back but hasn't. Trying to get through to technical support now for 20 minutes, no answer.

And since they don't work weekend's this problem is going to carry on till next week.
Click to expand...

So after numerous calls I've received an update from the telkom supervisor... apparently my number doesn't show up as an adsl number even after they've created it. Might be a problem with the sales system but they're not exactly sure and they currently have no solutions to the problem.

Just great to be back in South Africa.
 
KoolDaffy said:
So after numerous calls I've received an update from the telkom supervisor... apparently my number doesn't show up as an adsl number even after they've created it. Might be a problem with the sales system but they're not exactly sure and they currently have no solutions to the problem.

Just great to be back in South Africa.
Click to expand...

Pm telkomza
 
So Telkom supervisor just phoned. Said he found the problem. Said when sales activated my account they didn't check the exchange to see if there's any ports available. He said the exchange over here is full and there are no available ports and if they can't find a port for me then I won't be able to get adsl.
 
Now I have a completely dead line. So from noisy voice + ADSL to no voice and crappy ADSL to no voice + no ADSL.
Technicians come and go. You get Hellopeter case numbers, "escalation ID's", "I'll add a comment that it's urgent", "high workload".
So what now?
 
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