TelkomZA

Hi there,
I moved my data over to Afrihost in April and have been trying to cancel the data part of my Telkom account for over a month.
I spent a Saturday a few weekends ago using up all my airtime on the customer service line. Accounts put me through to Sales, Sale put me through to Accounts. Eventually I realised that they were playing a game, and that no one was going to help me cancel my line.
I then tried to email through the Cancellation form the following week, with endless bounce backs as the MAILBOX WAS FULL. I tried a fax instead.
Still waiting.
Eventually tweeted about it, was told my request had been escalated. Still nothing, over a week later.
I find this completely out of order, how Telkom makes its impossible for a consumer to be proactive at cancelling a product. We are left at your whim. And if its a ploy to keep customers, I can guarantee that it is having the opposite effect.
As it is, I can see I will be stuck with paying for May's data which I don't want and won't be using. But I am incredibly frustrated at the bureaucracy that shows lack of understand your customer.
 
ACTPerformance said:
Hi Guys

Quick Q. I upgraded my line from 2mb to 4mb uncapped on a normal home package.
My monthly bill is now R1035,50 excluding my calls.

Is this right?
Are you guys paying the same?

Sounds a bit excessive to me.

Tnx
Darryl
Click to expand...

I will assume that everything else is still the same (phone calls). So no, it's not right. When I upgraded my line from 2Mbps to 4Mbps (a few years ago) my bill was split between my usage 2Mbps and 4Mbps. The upgrade happened a day after I phoned them.
 
Initially I requested a 10mb line, the call center and website confirmed that I can get up to 10mb in my area.

Then eventually I get upgraded to a 4mb line since the techies say that I can only get 4mb - I was fine with this...

Today I check my line speed - back to 2mb.. I am utterly frustrated. Will I get billed for the 10mb line? The 4mb line?

How do I proceed with this, where do I even begin.......





GhostZA said:
TelkomZA,

I phoned the call center to upgrade from 2mbps to 10mbps on April 30. They told me 7 days maximum, its been 6 days and I'm still on 2mbps.

Its been 6 days and nothing - I highly doubt that tomorrow it will magically fix itself without some intervention(past experiences). Its really frustrating not receiving any communication + I will likely be billed for the 10mbps for the whole month.

Please intervene and fix this.

Best regards
Ghost
Click to expand...
 
Hi TelkomZA,

Please help :(

Code: 
Stats recorded 17 May 2016 15:27:45

DSLAM/MSAN type:        	BDCM
Modem/router firmware:  	Not reported
DSL mode:               	G.992.5 Annex A
Status:                 	Showtime
Uptime:                 	0 days, 21:22:07
Resyncs:                	0 (since 17 May 2016 08:07:49)
			
				Downstream	Upstream
Line attenuation (dB):  	25.0		14.7
Signal attenuation (dB):	N/A		N/A
Connection speed (kbps):	12476		508
SNR margin (dB):        	6.7		24.4
Power (dBm):            	18.9		12.0
Interleave depth:       	448		0
INP:                    	4.74		3.74
G.INP:                  	Enabled		
Vectoring status:       	Unknown		

RSCorr/RS (%):          			
RSUnCorr/RS (%):        			
ES/hour:

http://mybroadband.co.za/vb/showthr...tion-Rates?p=17613482&viewfull=1#post17613482
 
Mid April:
I apply for an adsl installation and for my telephone pole to be fixed.

28th April:
Techies come but can't install because the pole needs to be fixed.

11th May:
Pole is finally fixed.

16th May:
Techie comes , says he'll be back but never returns and switches his phone off.

17th May:
Finally a Techie that knows what he's doing but the wires at the exchange aren't bridge underground to the poles properly so I can't be assigned a port(something to that tune).

I really wish there was one person to blame but it's honestly just a systematic failure, I'm so angry that I'm over it... Inbetween all of this I have three technicians numbers, a supervisors number, phoned telkom more times than I can count, been given installation dates multiple times. I'm so frustrated, I wish I could get hold of someone that could just help me.

Phoned Telkom again today and the lady was like but they assign a port/whatever when you apply. I ask how long it will take and she says 7-21 days... I've been waiting for nearly 6 weeks now, been running in circles since day one. I finally know what Telkom's worst is, I always knew Telkom was horrible but I never knew how bad they could be.

@TelkomZA , I've pmed you. I can only assume you're as useless as the rest of your coworkers, that you'll make this harder then it needs to be and finally that customer service is your last priority. If there was an alternative I would jump for it in a heartbeat, unfortunately I can't get much else besides adsl. I wasn't going to type one of these gripe threads but I needed to release some of my frustrations. Once again you are useless, incompetent, directionless, unable to comprehend simple processes and I hope one day that Telkom ceases to exist because you're a disgusting parasite that is unfortunately part of our lives.
 
Toffelman said:
Mid April:
I apply for an adsl installation and for my telephone pole to be fixed.

28th April:
Techies come but can't install because the pole needs to be fixed.

11th May:
Pole is finally fixed.

16th May:
Techie comes , says he'll be back but never returns and switches his phone off.

17th May:
Finally a Techie that knows what he's doing but the wires at the exchange aren't bridge underground to the poles properly so I can't be assigned a port(something to that tune).

I really wish there was one person to blame but it's honestly just a systematic failure, I'm so angry that I'm over it... Inbetween all of this I have three technicians numbers, a supervisors number, phoned telkom more times than I can count, been given installation dates multiple times. I'm so frustrated, I wish I could get hold of someone that could just help me.

Phoned Telkom again today and the lady was like but they assign a port/whatever when you apply. I ask how long it will take and she says 7-21 days... I've been waiting for nearly 6 weeks now, been running in circles since day one. I finally know what Telkom's worst is, I always knew Telkom was horrible but I never knew how bad they could be.

@TelkomZA , I've pmed you. I can only assume you're as useless as the rest of your coworkers, that you'll make this harder then it needs to be and finally that customer service is your last priority. If there was an alternative I would jump for it in a heartbeat, unfortunately I can't get much else besides adsl. I wasn't going to type one of these gripe threads but I needed to release some of my frustrations. Once again you are useless, incompetent, directionless, unable to comprehend simple processes and I hope one day that Telkom ceases to exist because you're a disgusting parasite that is unfortunately part of our lives.
Click to expand...
Boet.....

I understand your frustration and that feeling of wanting to slap someone, anyone real hard BUT......

TelkomZA account, which was monitored by a guy named Charl, has become stagnant as of a few days ago. He received a promotion so is not handling this account any longer. Don't bash the fella coz he had helped so many of us here.

I'm still waiting to see if someone else as helpful as Charl will be taking this account over as I'm also waiting for my line to be activated for ADSL usage. So yeah the struggle continues.....
 
cAfstA said:
Boet.....

I understand your frustration and that feeling of wanting to slap someone, anyone real hard BUT......

TelkomZA account, which was monitored by a guy named Charl, has become stagnant as of a few days ago. He received a promotion so is not handling this account any longer. Don't bash the fella coz he had helped so many of us here.

I'm still waiting to see if someone else as helpful as Charl will be taking this account over as I'm also waiting for my line to be activated for ADSL usage. So yeah the struggle continues.....
Click to expand...

Not true... Charl was the team leader. The team is still there and a new team leader will be assigned shortly.
 
Look I don't hate all their employees but I can't stand the company. The technician that came today was awesome but there was an issue with the exchange. I understand it happens but I've been fighting them for so long. Its gotten a bit too much.
 
MickeyD said:
Not true... Charl was the team leader. The team is still there and a new team leader will be assigned shortly.
Click to expand...
Ok so by Charl was the driving force behind the responses? I don't see ant response or help since he's gone or am I mistaken.

If I am mistaken then my humblest apologies to the team then.
 
GhostZA said:
Initially I requested a 10mb line, the call center and website confirmed that I can get up to 10mb in my area.

Then eventually I get upgraded to a 4mb line since the techies say that I can only get 4mb - I was fine with this...

Today I check my line speed - back to 2mb.. I am utterly frustrated. Will I get billed for the 10mb line? The 4mb line?

How do I proceed with this, where do I even begin.......
Click to expand...

Yeah, I'm on a 4mb line but I'm only getting 2mb speeds. After contacting Telkom about this numerous times they finally told me that there seems to be some electrical power interference which could be caused by my MODEM's power plug having been damaged or the lead that I plug my MODEM in being faulty in some way, and that is causing my line to only sync at 2mb. I don't know, to me it sounds like a bullcrap excuse that they just sucked out their thumb because they don't really know why my line doesn't sync at 4mb any more. (It used to sync at 4mb but now only gets 2mb). At any rate the MODEM I have is new, so I highly doubt there is something wrong with it's power plug, and I've tried plugging it in to several different (new) leads and still my line only syncs at 2mb. The only other thing I can think of is that this supposed "power interference" is coming directly from the actual wall socket. I even tried plugging in the MODEM to a different room of the house and still get the same results. Short of having the entire house rewired (or moving to another house) I don't know how to fix this problem.

I should also mention I only started having these issues once Telkom switched to this new automated system of theirs. I'm more inclined to think that this "new" system of theirs is complete garbage rather than the issue being on my end.
 
yip used telkom on facebook - only way i could get an answer out of them, however...
Our phone has not worked since end of jan, adsl also went for a ball of **** - so guess what....
got a wireless solution happening by the 1st june - bye bye telkom
 
Is anyone still around here from Telkom? Or is it dead now that Charl has left?
 
MickeyD said:
see post #2368
Click to expand...
Thank you for the reply. So if we pm TelkomZA will they still be able to assist? Need some help regarding the upgrade of my adsl line speed. 2 Telkom Tech's say I can (already 2 people in the area on 10mbps) but Telkom coverage map and my isp's system says no. Router shows a max attainable rate of just over 11 mbps. Any advice would be awesome.
 
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