Is it an issue with the actual quality of the Tivoli hardware or a matter of incompetence by the installer/repairer..?
They initially tried to blame the installer connecting it up wrong - but it was done according to the instructions provided. They also claimed to have "corrected" the installers mistake the first time they came round. We have two of the exact same setups - the other one is fine - not needing them to correct any installer "mistakes"
When they came round last month, they claimed a diaphragm was faulty and replaced it - yet it still does the exact same thing.
The entire thing is meant to be serviceable from the outside, but it seems that doesn't mean much.
I think the most frustrating part is their service, they say they respond in 24 hours after logging a call, they have now not gotten back to me 3x after calling to "log a call".
Just called to speak to the manager, apparently he only comes in 10:30ish.
Keep in mind, the 2 toilet setups were well in excess of R10k.