Vodacom data, surely there is a limit ??

[sajunky]

Not conflicting at all it was an assumption as we did not have much info to go buy hence me saying "Looking into it now, if this was a continuous connection ".

Sure wording is correct, but it is written between lines that if there were no continuous connection, billing system would update properly when connection stops. Now it is clarified and shows that connection was terminating indeed. So why you was posting this, you didn't know it doesn't matter? Just wondering...

 

[jxharding]

Vodacom is quite amazing at their inability to do many things - e.g. not having a mechanism to stop charges once your limit is reached.
E.g on my Cell C data sim it is very possible to set a limit. if the set limit is reached it will stop - whether it is a constant session or not -
many times it has stopped and not continued even though I was busy downloading a file. And it saved my bacon every time. Would rather re-download a file than get a heck of a surprise like this.

 

[Mangoman20]

Breathing a sigh of relief.. that 90% is definitely a good sign but still working out how it happened and obviously to mitigate it in future.

Thank you very much VodacomData for the assistance !!!

 

[Willie Trombone]

i think Mangoman20 can breathe a sigh of relief as its been reduced by 90%

Regards
VodacomData

Had a client with an account at telkom. They had to wrap the itemised billing in brown paper it was so thick. You can rack up a huge bill with ISDN, especially when the connection drops right after it connects and it reconnects within seconds... non stop. Telkom's solution was... pay it off over 6 months and forfeit the line until it's paid, or pay cash. What you guys have done is pretty cool. Kudos...
still R30k data bill is no joke!

 

[The_Unbeliever]

Had a client with an account at telkom. They had to wrap the itemised billing in brown paper it was so thick. You can rack up a huge bill with ISDN, especially when the connection drops right after it connects and it reconnects within seconds... non stop. Telkom's solution was... pay it off over 6 months and forfeit the line until it's paid, or pay cash. What you guys have done is pretty cool. Kudos.

Heh, and when you use both ISDN channels instead of one channel, the costs double...

 

[HideInLight]

All OOB bills shockers should be reduced by 90%, 180% if it's at that R2 tariff.

R100 a Gig is still a huge amount but at least it's less likely to make someone lose a home or business.

 

[medicnick83]

I still think all SP's should have a default limit which they have to MANUALLY TERMINATE.
For me, it would be say R500, I go over that, there is an issue.
Not just 'let it go and see what happens'

 

[Willie Trombone]

Heh, and when you use both ISDN channels instead of one channel, the costs double...

indeed! Minimum call charge and all that!

 

[Willie Trombone]

I still think all SP's should have a default limit which they have to MANUALLY TERMINATE.
For me, it would be say R500, I go over that, there is an issue.
Not just 'let it go and see what happens'

Agree, and in the example I posted above, an employee had to manually wrap that bill in brown paper, yet they didn't think to contact the client and say 'I think there's a problem'. The system racked up more expense between the time the bill was packaged and when it arrived in the post.

 

[Mangoman20]

Agree, and in the example I posted above, an employee had to manually wrap that bill in brown paper, yet they didn't think to contact the client and say 'I think there's a problem'. The system racked up more expense between the time the bill was packaged and when it arrived in the post.

Agreed with both of you. this case is the perfect example, had we left it to continue for a number of months, it would've run into the millions !

 

[Willie Trombone]

Agreed with both of you. this case is the perfect example, had we left it to continue for a number of months, it would've run into the millions !

Seems a trivial thing to have the client sms'd when the bill reaches a threshold... that way, if you hit a grand within the space of a week, an SMS will let you know and you can check it out ASAP.
Heck Cell C's 'My Tools' service allowed clients to see history of all their incoming and outgoing calls, SMS etc. online and even setup intelligent services around certain numbers (different ring tones, straight to voicemail, call end, etc.) If they can do that, surely an sms service to a specified number when a threshold is reached is easy.

 

[OGroteKoning]

I am impressed with Vodacom coming to the party. It gives me hope for resolving my issue albeit for a lesser amount.

 

[Hectic]

Well played VC. That is the way to handle it.

@OP.
Still feeling for you, even with the drastically adjusted amount.

 

[Beri]

Wow. That is really bad.

 

[Azimuth]

i think Mangoman20 can breathe a sigh of relief as its been reduced by 90%

Regards
VodacomData

Wow!! Hats off Vodacom, that is beyond awesome and special.

 

[Dan C]

This thread should be under 'share your knowledge' section.

How to reduce your OOB bill by 90% in under 4 hours

 

[Mangoman20]

This thread should be under 'share your knowledge' section.

How to reduce your OOB bill by 90% in under 4 hours

More like... reduce your bill and save your job and @ss.. well sorta

 

[DJ...]

Well done for a change, Vodacom...

 

[Paul Hjul]

Kudos to Vodacom, this sort of engagement on the OOBShark is really needed.

 

[R13...]

Kudos to Vodacom, this sort of engagement on the OOBShark is really needed.

They must honestly consider scrapping OOB. I wonder how they billed the OP so that it is less 90%? Charged in bundle rate?