Vodacom Network Connectivity Issue on Apps

[dyllindd]

Good Day Everyone,

I could really use some advice please. I have a Samsung Galaxy S7 Edge with Vodacom on contract. I am curently experiencing the following issues:

• Cannot send and receive media through Whatsapp on mobile data (Wi-Fi works fine)
• Facebook media doesn't show media on mobile data (Wi-Fi works fine)
• Google Chrome keeps on giving me a "ERR CONNECTION RESET" message when trying to access websites
• Google Maps connect as and when it wants to

Steps already tried:

• Confirm that access permissions are allowed for the apps
• Reinstall internet apn settings from Vodacom
• Perform factory reset on device

Any advice would be appreciated.

I am very reluctant to take the phone in as Vodacom can't even seem to get a contract upgrade right anymore. Nevermind, diagnose and repair a phone.

 

[Sayf777]

Good Day Everyone,

I could really use some advice please. I have a Samsung Galaxy S7 Edge with Vodacom on contract. I am curently experiencing the following issues:

• Cannot send and receive media through Whatsapp on mobile data (Wi-Fi works fine)
• Facebook media doesn't show media on mobile data (Wi-Fi works fine)
• Google Chrome keeps on giving me a "ERR CONNECTION RESET" message when trying to access websites
• Google Maps connect as and when it wants to

Steps already tried:

• Confirm that access permissions are allowed for the apps
• Reinstall internet apn settings from Vodacom
• Perform factory reset on device

Any advice would be appreciated.

I am very reluctant to take the phone in as Vodacom can't even seem to get a contract upgrade right anymore. Nevermind, diagnose and repair a phone.

If possible get a prepaid sim card (any network) and load a data bundle or try your current sim card in any other phone and see if mobile network works.

Don't know if it's possible but seems like they didn't provision your sim for data at all?

 

[dyllindd]

If possible get a prepaid sim card (any network) and load a data bundle or try your current sim card in any other phone and see if mobile network works.

Don't know if it's possible but seems like they didn't provision your sim for data at all?

Thank you. I will try that tonight as I don't currently have another sim that fits. However I have been on this contract and sim for 11 years. And it is only in the last month that I have been having problems.

 

[Sayf777]

Thank you. I will try that tonight as I don't currently have another sim that fits. However I have been on this contract and sim for 11 years. And it is only in the last month that I have been having problems.

How long have you had the phone, longer than you've been experiencing the issue?

 

[dyllindd]

How long have you had the phone, longer than you've been experiencing the issue?

I have had the phone since May 2016

 

[Sayf777]

I have had the phone since May 2016

Definitely try another sim. Can't think of anything else unless there was a OS update when the issue started.

 

[Ockie]

Go into your APN settings and check that it is set to "internet"

Make sure that all other fields are blank and there is no proxy details filled in. Save it and test again.

 

[dyllindd]

Go into your APN settings and check that it is set to "internet"

Make sure that all other fields are blank and there is no proxy details filled in. Save it and test again.

No luck unfortunately. However we upgraded my son's phone a few weeks back and opted for a content block. Seems like mister Vodacom consultant in his infinite wisdom put the block on all of the numbers as my wife can't even access online banking via mobile data, and knowing VC I will probably have to visit one of their useless branches about 9 times and threaten 5 store managers to get one of the 4 numbers unblocked.

Guys why is Vodacom so useless!