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Sign up with GoogleVodacom Problems: Slow Throughput, trying to Connect, DNS, High Latency
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AirWolf
Honorary Master
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Does it really say vodacom at the end now? I did suggest they make it clearer where the error was coming from.Network Error (tcp_error)
A communication error occurred: "Address not available"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
For assistance, contact your network support team-vodacom
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What's the going rate for a music critic these days?
V3G - I'm on contract - MyGig 2.
Same as dablakmark8 when I browse -
A communication error occurred: "Address not available"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
For assistance, contact your network support team
Sometimes refreshing works - most times it doesn't. My friend (Parklands) has the same problem - phones Vodacom tech support and they tell him to flush his IP cache. The last time I phoned they told me to update my dashboard.
Do they actually know what they're doing over there?
Same as dablakmark8 when I browse -
A communication error occurred: "Address not available"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
For assistance, contact your network support team
Sometimes refreshing works - most times it doesn't. My friend (Parklands) has the same problem - phones Vodacom tech support and they tell him to flush his IP cache. The last time I phoned they told me to update my dashboard.
Do they actually know what they're doing over there?
"No one else is complaining"
Yes, I have. I was told I had to upgrade the modem SW again. So I tried that first. This morning I reported the problem again but the gentleman insisted that there is nothing wrong ("no one else is complaining").
I do not think this is a local connection problem either. At my previous location I often had bad connections that could be resolved by disconnecting and reconnecting again. This is different. When it gets bad it makes no difference if you disconnect and reconnect. All you can do is wait a few hours and the problem goes away by itself. If sort of comes and goes.
The person I spoke to at 155 seems to think it must have something to do with my Internet Explorer settings. Personally I don't understand how that is relevant to the page timeouts I am getting in Firefox and the connection errors I am getting in Outlook Express. I must say that I am rather disappointed with the 155 service's lack of interest in resolving these problems. At least that is the impression I am getting.
Barnett
Yes, I have. I was told I had to upgrade the modem SW again. So I tried that first. This morning I reported the problem again but the gentleman insisted that there is nothing wrong ("no one else is complaining").
I do not think this is a local connection problem either. At my previous location I often had bad connections that could be resolved by disconnecting and reconnecting again. This is different. When it gets bad it makes no difference if you disconnect and reconnect. All you can do is wait a few hours and the problem goes away by itself. If sort of comes and goes.
The person I spoke to at 155 seems to think it must have something to do with my Internet Explorer settings. Personally I don't understand how that is relevant to the page timeouts I am getting in Firefox and the connection errors I am getting in Outlook Express. I must say that I am rather disappointed with the 155 service's lack of interest in resolving these problems. At least that is the impression I am getting.
Barnett
Right now, I'd wait to see if some changes we'll be making tonight or tomorrow night don't fix this. The symptoms as I understand it should be similar to the following:
1) Western / Eastern Cape.
2) Pre-paid only (includes top-up, etc.)
3) Symptoms more prevalent during high network periods, i.e. late afternoon into the evening.
4) Low to no throughput.
If it's not the same as the above, you might have a different problem and then use the normal channels.
BTW, the symptoms of this fault (crappy throughput, can't connect, etc.) is pretty much indicative of many possible causes (from no money, to PC problems, to transmission, etc.), so I'm not surprised on the feedback 155 is giving, trying various things to 'fix' the problem.
1) I don't know about anywhere else ... but everyone I know in WC with Vodacom 3G is struggling.
2) Not the case. I'm on contract - no prepaid, no top-up. As I understand it, BarnettE is also on contract.
3) I'm not at home during the day, so can't confirm it - but its on and off. Had issues up until 7:30pm - then it was fine for about 2 hours, and then it started again.
4) Yes - and pinging any IP brings anything between a 25 - 75% failure rate.
Yes, my experience too in the past and exactly why I am loathe to phone the call centre as they'll make me jump through all sorts of hoops that bear no actual relevance to the problem at hand.
I would prefer a "class action" reference number that all of us could continuously hound the call centre with rather than these pin-prick individual attempts. At least this thread is a start towards such. Maybe v3g could look at this...a single reference number publicised on this forum that other callers to the helpdesk could quote just so that Vodacom can't turn around and say that "you are the only one experiencing the problem". Bollocks!
I am on a two year contract. The "normal channels" (155) are telling me that there is no problem.
Barnett
If I used my internet connection primarily to keep in contact with my Facebook friends, this timeframe wouldn't bother me so much. However, I depend on it heavily to do freelance work (besides, of course, the fact that I part with around R600 each month to be provided with a basic level of internet connectivity, even if I did want to use it for the former).
It seems to me then that Vodacom's 3G service is not dependable enough for work critical applications. One should be warned about this.
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What single service is dependable enough for work critical applications? Telkom? Eskom?
If your application is critical you need a backup plan. What would happen if your Telkom lines were ripped up by copper theives, or your local Iburst tower fell over?
At least with 3G/HSDPA you have the option of going and picking up an MTN pre-paid SIM and loading a bundle on it.
Ok...pleased to report some drastic improvements in throughput over the last 20 minutes. Way better than what I have had since Thursday. Not holding my breath, but whatever you are doing Vodacom network engineers, you seem to be getting warm. I am actually now able to download 300kb pdfs! whooopee
Depends on where you are located. No MTN HSDPA coverage here. And there are other overheads associated with having multiple data accounts with various service providers. Also, experience with Telkom ADSL over last 5 years, as much as it pains me to say it, was extremely dependable.
Can understand masts falling over, theft of copper and bombs being dropped on data centres and all, but this is a little different. It smacks more of incompetence which we should not just accept.
I think back fondly to the days when the Sentech call centre agents were widely referred to as "Orcs" (the poor souls trying their level best to service a product that just would not fly, not an enviable position to be in). There used to be fire in our bellies then! Now we just bend over and take it.
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