Vodacom Problems: Slow Throughput, trying to Connect, DNS, High Latency

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butterfly said:
http://www.speedtest.net/result/547263271.png (24 Aug 2009 : 03:23pm)

Daspoort (between Pretoria Gardens and Mountain View)

I also used to achieve close to 3.6Mbps tests.
Click to expand...

Last Result:

Download Speed: 508 kbps (63.5 KB/sec transfer rate)
Upload Speed: 924 kbps (115.5 KB/sec transfer rate)

http://www.speedtest.net/result/547271072.png

:mad:

I have just called 155 again and they tell me that my complaint is still open, BUT THAT THERE IS NO RECORD OF ANYTHING HAVING BEEN DONE IN THE PAST THREE WEEKS!

:rolleyes:
 
Steinie said:
Excellent!!

Those are the speeds that I am paying for, but not getting! :(
Click to expand...

the speeds have been crap the last couple of weeks but today they are actually better... just download the new NXE for my xbox and it took less than 2 minutes :D
hopefully it will b like this from now on...:rolleyes:
 
Yes Vodacom I am asking the same question: What is the problem with vodacom HSDPA?
The system background to my question as follow;
1- My system working at 100%
1.1- We can download any file from local and international sites at good speeds.
1.2- We can TX/RX emails no problems.
2- As of late yesterday afternoon the problems appear.
2.1- We can only do downloads from www.vodacom.co.za (Firmware/software) and TX/RX Emails.
2.2- Tried to download from international sites and the system goes there and just hangs in anticipation of the download.
3- Use the system with ADSL and all problems are in the past.

We have contacted 155 but the 24hour wait!!!!!!!!!(We know that they will try and blame my system settings etc. but nothing has changed on my system.
I repeat my question:What is the problem with vodacom HSDPA???
 
Proseal said:
Yes Vodacom I am asking the same question: What is the problem with vodacom HSDPA?
The system background to my question as follow;
1- My system working at 100%
1.1- We can download any file from local and international sites at good speeds.
1.2- We can TX/RX emails no problems.
2- As of late yesterday afternoon the problems appear.
2.1- We can only do downloads from www.vodacom.co.za (Firmware/software) and TX/RX Emails.
2.2- Tried to download from international sites and the system goes there and just hangs in anticipation of the download.
3- Use the system with ADSL and all problems are in the past.

We have contacted 155 but the 24hour wait!!!!!!!!!(We know that they will try and blame my system settings etc. but nothing has changed on my system.
I repeat my question:What is the problem with vodacom HSDPA???
Click to expand...

Hi

Yolanda Nel will be in contact with you .

Regards
VodacomData
 
VodacomData,

Can you please do something about my complaint which is now a month old?

This is the best I get this morning:

Last Result:

Download Speed: 131 kbps (16.4 KB/sec transfer rate) :mad:
Upload Speed: 653 kbps (81.6 KB/sec transfer rate)

I spend a lot of money with VC every month and I really believe that I/we deserve better!

Thanks,

Steinie


PS: I have just used my 7.2 handset to connect and do a speed test to make absolutely sure that the problem is not my datacard. The results are the same! :o
 
Last edited:
Proseal said:
Thank you VodacomData but when (Date & Time),can I hold out and hope for today 25 Aug 2009 please.
Click to expand...

LOL

I cannot speak for her as i do not know her schedule or workload sir

Regards
VodacomData
 
Steinie said:
VodacomData,

Can you please do something about my complaint which is now a month old?

This is the best I get this morning:

Last Result:

Download Speed: 131 kbps (16.4 KB/sec transfer rate) :mad:
Upload Speed: 653 kbps (81.6 KB/sec transfer rate)

I spend a lot of money with VC every month and I really believe that I/we deserve better!

Thanks,

Steinie


PS: I have just used my 7.2 handset to connect and do a speed test to make absolutely sure that the problem is not my datacard. The results are the same! :o
Click to expand...


*BUMP* for VodacomData
 
VodacomData said:
Hey

Chandre` tried calling you twice and left you a vm message did you not get this message ?

Regards
VodacomData
Click to expand...

My phone has not rung once today and there was no VM alert. :confused:

Just checked 121 and, yes, there was a message from Chandré. I sincerely hope they sort this out once and for all.

Speeds are back to the 1.8 level after hitting an all-time low this morning.

Thanks, Morné!
 
my feeling with these 155 ppl and other similar call centre types is that they have some stoopid checklist they have to take you through, even though they know exactly whats happening in your area. if you know that the pretoria area is having a specific problem, why dont u come out clearly up front and stop this "your system" cr@p.
 
posted it in another thread...

What i did not know, was that alternatively to add/aid 155 vc setup other channels for customer complaints on their web site "www.vodacom.co.za"
(Never tried it, but i surely will in future)

Thought i'd post it:

http://www.vodacom.co.za/about/contact_info_email_us.jsp
or
[email protected]
___________________________________________________________
extract from their site:

VODACOM CUSTOMER CARE
(available 24 hours a day)

From a Vodacom cellphone:
111 - General queries (free call)
114 - Vodago queries (free call)
155 - Data helpdesk

From a Telkom phone:
082 111 - General queries (cellular rates)
082 114 - Vodago queries (cellular rates)
082 155 - Data helpdesk (cellular rates)

Customer Care
To contact Vodacom Customer Care via email, please send an email to [email protected]


Customer Care Fax Number
0860 082 082.

UPGRADE DEPARTMENT
082 1959 FREE from your Vodacom cellphone.

DATA HELPDESK
155 from your Vodacom cellphone, or
082 155 from any other phone

PREPAID INFORMATION LINE
082 1187
 
Things are looking up!

Not yet what it used to be but ...


Download Speed: 2121 kbps (265.1 KB/sec transfer rate)
Upload Speed: 1165 kbps (145.6 KB/sec transfer rate)


Haven't had any further feedback from VC, though. Are they still working on it? Will it improve further? Or, is that it?

:confused:
 
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