Vodacom Problems: Slow Throughput, trying to Connect, DNS, High Latency

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Vodacom issues today...

What on earth is up with Vodacom today! I've had no less than 30 - 50 dropped calls today, the voice quality was really bad, sounding like people are FAR away! SMS's won't go thru, or fails at first attempt. Now I'm home, and the website is up the pole. Everybody on Vodacom at the office complained about the same issues today! My partner also complained! So not an Isolated thing! Even on my other phones!

This all seemed to have happened around 1pm - 4pm. at 5 I made a couple more calls, and each call was dropped before it went through!

*g*
 
I think the whole of Vodacom is down. I phoned 155 and it said they are experiencing problems.

I have not been able to get HSDPA for hours now. If I can actually post this it will be a wonder.

VodacomData, what is wrong with the network?
 
I can only get GPRS at the moment. When I dial 155 that oke says that there are issues.

FFS.
 
LabAnimal said:
What on earth is up with Vodacom today! I've had no less than 30 - 50 dropped calls today, the voice quality was really bad, sounding like people are FAR away! SMS's won't go thru, or fails at first attempt. Now I'm home, and the website is up the pole. Everybody on Vodacom at the office complained about the same issues today! My partner also complained! So not an Isolated thing! Even on my other phones!

This all seemed to have happened around 1pm - 4pm. at 5 I made a couple more calls, and each call was dropped before it went through!

*g*
Click to expand...

Area specifics please

and 3 numbers of colleagues at the office?

Shred

You in JHB as per labanimal`s profile his in KZN so your issue might differ from his.

Regards
VodacomData
 
One of my clients phoned me yesterday also complaining....could not make any calls. Kept on saying "Call Failed". Switching phone off and back on, taking battery and sim out did not help. Could receive calls though. Was in the Edenvale area. It seems to be back to normal now. Sjoe.
 
VodacomData said:
No problem you can explain it to them when they call you.
Click to expand...
RabidSquire said:
Do you know how long it usually takes to contact someone?
Click to expand...
VodacomData said:
+- 24hrs depending on their work load
Click to expand...

20-08-2009 11:36 AM is the time I last heard from anyone i.e. VodacomData. Can you please explain to me what the problem is? Because this is an overall problem and clearly I'm not the only one. Or if you have no answer, can you please tell me what the procedures are for cancelling my contract and what my costs are going to be?

I really have had no problem with Vodacom in the past, [in fact I have had excellent service (see previous posts)] but this is getting absurd. I guess we all just need answers, because the guys at 155 are hiding behind their checklists, and not touching the root of the problem.

http://www.speedtest.net/result/550850723.png
 
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Daspoort area, between Mountain View and Pretoria Gardens, Pretoria.

Yesterday, late afternoon, 29 Aug, I too experienced disgustingly low speeds and most local content not available or a lot of timeouts, gateway errors, very high latency. Made contact with the 155 data centre only to be told there is a technical problem, heck, I couldn't even access mybroadband forums, niether speedtest.net. To say the least, I was really cheesed off. Prior to July, I had fun using 3G, and bragging to all my friends how fast an experience 3G is.

This morning, 30 Aug, everything seems fine, but still not what 3G is supposed to be.

Come on Vodacom, start doing something already. This is really not a funny joke anymore :(
 
Frequent wierd no-connection courtesy of ??

It's never been this bad, even my days at iBurst were better.
What the heck is going on . . . three times just trying to get to post this.
VMC sez shows Connected, but pages I'm viewing become 'offline' . . . FF can't connect to anything when that happens. Reloading browser no joy, must disconnect VMC and reconnect again to continue.

Please tell me this is the "network upgrades" . . . and that we will get service again sometime soon !!
:sick:
 
Methuselah said:
It's never been this bad, even my days at iBurst were better.
What the heck is going on . . . three times just trying to get to post this.
VMC sez shows Connected, but pages I'm viewing become 'offline' . . . FF can't connect to anything when that happens. Reloading browser no joy, must disconnect VMC and reconnect again to continue.

Please tell me this is the "network upgrades" . . . and that we will get service again sometime soon !!
:sick:
Click to expand...

When VMC says connected are you able to ping one or two sites?

Regards
VodacomData
 
Vodacom DNS gateway timeouts just after 00:00 today. Problem solved a few minutes later...
 
EXTREMELY SLOW!!!

Barberton - Mpumalanga - Cell ID 55891/55896

Your call has been assigned as S2-Y526I-ITVC.

Several attempts just to post this message!!!

Speedtest on vodacom site;
Download 4.4 KB/sec
Upload 24 KB/sec

www.Speedtest.net;
ping 895ms
download 0.1Mb/sec
upload 0.06Mb/sec


C:\>ping www.vodacom.co.za

Pinging www.vodacom.co.za [41.192.255.27] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 41.192.255.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


C:\>ping www.iafrica.com

Pinging www.iafrica.com [196.31.4.2] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 196.31.4.2:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\>ping www.iburst.com

Pinging www.iburst.com [66.116.109.44] with 32 bytes of data:

Reply from 66.116.109.44: bytes=32 time=816ms TTL=235
Reply from 66.116.109.44: bytes=32 time=783ms TTL=235
Reply from 66.116.109.44: bytes=32 time=820ms TTL=235
Reply from 66.116.109.44: bytes=32 time=807ms TTL=235

Ping statistics for 66.116.109.44:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 783ms, Maximum = 820ms, Average = 806ms
 
Groenkloof contention ?

This morning, ADSL was down at the premises where I was going to demo website changes for USG. Fortunately I have 3G, right . . . Not. Despite showing HSDPA . . . very, very slow, could not complete loading the main page.
Phoned the Jhb office - remote access is speedy as expected. (ADSL, not 3G).
The problem persists.
 
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rabbiddog said:
looks like something just broke. HSDPA has just stopped working.

speed.vodacom.co.za:

Honeydew:
http://www.speedtest.net/result/555362149.png
speed.vodacom.co.za:
Download Speed: 424 kbps (53 KB/sec transfer rate)
Upload Speed: 37 kbps (4.6 KB/sec transfer rate)



Panorama:
http://www.speedtest.net/result/555362728.png
speed.vodacom.co.za:
Download Speed: 359 kbps (44.9 KB/sec transfer rate)
Upload Speed: 33 kbps (4.1 KB/sec transfer rate)
Click to expand...


PSI SAIX link restored. Telkom successfully reconfigured circuit.
 
VodacomData said:
PSI SAIX link restored. Telkom successfully reconfigured circuit.
Click to expand...

Just did another test to speed.vodacom.co.za and the speeds are still bad. For some reason it just wont go on to HSDPA, even after rebooting the router.

Honeydew with an LDPDA antenna:
Download Speed: 369 kbps (46.1 KB/sec transfer rate)
Upload Speed: 46 kbps (5.8 KB/sec transfer rate)

Panorama:
Download Speed: 283 kbps (35.4 KB/sec transfer rate)
Upload Speed: 31 kbps (3.9 KB/sec transfer rate)
 
No I leave it to 3G preferred, but on 3G only it did the same thing.

It switched over to HSDPA a few minutes ago and I ran a quick test.
Speeds are about half of what I used to get but much better than earlier.

Honeydew:
http://www.speedtest.net/result/555427830.png
speed .vodacom.co.za
Download Speed: 1103 kbps (137.9 KB/sec transfer rate)
Upload Speed: 100 kbps (12.5 KB/sec transfer rate)

Panorama is still not going to HSDPA yet I will check again in half an hour
Panorama:
http://www.speedtest.net/result/555427830.png
 
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