Vox Fibre Feedback

[SiR_BP]

Strange issue with VOX and my internet speeds. Current package is 100/100 and was "upgraded" to 200/200

Couple of months ago, router gave up after a round of loadshedding and was replaced by VOX (Don't think it was a new device). Now with the free speed upgrades, I'm not getting anything above 100Mps, logged multiple calls, spoke to some technicians and they first advised it was a provisioning issue with Vumatel, they logged a request to fix it, after that they said I needed to replace my LAN cable from ONT to router as that was the problem, done that but still the same issue.

Bear in mind, when we got the free upgrades during lockdown, I got the 200/200 speeds with no issues, only thing changed in that time is the router.

So question, could it be the "new" router that could be the issue?

 

[Soul Assassin]

Plug directly into the ONT and run a speedtest.

 

[SiR_BP]

Plug directly into the ONT and run a speedtest.

Tried that but doesn't identify any network so speedtest not running

 

[wingnut771]

Tried that but doesn't identify any network so speedtest not running

Same port your router was using?

 

[Lashie130]

Tried that but doesn't identify any network so speedtest not running

If you’re plugging your PC. Directly into the ONT you’ll need your Vox PPPoE Log In details.

A simple how to

 

[SiR_BP]

Same port your router was using?

Tried that one and the other open ports

 

[wingnut771]

Tried that one and the other open ports

Is your router connecting PPPoE or Dynamic?

 

[SiR_BP]

Is your router connecting PPPoE or Dynamic?

If I remember correctly, the Internet address acquisition is set to automatic

 

[wingnut771]

If I remember correctly, the Internet address acquisition is set to automatic

FNO? Maybe it's locked to the mac address? Try rebooting ONT? PC LAN TCPIP set to auto?

I'm on MFN and AH, my router is set to DHCP in which case if yours is the same then there are no PPPoE passwords to dial, but in my case I have to run the AH activation wizard which pops up when I try and browse to activate the new mac address:

 

[SiR_BP]

FNO? Maybe it's locked to the mac address? Try rebooting ONT? PC LAN TCPIP set to auto?

I'm on MFN and AH, my router is set to DHCP in which case if yours is the same then there are no PPPoE passwords to dial, but in my case I have to run the AH activation wizard which pops up when I try and browse to activate the new mac address:
View attachment 1403195

Will give that a try, on the line with VOX now, trying to sort out another issue

 

[SiR_BP]

Just to add, this is what I can see regarding the speed "advertising" on the router. All the WAN/Ethernet ports only showing 100 but Ether4 shows it's 1Gbs



Ethernet port 4

 

[wingnut771]

Just to add, this is what I can see regarding the speed "advertising" on the router. All the WAN/Ethernet ports only showing 100 but Ether4 shows it's 1Gbs
View attachment 1403199
View attachment 1403197

Ethernet port 4
View attachment 1403201

can you change it?

 

[jannier]

Are you using CAT 5E or higher Ethernet cables on all Ethernet ports?

 

[wingnut771]

Are you using CAT 5E or higher Ethernet cables on all Ethernet ports?

Does that matter if its 1m long? We're not trying to achieve gigabit here. Hasn't that been the standard for the last 10 years?

 

[SiR_BP]

Are you using CAT 5E or higher Ethernet cables on all Ethernet ports?

Yes I am

 

[SiR_BP]

Turns out there was/is an issue with port 1 on the ONT itself. VOX techie reconfigured to use port 2 on ONT and now I'm getting the full speeds on all ports.

Thanks for the suggestions/feedback guys, much appreciated

 

[Temujin]

Just noticed I now have a 100/100 line... did they upgrade us again?

 

[xumwun]

Getting really bad upload speed on Vox today.