Vox Telecom Fatpipe

Well, customer support do not know what HTTP or tracert means.

No help from them this week despite phone calls and emails. I pay by card, from what I understand I can cancel at any time.

Guess I'm giving crystal web a shot.
 
Only reasonable explanation I can think of is either their shapers failed or misconfigured or they just plainly have capacity problems. Connection to other ISP's are poor and even the speedtest to telkom ftp is almost non existing.
 
Cameronkk said:
They suck plain and simple. Tell them WebAfrica works fine on everything theirs does not, no its Telkom fault. They can't and don't listen. Can't do jack again today, not seeing a cent of my money.
Click to expand...

I really don't want to cancel my account. I have an open service request for the packet loss to Hetzner. If not resolved by the end of this week I'll have to jump ship and loose 1.2TB data that was accumulated.:mad:
 
Cameronkk said:
1.4TB here mate. They can shove that cap and some other fool can get it. Took 20min now to DL 1.2MB windows update. Switch to WebAfrica and 120MB in 5min.
Click to expand...

Yeah I know. Got accounts with just about every ISP known to SA and all of them outperform Vox at this stage. Time for them to own up to what the actual problem is! The lack of communication isn't doing their brand any favours.
 
Same here

@voxy the generalised cape town problem of 2014 appears to be back and your tech support appear to not have any relevant information about this issue
 
I Couldn't even log onto MyBB. Speedtest.mybb worked perfectly but looks like its hosted elsewhere (Teraco)
Strangely though, international sites seem to be reasonably quick. Mostly local services. But torrents was a kill.
 
MyBB completely dead on VOX. Had to VPN to work to post this.
Why they cant fix simple thing like web access to site is beyond me. Maybe to many bad posts lol?
International speeds seems reasonable. Why local access slower?
 
Interesting find, now MyBB working. Maybe posting on here does help.

When myBB almost non existing - check hop 11

C:\Windows\system32>tracert mybroadband.co.za


Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:


1 2 ms 1 ms 1 ms 192.168.1.1
2 9 ms 8 ms 8 ms dsl-197-245-52-1.voxdsl.co.za [197.245.52.1]
3 70 ms 75 ms 76 ms 196.41.12.82
4 144 ms 110 ms 115 ms 196.41.12.0
5 72 ms 70 ms 79 ms 41.193.32.129
6 112 ms 203 ms 203 ms 41.193.106.102
7 204 ms 203 ms 221 ms 41.193.106.98
8 170 ms 94 ms 84 ms 41.193.106.106
9 165 ms 102 ms 202 ms 41.193.48.9
10 232 ms 198 ms 105 ms africainx.cinx.net.za [196.223.22.47]
11 * * * Request timed out.
12 101 ms 100 ms 102 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
13 144 ms 203 ms 202 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
14 145 ms 202 ms * row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
15 193 ms 202 ms 202 ms 197.242.89.170


Trace complete.

When myBB works - Check hop 11

C:\Users\stepnelex001>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 13 ms 8 ms 7 ms dsl-197-245-52-1.voxdsl.co.za [197.245.52.1]
3 67 ms 26 ms 24 ms 196.41.12.82
4 44 ms 90 ms 28 ms 196.41.12.0
5 30 ms 26 ms * 41.193.32.129
6 32 ms 32 ms 29 ms 41.193.106.102
7 41 ms 29 ms 31 ms 41.193.106.98
8 46 ms 44 ms 43 ms 41.193.106.106
9 49 ms 51 ms 58 ms 41.193.48.9
10 51 ms 60 ms 61 ms africainx.cinx.net.za [196.223.22.47]
11 60 ms 59 ms 57 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.
10G.za [41.84.13.66]
12 61 ms * 59 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
13 57 ms 65 ms 66 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
14 68 ms 63 ms 65 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
15 67 ms 66 ms 60 ms 197.242.89.170

Trace complete.
 
AfricanTech said:
Yep, things are nice and fast at the moment
Click to expand...

Still borked :(

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 6 ms 7 ms dsl-197-245-29-1.voxdsl.co.za [197.245.29.1]
3 210 ms 207 ms 210 ms 196.41.29.166
4 224 ms 231 ms 229 ms 196.41.29.233
5 248 ms 238 ms 238 ms africainx.cinx.net.za [196.223.22.47]
6 * * * Request timed out.
7 310 ms 322 ms 329 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
8 321 ms 324 ms 329 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
9 320 ms 322 ms 327 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
10 347 ms 347 ms 329 ms 197.242.89.170

Trace complete.
 
Dan C said:
Still borked :(

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 6 ms 7 ms dsl-197-245-29-1.voxdsl.co.za [197.245.29.1]
3 210 ms 207 ms 210 ms 196.41.29.166
4 224 ms 231 ms 229 ms 196.41.29.233
5 248 ms 238 ms 238 ms africainx.cinx.net.za [196.223.22.47]
6 * * * Request timed out.
7 310 ms 322 ms 329 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
8 321 ms 324 ms 329 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
9 320 ms 322 ms 327 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
10 347 ms 347 ms 329 ms 197.242.89.170

Trace complete.
Click to expand...

I got an email from support this morning stating that the packet loss to Hetzner(MyBB) is now completely sorted out. From my tests it seems like it is.

You might try rebooting all switches and routers as mine only came right yesterday after doing that.
 
Good Day Everyone,
We have taken note of the issues you are currently experiencing with Fat Pipe.
I've escalated this and our engineers are busy investigating this :)

Thank you for your patience :)
 
Yup. Same issue here with VERY sluggish traffic on Fatpipe product at the moment. Thanks for looking into it
 
Voxy said:
Good Day Everyone,
We have taken note of the issues you are currently experiencing with Fat Pipe.
I've escalated this and our engineers are busy investigating this :)

Thank you for your patience :)
Click to expand...

Especially the high latencies!
 
ian2808 said:
I got an email from support this morning stating that the packet loss to Hetzner(MyBB) is now completely sorted out. From my tests it seems like it is.

You might try rebooting all switches and routers as mine only came right yesterday after doing that.
Click to expand...

Looking at the trace today. Going completely different route now. Lets see how it goes
 
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