Web Africa Home Uncapped Feedback

[Jase]

DL+ was terrible last night. The torrent I was d/loading struggled to hit 30kB/s. That same torrent is now cruising at around 300-350.

 

[Ajay_ZA]

Still absolutely horrible speeds and latency and I'm not even close to being shaped. Only used about 7gigs for the month...
Considering changing ISP at this point.

I would strongly advise against anyone considering WebAfrica as their uncapped ISP. Its definitely the most unreliable internet connection I've ever used.

 

[Crowley]

Still absolutely horrible speeds and latency and I'm not even close to being shaped. Only used about 7gigs for the month...
Considering changing ISP at this point.

I would strongly advise against anyone considering WebAfrica as their uncapped ISP. Its definitely the most unreliable internet connection I've ever used.

Maybe there is something else wrong with your line. No problems for me with downloads, perfect lat on WoW.

 

[Lycanthrope]

Maybe there is something else wrong with your line. No problems for me with downloads, perfect lat on WoW.

http://forums.webafrica.co.za/showthread.php/7045-Home-Uncapped-4mb-after-hours?p=58729#post58729

No, there's nothing else wrong with his line. He's not alone.

 

[cavaliersa]

Anyone else still having issues with Web Africa Uncapped. Its been super slow the whole day. I've tried everything. Router restart, telkom support etc etc. Getting horrible latency and DL speeds.

Here is the speedtest and tracert to www.google.co.za:

As you can see the speeds are horrible considering i have a 4meg uncapped line and account. It been going on like this the whole week.

@Ajay,

Have you got another account to try a tracert on? If you weren't downloading and this was your performance then based on your screendump your exchange doesn't look so hot as you've already got moersa latency there before your tracert even gets anywhere else.

 

[WAJeff]

Morning all,

I'm really not sure why things haven't been sorted out yet. Our network standards definitely don't allow for things like this, and it's not something that we just brush off. I'd like to extend my apologies to the guys who are still having issues with our network when it comes to slow/ intermittent browsing and higher than normal latencies.

Our Networking Team, as well as the Networking and NOC Managers are trying to resolve all the problems currently experienced. As soon as I have some form of useful information land in my inbox I'll post it up. Promise, you'll be the first guys to know!

 

[DeadPool]

I think most users are having that speed and latency problem between 0:00 -1:00. After that period it seems to go back to normal. (1Mb line)

My latest usage: 16th Jan

Hour Bytes Used Usage
00:00 - 01:00 82 881 198 bytes 79.04 MB
01:00 - 02:00 365 034 923 bytes 348.12 MB
02:00 - 03:00 407 860 105 bytes 388.96 MB

Another user also mentioned it in an earlier post that he got 700Mb+ in 1 hour for a 1Mb line.
I saw on the 7th Jan my usage

03:00 - 04:00 760 895 153 bytes 725.65 MB

This cant be possible on 1Mb line. So the reliability of WA monitoring software is questionable

 

[WAJeff]

OK guys, I've been told that some changes have been made. What is browsing looking like for now?

 

[Lycanthrope]

OK guys, I've been told that some changes have been made. What is browsing looking like for now?

Never noticed a problem with browsing so I'm going with "the same" and hoping for the best

 

[FreddyB]

Another user also mentioned it in an earlier post that he got 700Mb+ in 1 hour for a 1Mb line.
I saw on the 7th Jan my usage

03:00 - 04:00 760 895 153 bytes 725.65 MB

This cant be possible on 1Mb line. So the reliability of WA monitoring software is questionable

Ive gotten this 700mb+ in one hour 4 times in the last week!
So also concerned with the accuracy of the monitoring software I sent WA a mail. their response:

Our developers have managed to look into this and can confirm all to be in order with the spikes included in our initial response.

This being said, we can confirm that our usage tracker is accurately working.

So according to WA our 1mb lines are running in some kind of alternate universe where line speeds are no limitation. OR their monitoring software is buggy.

 

[Lycanthrope]

A video of today's latency:

[video=youtube;hkd7xuPJr3c]http://www.youtube.com/watch?v=hkd7xuPJr3c&feature=youtu.be[/video]


Today's traceroute:

Tracing route to 159.153.92.41 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    23 ms    20 ms    21 ms  esdw-ip-esr-3.ipnet.wa.co.za [41.185.64.1]
  3    31 ms    35 ms    31 ms  wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
  4    32 ms    31 ms    31 ms  wnls-cr2-vl-801.wa.co.za [41.185.0.66]
  5    39 ms    87 ms    41 ms  41.185.1.49
  6    32 ms    62 ms    48 ms  41-66-150-177-b1.available.africainx.net [41.66.
150.177]
  7   208 ms   184 ms   183 ms  41-84-12-87-57.available.africainx.net [41.84.12
.87]
  8   214 ms   181 ms   181 ms  195.50.122.217
  9   182 ms   220 ms   187 ms  ae-12-51.car2.London1.Level3.net [4.69.139.67]
 10   182 ms   182 ms   181 ms  xe-3-2-0.mpr1.lhr1.uk.above.net [64.125.14.17]
 11   214 ms   191 ms   190 ms  xe-0-0-0.mpr2.lhr3.uk.above.net [64.125.27.162]

 12   190 ms   218 ms   190 ms  ge-5-1-0.mpr1.lhr3.uk.above.net [64.125.28.94]
 13   281 ms   259 ms   267 ms  xe-4-3-0.cr2.dca2.us.above.net [64.125.24.41]
 14   290 ms   266 ms   265 ms  xe-0-0-0.cr1.dca2.us.above.net [64.125.28.241]
 15   299 ms   264 ms   266 ms  xe-1-0-1.er1.iad10.us.above.net [64.125.26.238]

 16   311 ms   260 ms   259 ms  64.125.199.186.t00673-01.above.net [64.125.199.1
86]
 17   301 ms   273 ms   265 ms  159.153.92.82
 18   259 ms   258 ms   259 ms  159.153.92.41

Trace complete.

Today's ping test:

ping 159.153.92.41 -n 30

Pinging 159.153.92.41 with 32 bytes of data:
Reply from 159.153.92.41: bytes=32 time=290ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=258ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=258ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=260ms TTL=233
Reply from 159.153.92.41: bytes=32 time=258ms TTL=233
Reply from 159.153.92.41: bytes=32 time=258ms TTL=233
Reply from 159.153.92.41: bytes=32 time=260ms TTL=233
Reply from 159.153.92.41: bytes=32 time=258ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=258ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=258ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=258ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=262ms TTL=233
Reply from 159.153.92.41: bytes=32 time=258ms TTL=233
Reply from 159.153.92.41: bytes=32 time=261ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=262ms TTL=233
Reply from 159.153.92.41: bytes=32 time=261ms TTL=233
Reply from 159.153.92.41: bytes=32 time=263ms TTL=233
Reply from 159.153.92.41: bytes=32 time=259ms TTL=233
Reply from 159.153.92.41: bytes=32 time=260ms TTL=233

Ping statistics for 159.153.92.41:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 258ms, Maximum = 290ms, Average = 260ms

As you can see, nothing that resembles the latency seen in the video. Understand my frustration with support now?

The IP is apparently our server (Hidden Beks).

 

[Spyk3r]

Hi guys,

I am currently on a wireless package, but looking to move back to dsl where (under normal circumstance) the latency is excellent and jitter is near zero. I play local FPS and download +-200gb/m

Can you guys reccomend WA? I will be going to them with line and bandwidth, so I want to make sure I'm going to experience the best possible service based on what I've read on the KB.

Thanks in advance!

 

[Lycanthrope]

Hi guys,

I am currently on a wireless package, but looking to move back to dsl where (under normal circumstance) the latency is excellent and jitter is near zero. I play local FPS and download +-200gb/m

Can you guys reccomend WA? I will be going to them with line and bandwidth, so I want to make sure I'm going to experience the best possible service based on what I've read on the KB.

Thanks in advance!

Keep your line separate at first and try them for a month and see. It might be great for you, or you might end going through the same difficulties as what seems to be a minority of us.

If it works out and you're happy then convert your line.

 

[Spyk3r]

Cool. Thanks

 

[FreddyB]

Did some testing last nite, from midnite to 8am. Monitored my traffic, uTorrent says 2.15GB downloaded and the WA usage panel says 2.48 GB. the uploaded shows the same number at least

 

[WAJeff]

OK guys, I'm not really sure where to go with this - things should have been fixed yesterday already.
If you can, please drop me a PM with the following information:

• Client Code

• Account Type (eg .Uncapped 4Mbps)

• Are you throttled?

• What is slow? (eg. Browsing, gaming, downloading)

• When are things slow?

What I'll do from my side is push on all the details to the relevant guys to have a proper look at things. I may not reply to the PM, but I can promise you I'll have your details passed on and looked into!

 

[Lounger]

Hi guys,

I am currently on a wireless package, but looking to move back to dsl where (under normal circumstance) the latency is excellent and jitter is near zero. I play local FPS and download +-200gb/m

Can you guys reccomend WA? I will be going to them with line and bandwidth, so I want to make sure I'm going to experience the best possible service based on what I've read on the KB.

Thanks in advance!

In short, No.

WA is looking very shaky at the moment and they don't have answers. They are adopting a similar approach that MWeb did, where they try and put it down to an individual rather than a wider problem.

 

[Joker]

Did some testing last nite, from midnite to 8am. Monitored my traffic, uTorrent says 2.15GB downloaded and the WA usage panel says 2.48 GB. the uploaded shows the same number at least

It could have been anything updating on your pc - rather use a program which monitors all your connections and not just your torrents, like netlimiter or something.

 

[FreddyB]

It could have been anything updating on your pc - rather use a program which monitors all your connections and not just your torrents, like netlimiter or something.

Im not that stupid hey. Only uTorrent was running AND if you look at the usage on Webafrica you see

05:00 - 06:00 644 386 433 bytes 614.53 MB

So I can tell you exactly where that extra 330mb comes from. their buggy monitor

 

[bullfrog]

Still getting very shocking speeds to MTN Business from my end: http://www.speedtest.net/result/1712241382.png

4Meg line.

Will be updating my ticket with your support staff too...