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- Thread starter Gazed416
- Start date
The issues are pretty much cause of the broken international lines, yes. They had us all moved off the broken lines in about 2 hours of them breaking. It will all be back to normal when sat3 and wacs get fixed. You won't be disappointed with them. Excellent internet, excellent customer service, best I have seen. I also came from CISP, I am very happy. On the usual International lines I get a ping of 160 to the uk, I got 180 on CISP and constant disconnects.
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- Mar 26, 2018
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It’s been a tough few weeks for South Africa’s Internet. The undersea cables are just a start. More than 50% of South Africa’s international capacity is offline, and more importantly, 100% of the low latency routes are offline. Latency and international performance are directly correlated- so the effect is unavoidable.
Most of us don’t remember a world before low latency routes. We were all on ADSL, copper was known for its terrible performance. Hardly any capacity was available locally and a full 4 Mbps was an achievement. That said, I think SA fared really well in light of this outage. In contrast, Namibia was completely offline for 3 days.
At Web sQuad, our network held up well too. With our redundancy reduced to East Coast routes, we’ve been impacted by the intermittent issues these systems have experienced (for a number of reasons)- but these have been few and quickly resolved. Our team are constantly monitoring this to ensure any issues are mitigated as quickly as possible. And speeds are mostly normal (once again, on less latency sensitive applications). We’re working to implement measures to assist in mitigating the effect of latency issues and will update our clients in due course.
In addition to undersea breaks, South Africa buckled under terrestrial breaks between Cape Town and JHB on Saturday morning as well as a major carrier outage in JHB. While we were lucky enough to be on route(s) that did not go down, some ISPs were not. Google, one of the largest content networks in the region also seems to have experienced issues this weekend, affecting a number of ISPs. This is not a product of poor planning by any single ISP, multiple breaks are difficult to predict and we sympathise for the bad luck that affected some networks yesterday. Especially during a time where redundancy is down to a minimum. I think all ISPs are on high alert and making sure that South Africa stays online during a very stressful time- kudos to all the network engineers working overtime.
Some great news is that cable repairs in the Atlantic are underway, so we should start seeing some West Coast traffic soon (there’s no predicting how soon this will happen, so no ETAs here). In addition, we’re aware of no less than 2 (possibly 4) new cable systems bound for SA in the next year or two (these capital intensive projects are always up in the air until the cable is on the seabed). This will help with redundancy as well as capacity on both coasts, and create competition to benefit the consumer. One of the submarine carriers are currently selling their East Coast capacity at a massive premium (80%+ higher than alternatives- think 2016 prices) to providers requiring their services during this desperate time.
Thank you to you, our clients and South African internet users for your patience and understanding through a very tough time.
Most of us don’t remember a world before low latency routes. We were all on ADSL, copper was known for its terrible performance. Hardly any capacity was available locally and a full 4 Mbps was an achievement. That said, I think SA fared really well in light of this outage. In contrast, Namibia was completely offline for 3 days.
At Web sQuad, our network held up well too. With our redundancy reduced to East Coast routes, we’ve been impacted by the intermittent issues these systems have experienced (for a number of reasons)- but these have been few and quickly resolved. Our team are constantly monitoring this to ensure any issues are mitigated as quickly as possible. And speeds are mostly normal (once again, on less latency sensitive applications). We’re working to implement measures to assist in mitigating the effect of latency issues and will update our clients in due course.
In addition to undersea breaks, South Africa buckled under terrestrial breaks between Cape Town and JHB on Saturday morning as well as a major carrier outage in JHB. While we were lucky enough to be on route(s) that did not go down, some ISPs were not. Google, one of the largest content networks in the region also seems to have experienced issues this weekend, affecting a number of ISPs. This is not a product of poor planning by any single ISP, multiple breaks are difficult to predict and we sympathise for the bad luck that affected some networks yesterday. Especially during a time where redundancy is down to a minimum. I think all ISPs are on high alert and making sure that South Africa stays online during a very stressful time- kudos to all the network engineers working overtime.
Some great news is that cable repairs in the Atlantic are underway, so we should start seeing some West Coast traffic soon (there’s no predicting how soon this will happen, so no ETAs here). In addition, we’re aware of no less than 2 (possibly 4) new cable systems bound for SA in the next year or two (these capital intensive projects are always up in the air until the cable is on the seabed). This will help with redundancy as well as capacity on both coasts, and create competition to benefit the consumer. One of the submarine carriers are currently selling their East Coast capacity at a massive premium (80%+ higher than alternatives- think 2016 prices) to providers requiring their services during this desperate time.
Thank you to you, our clients and South African internet users for your patience and understanding through a very tough time.
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- Mar 26, 2018
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- 3,322
Looking forward to welcoming you to our network. We’ve posted a little update on the general state of SA internet which I hope sets your mind at ease!
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- Mar 26, 2018
- Messages
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Thank you
Seeing any improve by here? I’m able to stream 1080 from YouTube on mobile devices again. Any Cape Town clients able to check as well?
ijacobs3
Expert Member
- Joined
- Oct 15, 2009
- Messages
- 4,139
will check in a bit
, little minion has my phoneNo issues YouTube 1080 on mobile. Cape Town Vumatel Trenched
Chiller89
Well-Known Member
- Joined
- Jul 15, 2010
- Messages
- 264
Am in Cape Town. Unfortunately still seems the same, desktop is 100% but mobile apps are a no go.
Will keep checking if it improves though, will say I haven’t done the most extensive check but definitely still seems like an issue on mobile.
EDIT: rebooted everything and it seems to be much better now! Above can be ignored. Thank you!
cavedog
Honorary Master
- Joined
- Oct 19, 2007
- Messages
- 22,661
You saying one of the carriers. It's obvious that it's Seacom.
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- Mar 26, 2018
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- 3,322
We can’t name names. But there’s a beer with your name on it in the office bar now.
ijacobs3
Expert Member
- Joined
- Oct 15, 2009
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- 4,139
cavedog
Honorary Master
- Joined
- Oct 19, 2007
- Messages
- 22,661
It's sad because when Seacom landed we were all singing their name and the end of expensive internet from the grasp of Telkom and their IPC and Transit costs.
2019/2020 Seacom showed us their ugly side. Changing to selective peering. Then in moment of crisis ups their pricing on transit on the cable. Dodgy dealings and what is more shocking is the number of ISPs and Transit providers using them. Big names too. Very sad.
Also let's not forget that Seacom also has capacity on WACS.
They put Telkom to shame and is likely one of the reasons why Telkom IP Net did not buy capacity from Seacom when their cable went down and just stuck limping on with their saturated EASSY capacity.
DYreX146
Senior Member
- Joined
- Nov 14, 2018
- Messages
- 706
I can't wait for the new undersea cables to land in SA and hopefully get rid of this monopolistic BS.
ijacobs3
Expert Member
- Joined
- Oct 15, 2009
- Messages
- 4,139
Yup, buffering again
Same here video starts off great and then just hangs. Bellville, cape town, vuma, trenched.
BTW, great job guys keeping the internet up in this difficult period.
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- Mar 26, 2018
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Ok, we're working with Google right now. Made some changes on announces at JINX now which may have caused some drops and even affected Cloudflare. Please can you check again, also, please can you try open a video and send me info (preferably in a support ticket or DM) with a screenshot from the stats for nerds section as well as the debug info. Both are available if you right click on a video.
