Web Squad ISP

[Hingisp]

Is it just websquad affected in durban.. This is becoming rather ridiculous now, second time in a week with extended no Internet connection from vuma trenched fibre in durban. Is other isp's also down in durban as I don't see other complaints?

 

[abudabi]

Hi @websquadza, I am renting in Randburg JHB, which has an existing Vumatel installation. I tried ordering on your website. When selecting the Vumatel, it does this weird overlay which blurs the packages, I manage to select Vumatel 20:2 package, however when the Shopping Cart site opens, it has the Openserve package preselected, I have tried twice with the same results.

Secondly, I see that you require the following details:
CPE Serial Number
FTTH OBJECT ID / FSAN

What is this and where do I get it. The current CPE has a Zhone Logo on it.

I am using Chrome when accessing your website.

Chrome on android or PC? I tried it on my PC and works like it should... vuma 20:2 package was in my cart when checking out.

I know on mobile their site is not the best.

 

[Cowboy619]

Is it just websquad affected in durban.. This is becoming rather ridiculous now, second time in a week with extended no Internet connection from vuma trenched fibre in durban. Is other isp's also down in durban as I don't see other complaints?

All good here in CPT Vumatel Trenched

 

[websquadza]

Is it just websquad affected in durban.. This is becoming rather ridiculous now, second time in a week with extended no Internet connection from vuma trenched fibre in durban. Is other isp's also down in durban as I don't see other complaints?

We sent out a comms about this earlier. One NLD Route is down and our secondary provider (who provides us with “multiple” redundant routes) experienced what was now a ‘edge router failure’.

Services have been fully restored as oh 19:10.

New National routes have been ordered and are being implemented as a matter of urgency.

 

[websquadza]

Hi @websquadza, I am renting in Randburg JHB, which has an existing Vumatel installation. I tried ordering on your website. When selecting the Vumatel, it does this weird overlay which blurs the packages, I manage to select Vumatel 20:2 package, however when the Shopping Cart site opens, it has the Openserve package preselected, I have tried twice with the same results.

Secondly, I see that you require the following details:
CPE Serial Number
FTTH OBJECT ID / FSAN

What is this and where do I get it. The current CPE has a Zhone Logo on it.

I am using Chrome when accessing your website.

Evening! PM me your details if you didn’t come right and I’ll process for you

 

[Hingisp]

We sent out a comms about this earlier. One NLD Route is down and our secondary provider (who provides us with “multiple” redundant routes) experienced what was now a ‘edge router failure’.

Services have been fully restored as oh 19:10.

New National routes have been ordered and are being implemented as a matter of urgency.

Thank you Sir

 

[PsyWulf]

Hi @websquadza, I am renting in Randburg JHB, which has an existing Vumatel installation. I tried ordering on your website. When selecting the Vumatel, it does this weird overlay which blurs the packages, I manage to select Vumatel 20:2 package, however when the Shopping Cart site opens, it has the Openserve package preselected, I have tried twice with the same results.

Secondly, I see that you require the following details:
CPE Serial Number
FTTH OBJECT ID / FSAN

What is this and where do I get it. The current CPE has a Zhone Logo on it.

I am using Chrome when accessing your website.

Use desktop mode on a mobile,the site scales weirdly in mobile mode
If thats not it - dunno

 

[rh1]

Use desktop mode on a mobile,the site scales weirdly in mobile mode
If thats not it - dunno

I completed the form manually. At the time, I was on my laptop connected to my phone's mobile hotspot.

 

[DarkSt0rm]

From CPT here. does WTFast really work ? You see any differences.. Normal vs The paid service?

Not really, the routes on websquad are really good. That said, I have a mate on CellC fiber (too lazy to move despite endless problems) who gets around 200ms with frequent spikes up to 5000ms, to the EU, and WTFast cuts it down to around 160 from JHB. So yes, WTFast does work - if you have a slack ISP...

 

[CrypticZA]

WTFast never helped me got the same ping with my ISP and Wtfast

 

[PsyWulf]

WTFast never helped me got the same ping with my ISP and Wtfast

WS is pretty good in tweaking routes when needed,and generally very well routed

Like right now using Cloudflare warp makes no difference to it,but when the cables were broken it had a big effect

 

[Chiller89]

Anyone else having connection issues as of a few mins ago? Connection died and now router reports incorrect username/password?

EDIT: Murphy’s law it came back up as I posted this. Seems fine now

 

[Napalm]

When are the specials going to roll in ? Fibre should be getting much cheaper.. Since 5G is rolling out all over the place.

 

[SFW007]

Internet just died
Vuma aerial
Southern
Cpt

Any one else

Rebooted router and ont

 

[websquadza]

Heads up Cape Town Vumatel (trenched and Aerial) and Netstream users: AEX (the interconnect company who hands over FTTH traffic to ISPs) is running scheduled maintenance and core upgrades. A comms was sent out to affected clients (please let me know if you didn't get it so we can update lists). Maintenance was scheduled from 2-6am. It seems that AEX have started earlier than anticipated. Outage expected to last 60 mins.

 

[websquadza]

Internet just died
Vuma aerial
Southern
Cpt

Any one else

Rebooted router and ont

See my post above

 

[SFW007]

@websquadza

I never got this email notification found it on your website.



Dear Web sQuad Client

An Interconnect Provider will be rolling out core infrastructure upgrades during the morning of Wednesday 4th March 2020.

FTTH Services to Vumatel trenched and Aerial clients, as well as Netstream clients will be affected by this service window.

This will result in a service affecting outage which will last 60 minutes as services are switched over to the new Core hardware and services are re-provisioned.

Date: 4 March 2020

Maintenance Window: 2am - 6am

Expected service outage duration: 60 minutes

Kind Regards

Web sQuad Network Operations Team

 

[SFW007]

Heads up Cape Town Vumatel (trenched and Aerial) and Netstream users: AEX (the interconnect company who hands over FTTH traffic to ISPs) is running scheduled maintenance and core upgrades. A comms was sent out to affected clients (please let me know if you didn't get it so we can update lists). Maintenance was scheduled from 2-6am. It seems that AEX have started earlier than anticipated. Outage expected to last 60 mins.

Thanks needed to send boss an email guess I'll wait

 

[websquadza]

@websquadza

I never got this email notification found it on your website.



Dear Web sQuad Client

An Interconnect Provider will be rolling out core infrastructure upgrades during the morning of Wednesday 4th March 2020.

FTTH Services to Vumatel trenched and Aerial clients, as well as Netstream clients will be affected by this service window.

This will result in a service affecting outage which will last 60 minutes as services are switched over to the new Core hardware and services are re-provisioned.

Date: 4 March 2020

Maintenance Window: 2am - 6am

Expected service outage duration: 60 minutes

Kind Regards

Web sQuad Network Operations Team

Will ask the team to check which lists you're subscribed to as you should receive these notices. Apologies for this one.

 

[Sopbeen]

Will ask the team to check which lists you're subscribed to as you should receive these notices. Apologies for this one.

Are you guys almost done with the maintenance? Hearing grumbling from the SO