Web Squad ISP

Status
Not open for further replies.
Is it just websquad affected in durban.. This is becoming rather ridiculous now, second time in a week with extended no Internet connection from vuma trenched fibre in durban. Is other isp's also down in durban as I don't see other complaints?
 
rh1 said:
Hi @websquadza, I am renting in Randburg JHB, which has an existing Vumatel installation. I tried ordering on your website. When selecting the Vumatel, it does this weird overlay which blurs the packages, I manage to select Vumatel 20:2 package, however when the Shopping Cart site opens, it has the Openserve package preselected, I have tried twice with the same results.

Secondly, I see that you require the following details:
CPE Serial Number
FTTH OBJECT ID / FSAN

What is this and where do I get it. The current CPE has a Zhone Logo on it.

I am using Chrome when accessing your website.
Click to expand...

Chrome on android or PC? I tried it on my PC and works like it should... vuma 20:2 package was in my cart when checking out.

I know on mobile their site is not the best.
 
Hingisp said:
Is it just websquad affected in durban.. This is becoming rather ridiculous now, second time in a week with extended no Internet connection from vuma trenched fibre in durban. Is other isp's also down in durban as I don't see other complaints?
Click to expand...
All good here in CPT Vumatel Trenched
 
Hingisp said:
Is it just websquad affected in durban.. This is becoming rather ridiculous now, second time in a week with extended no Internet connection from vuma trenched fibre in durban. Is other isp's also down in durban as I don't see other complaints?
Click to expand...

We sent out a comms about this earlier. One NLD Route is down and our secondary provider (who provides us with “multiple” redundant routes) experienced what was now a ‘edge router failure’.

Services have been fully restored as oh 19:10.

New National routes have been ordered and are being implemented as a matter of urgency.
 
rh1 said:
Hi @websquadza, I am renting in Randburg JHB, which has an existing Vumatel installation. I tried ordering on your website. When selecting the Vumatel, it does this weird overlay which blurs the packages, I manage to select Vumatel 20:2 package, however when the Shopping Cart site opens, it has the Openserve package preselected, I have tried twice with the same results.

Secondly, I see that you require the following details:
CPE Serial Number
FTTH OBJECT ID / FSAN

What is this and where do I get it. The current CPE has a Zhone Logo on it.

I am using Chrome when accessing your website.
Click to expand...

Evening! PM me your details if you didn’t come right and I’ll process for you
 
websquadza said:
We sent out a comms about this earlier. One NLD Route is down and our secondary provider (who provides us with “multiple” redundant routes) experienced what was now a ‘edge router failure’.

Services have been fully restored as oh 19:10.

New National routes have been ordered and are being implemented as a matter of urgency.
Click to expand...
Thank you Sir
 
rh1 said:
Hi @websquadza, I am renting in Randburg JHB, which has an existing Vumatel installation. I tried ordering on your website. When selecting the Vumatel, it does this weird overlay which blurs the packages, I manage to select Vumatel 20:2 package, however when the Shopping Cart site opens, it has the Openserve package preselected, I have tried twice with the same results.

Secondly, I see that you require the following details:
CPE Serial Number
FTTH OBJECT ID / FSAN

What is this and where do I get it. The current CPE has a Zhone Logo on it.

I am using Chrome when accessing your website.
Click to expand...
Use desktop mode on a mobile,the site scales weirdly in mobile mode
If thats not it - dunno
 
Napalm said:
From CPT here. does WTFast really work ? You see any differences.. Normal vs The paid service?
Click to expand...
Not really, the routes on websquad are really good. That said, I have a mate on CellC fiber (too lazy to move despite endless problems) who gets around 200ms with frequent spikes up to 5000ms, to the EU, and WTFast cuts it down to around 160 from JHB. So yes, WTFast does work - if you have a slack ISP...
 
CrypticZA said:
WTFast never helped me got the same ping with my ISP and Wtfast
Click to expand...
WS is pretty good in tweaking routes when needed,and generally very well routed

Like right now using Cloudflare warp makes no difference to it,but when the cables were broken it had a big effect
 
Anyone else having connection issues as of a few mins ago? Connection died and now router reports incorrect username/password?

EDIT: Murphy’s law it came back up as I posted this. Seems fine now
 
When are the specials going to roll in ? Fibre should be getting much cheaper.. Since 5G is rolling out all over the place.
 
Internet just died
Vuma aerial
Southern
Cpt

Any one else

Rebooted router and ont
 
Heads up Cape Town Vumatel (trenched and Aerial) and Netstream users: AEX (the interconnect company who hands over FTTH traffic to ISPs) is running scheduled maintenance and core upgrades. A comms was sent out to affected clients (please let me know if you didn't get it so we can update lists). Maintenance was scheduled from 2-6am. It seems that AEX have started earlier than anticipated. Outage expected to last 60 mins.
 
@websquadza

I never got this email notification found it on your website.



Dear Web sQuad Client

An Interconnect Provider will be rolling out core infrastructure upgrades during the morning of Wednesday 4th March 2020.

FTTH Services to Vumatel trenched and Aerial clients, as well as Netstream clients will be affected by this service window.

This will result in a service affecting outage which will last 60 minutes as services are switched over to the new Core hardware and services are re-provisioned.

Date: 4 March 2020

Maintenance Window: 2am - 6am

Expected service outage duration: 60 minutes

Kind Regards

Web sQuad Network Operations Team
 
websquadza said:
Heads up Cape Town Vumatel (trenched and Aerial) and Netstream users: AEX (the interconnect company who hands over FTTH traffic to ISPs) is running scheduled maintenance and core upgrades. A comms was sent out to affected clients (please let me know if you didn't get it so we can update lists). Maintenance was scheduled from 2-6am. It seems that AEX have started earlier than anticipated. Outage expected to last 60 mins.
Click to expand...
Thanks needed to send boss an email guess I'll wait
 
SFW007 said:
@websquadza

I never got this email notification found it on your website.



Dear Web sQuad Client

An Interconnect Provider will be rolling out core infrastructure upgrades during the morning of Wednesday 4th March 2020.

FTTH Services to Vumatel trenched and Aerial clients, as well as Netstream clients will be affected by this service window.

This will result in a service affecting outage which will last 60 minutes as services are switched over to the new Core hardware and services are re-provisioned.

Date: 4 March 2020

Maintenance Window: 2am - 6am

Expected service outage duration: 60 minutes

Kind Regards

Web sQuad Network Operations Team
Click to expand...

Will ask the team to check which lists you're subscribed to as you should receive these notices. Apologies for this one.
 
websquadza said:
Will ask the team to check which lists you're subscribed to as you should receive these notices. Apologies for this one.
Click to expand...
Are you guys almost done with the maintenance? Hearing grumbling from the SO :P
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X