Web Squad ISP

S

SFW007

Expert Member
Joined
Jan 26, 2005
Messages
1,620
Hi

I Rebooted ont and router still do not have internet access we are tajsed to work from home so this is urgent.

Vuma aerial
Cpt Southern Suburbs

Connection lost last night at 1130 ish
4a7f9e4d06efbb3d9e1d841ebf274b8e.jpg
 
websquadza

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
SFW007 said:
Hi

I Rebooted ont and router still do not have internet access we are tajsed to work from home so this is urgent.

Vuma aerial
Cpt Southern Suburbs

Connection lost last night at 1130 ish
4a7f9e4d06efbb3d9e1d841ebf274b8e.jpg
Click to expand...

Morning. no network notices from Vumatel yet for Southern Suburbs. So please submit a ticket so we can escalated for maintenance.
 
T

Tokolosk

Well-Known Member
Joined
Aug 26, 2016
Messages
306
Just read this article, will Websquad be participating in this? How does it work for those who went for the booster package upgrade?

mybroadband.co.za

Free Vumatel fibre speed upgrades

Vumatel and participating ISP partners will upgrade the line speeds of existing users on the fibre network at no additional cost.
mybroadband.co.za mybroadband.co.za

:D
 
websquadza

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
Tokolosk said:
Just read this article, will Websquad be participating in this? How does it work for those who went for the booster package upgrade?

mybroadband.co.za

Free Vumatel fibre speed upgrades

Vumatel and participating ISP partners will upgrade the line speeds of existing users on the fibre network at no additional cost.
mybroadband.co.za mybroadband.co.za

:D
Click to expand...

Yes, Web sQuad is offering free upgrades for existing clients. We launched a promo with Vumatel on Wednesday that gives you your first two invoices for free if you sign up with us before 30 April 2020 (this includes migrations). And Vumatel upped the ante today with complimentary speed upgrades for existing clients starting on 1 April 2020. This complimentary upgrade will run between 1 April and 31 May 2020. During this period, you will be able to request a free upgrade to the next package up at no cost. Our commercial team are finalising this and will send out correspondence in due course.

StepUp clients will also receive this benefit.

On a side note, upgrades are a manual process with Vumatel (unless they somehow automate this for ISPs), and with the large number of clients expected to request this, please be patient as we process upgrades.
 
Pho3nix

Pho3nix

The Legend
Joined
Jul 31, 2009
Messages
30,589
websquadza said:
Yes, Web sQuad is offering free upgrades for existing clients. We launched a promo with Vumatel on Wednesday that gives you your first two invoices for free if you sign up with us before 30 April 2020 (this includes migrations). And Vumatel upped the ante today with complimentary speed upgrades for existing clients starting on 1 April 2020. This complimentary upgrade will run between 1 April and 31 May 2020. During this period, you will be able to request a free upgrade to the next package up at no cost. Our commercial team are finalising this and will send out correspondence in due course.

StepUp clients will also receive this benefit.

On a side note, upgrades are a manual process with Vumatel (unless they somehow automate this for ISPs), and with the large number of clients expected to request this, please be patient as we process upgrades.
Click to expand...

This including old customers
 
PsyWulf

PsyWulf

Honorary Master
Joined
Nov 22, 2006
Messages
16,576
websquadza said:
...And Vumatel upped the ante today with complimentary speed upgrades for existing clients starting on 1 April 2020. This complimentary upgrade will run between 1 April and 31 May 2020. During this period, you will be able to request a free upgrade to the next package up at no cost. Our commercial team are finalising this and will send out correspondence in due course.

StepUp clients will also receive this benefit.

On a side note, upgrades are a manual process with Vumatel (unless they somehow automate this for ISPs), and with the large number of clients expected to request this, please be patient as we process upgrades.
Click to expand...
Awesome,you can switch mine on so long then for the upgrade :D
 
ijacobs3

ijacobs3

Expert Member
Joined
Oct 15, 2009
Messages
4,139
wait, so if i'm on 100/100, can i upgrade to 200 for the same price as the 100? for how long will this be valid ( in duration ) or is it just for May that the amount will be reduced?
 
websquadza

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
PsyWulf said:
Awesome,you can switch mine on so long then for the upgrade :D
Click to expand...

Will ask an SDM to call you.

ijacobs3 said:
wait, so if i'm on 100/100, can i upgrade to 200 for the same price as the 100? for how long will this be valid ( in duration ) or is it just for May that the amount will be reduced?
Click to expand...

That's right, so for the price of 100 Mbps, you'll get 200 Mbps at no additional cost. (if you're on a 100/10, you get 200/20, and 100/100 > 200/200). This will only run for 2 months (April and May).
 
abudabi

abudabi

Expert Member
Joined
Aug 7, 2007
Messages
4,301
"1Gbps customers will not receive a speed upgrade, as this is the maximum line speed. "

Dangit.. was wondering if we were gonna get 10 gig :laugh::laugh::laugh:

PS. Yes I know the infrastructure probably can't cope.
 
abudabi

abudabi

Expert Member
Joined
Aug 7, 2007
Messages
4,301
OK.. real issue. For the last few days youtube takes probably 10 seconds before it starts.... and then it starts on the lowest quality setting. Putting it manually on the highest setting works and it never skips/buffers.

Just me?

Vume trenched just up the road from you guys.
 
You must log in or register to reply here.
Top