Web Squad ISP

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Hi

I Rebooted ont and router still do not have internet access we are tajsed to work from home so this is urgent.

Vuma aerial
Cpt Southern Suburbs

Connection lost last night at 1130 ish
4a7f9e4d06efbb3d9e1d841ebf274b8e.jpg
 
SFW007 said:
Hi

I Rebooted ont and router still do not have internet access we are tajsed to work from home so this is urgent.

Vuma aerial
Cpt Southern Suburbs

Connection lost last night at 1130 ish
4a7f9e4d06efbb3d9e1d841ebf274b8e.jpg
Click to expand...

Morning. no network notices from Vumatel yet for Southern Suburbs. So please submit a ticket so we can escalated for maintenance.
 
Neighbours confirmed on whats app group that they too are down all aerial
 
Just read this article, will Websquad be participating in this? How does it work for those who went for the booster package upgrade?

mybroadband.co.za

Free Vumatel fibre speed upgrades

Vumatel and participating ISP partners will upgrade the line speeds of existing users on the fibre network at no additional cost.
mybroadband.co.za mybroadband.co.za

:D
 
Tokolosk said:
Just read this article, will Websquad be participating in this? How does it work for those who went for the booster package upgrade?

mybroadband.co.za

Free Vumatel fibre speed upgrades

Vumatel and participating ISP partners will upgrade the line speeds of existing users on the fibre network at no additional cost.
mybroadband.co.za mybroadband.co.za

:D
Click to expand...

Yes, Web sQuad is offering free upgrades for existing clients. We launched a promo with Vumatel on Wednesday that gives you your first two invoices for free if you sign up with us before 30 April 2020 (this includes migrations). And Vumatel upped the ante today with complimentary speed upgrades for existing clients starting on 1 April 2020. This complimentary upgrade will run between 1 April and 31 May 2020. During this period, you will be able to request a free upgrade to the next package up at no cost. Our commercial team are finalising this and will send out correspondence in due course.

StepUp clients will also receive this benefit.

On a side note, upgrades are a manual process with Vumatel (unless they somehow automate this for ISPs), and with the large number of clients expected to request this, please be patient as we process upgrades.
 
websquadza said:
Yes, Web sQuad is offering free upgrades for existing clients. We launched a promo with Vumatel on Wednesday that gives you your first two invoices for free if you sign up with us before 30 April 2020 (this includes migrations). And Vumatel upped the ante today with complimentary speed upgrades for existing clients starting on 1 April 2020. This complimentary upgrade will run between 1 April and 31 May 2020. During this period, you will be able to request a free upgrade to the next package up at no cost. Our commercial team are finalising this and will send out correspondence in due course.

StepUp clients will also receive this benefit.

On a side note, upgrades are a manual process with Vumatel (unless they somehow automate this for ISPs), and with the large number of clients expected to request this, please be patient as we process upgrades.
Click to expand...

This including old customers
 
websquadza said:
...And Vumatel upped the ante today with complimentary speed upgrades for existing clients starting on 1 April 2020. This complimentary upgrade will run between 1 April and 31 May 2020. During this period, you will be able to request a free upgrade to the next package up at no cost. Our commercial team are finalising this and will send out correspondence in due course.

StepUp clients will also receive this benefit.

On a side note, upgrades are a manual process with Vumatel (unless they somehow automate this for ISPs), and with the large number of clients expected to request this, please be patient as we process upgrades.
Click to expand...
Awesome,you can switch mine on so long then for the upgrade :D
 
wait, so if i'm on 100/100, can i upgrade to 200 for the same price as the 100? for how long will this be valid ( in duration ) or is it just for May that the amount will be reduced?
 
PsyWulf said:
Awesome,you can switch mine on so long then for the upgrade :D
Click to expand...

Will ask an SDM to call you.

ijacobs3 said:
wait, so if i'm on 100/100, can i upgrade to 200 for the same price as the 100? for how long will this be valid ( in duration ) or is it just for May that the amount will be reduced?
Click to expand...

That's right, so for the price of 100 Mbps, you'll get 200 Mbps at no additional cost. (if you're on a 100/10, you get 200/20, and 100/100 > 200/200). This will only run for 2 months (April and May).
 
"1Gbps customers will not receive a speed upgrade, as this is the maximum line speed. "

Dangit.. was wondering if we were gonna get 10 gig :laugh::laugh::laugh:

PS. Yes I know the infrastructure probably can't cope.
 
OK.. real issue. For the last few days youtube takes probably 10 seconds before it starts.... and then it starts on the lowest quality setting. Putting it manually on the highest setting works and it never skips/buffers.

Just me?

Vume trenched just up the road from you guys.
 
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