Sopbeen
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Unable to auth here. PPPoE session down - Octotel Cape Gate/Kraaifontein? "Failed to authenticate ourselves to peer"
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Web Squad ISP
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IdlePhaedrus
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Hi @websquadza. No service this morning. Octotel Melkbosstrand. All lights on ONT look goog but no internet or voip lights on router..
BouncyNinja
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Seems my international dead as well, vuma trenched
Update: CPT- our one NLD vendor scheduled some maintenance between 3 and 6am. However things have not gone well on their upgrades and they are currently working on this. Our alternative NLD path Is also showing issues. We are investigating this.
We are working to re-route traffic quickly and restore services to 100%. Eta. 30 mins.
We are working to re-route traffic quickly and restore services to 100%. Eta. 30 mins.
daelm
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@websquadza I am in JHB and my international is still dead, your updates indicate only CPT should be down. Support ticket #792289
daelm
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BouncyNinja
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Same
BouncyNinja
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YouTube I can, game servers I play on in London / EU , nope
This is the re-routing part of my message above, we carry a lot of our own transit between CPT and JHB on our NLD paths (both to optimise routing QOS). Busy moving this over to JHB and altering advertisements at the moment.
Update: Services are slowly restoring, transit volumes are picking up.
CPT NLD is still an issue, awaiting feedback from engineers.
CPT NLD is still an issue, awaiting feedback from engineers.
Back up for me now.
Yeah youtube is local so that should work regardless. Cant comment on gaming but the 5 or so intl websites i tried worked
Sopbeen
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Would this be affecting Octotel clients? PPPoE still unable to connect.
@websquadza The high latency to Germany is still an issue though.
Code:
# ping -c 5 speed.hetzner.de
PING speedtest.your-server.de (88.198.248.254) 56(84) bytes of data.
64 bytes from nbg.icmp.hetzner.com (88.198.248.254): icmp_seq=1 ttl=45 time=297 ms
64 bytes from nbg.icmp.hetzner.com (88.198.248.254): icmp_seq=2 ttl=45 time=297 ms
64 bytes from nbg.icmp.hetzner.com (88.198.248.254): icmp_seq=3 ttl=45 time=297 ms
64 bytes from nbg.icmp.hetzner.com (88.198.248.254): icmp_seq=4 ttl=45 time=297 ms
64 bytes from nbg.icmp.hetzner.com (88.198.248.254): icmp_seq=5 ttl=45 time=297 ms
--- speedtest.your-server.de ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4304ms
rtt min/avg/max/mdev = 297.521/297.646/297.909/0.613 msUnfortunately yes, our CPT radius server seems unable to proxy to the main server JHB to authenticate requests. We'll re-look at how we route that auth traffic once this is resolved to ensure we don't have an issue like this again. Update on NLD - one provider is still dragging their feet, Other provider has identified the issue to a switch in CPT. They are moving traffic to another switch. Should be resolved asap.
We are seeing traffic in CPT (intl and local) as well as JHB.
Will get onto this with upstreams as soon as current issues are resolved. Flooding them with tickets only causes confusion.
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