Web Squad ISP

[websquadza]

Just wanna say thanks to Websquad! I bought a new place and moved in this weekend.
I let them know in advance and they asked me to tell them when I am in. Let them know on Friday that I am in and if they can please move my service. This was done in a matter of 2 hours! Great service from WS!
@websquadza Invoices late again?

Thanks for the great feedback, will let all involved know! I've also sent accounts a message to check.

 

[PsyWulf]

Got my invoice around midnight

 

[cobusv]

Possibly a line card reboot on one of the area OLTs.

nothing was reported

 

[websquadza]

nothing was reported

Thanks! If it helps, lost connections on Northriding and Vanadia areas when this happened. Hasn’t happened since, so haven’t needed to hound you yet

 

[JOEY_8]

International doesn't seem to be working correctly for me

 

[websquadza]

International doesn't seem to be working correctly for me

Picked up an issue on one of our NLDs a little while ago. Traffic rerouted automatically- still having issues?

 

[JOEY_8]

Picked up an issue on one of our NLDs a little while ago. Traffic rerouted automatically- still having issues?

All good now. Was having the issue for around 10 minutes maybe, but came right

 

[daelm]

customer portal down?

d

 

[TwinDucT]

Been having some weird issues this last few weeks where my net would seem to go down (stutter?) for a few seconds every now and again.

So trying to figure out if it's an issue from my router or vumetel.

What would be the best method to figure this out?

I believe running a trace route (like winMTR or Something) would be the best option? If so any specific IPs I should use?

 

[r00igev@@r]

Been having some weird issues this last few weeks where my net would seem to go down (stutter?) for a few seconds every now and again.

So trying to figure out if it's an issue from my router or vumetel.

What would be the best method to figure this out?

I believe running a trace route (like winMTR or Something) would be the best option? If so any specific IPs I should use?

I wireshark of the event helps.

 

[TwinDucT]

I wireshark of the event helps.

Hmm let me check.

Btw does anyone know of something like ping plotter for android?
Want to run PL tests from my phone as well (Kind of three way testing)

 

[WilfredJ]

Oof bit late on my payment, now I can't get to the Client Portal

 

[websquadza]

Oof bit late on my payment now I can't get to the Client Portal
View attachment 947322

customer portal down?

d

Devs are on this - apologies for the inconvenience.

 

[websquadza]

Been having some weird issues this last few weeks where my net would seem to go down (stutter?) for a few seconds every now and again.

So trying to figure out if it's an issue from my router or vumetel.

What would be the best method to figure this out?

I believe running a trace route (like winMTR or Something) would be the best option? If so any specific IPs I should use?

WinMTR or Pingplotter; Any local IP will do (speedtest.websquad.co.za, 8.8.8.8 or 1.1.1.1) - we just need to establish where your drops are starting and carrying through.

 

[Tokolosk]

@websquadza any Black Friday deals you want to share?

 

[Seeyou]

@websquadza my line profile appears to have been reset to 1990's modem speed again. No loss to first hop, just this ridiculous speed:

 

[Seeyou]

Nevermind, I should just post on MyBB every time it happens, as it magically rights itself. Thanks Octotel.

 

[websquadza]

@websquadza any Black Friday deals you want to share?

always we’ll announce closer to the time...

 

[websquadza]

Nevermind, I should just post on MyBB every time it happens, as it magically rights itself. Thanks Octotel.

weird not to have seen packet loss before like we usually do. I thought we were getting somewhere with them. Packet loss seems better. But still not 100% and progress is slow....

 

[darrencon]

@websquadza I cant get more than 180Mbps speedtest on my 1000Mbps line. Did a few speedtests via cable directly into the router. Are there any issues on Evotel?