Web Squad ISP

[daelm]

Vumatel JHB Outage: Large scale outage affecting Ekurhuleni and Parklands Master Nodes (from our initial observations). Vumatel are aware of the outage and are investigating. No ETR yet

Edit: Only Ekurhuleni Master Node affected.

Network Incident Reference:	#6651
Network Incident Description:	Logical Failure
Network Incident Grade:	Critical
Regions Affected:	Johannesburg & Ekurhuleni
Area/s Affected:	All areas in Johannesburg & Ekurhuleni
Network Type Affected:	Vuma Core
Current Resident Impact:	Residents have no connectivity
Current Network Incident Status:	Technicians are investigating

"Logical Failure"

translation: it's Vumatel...

 

[websquadza]

Vumatel JHB Update: Vumatel have fully restored services

 

[Seeyou]

@websquadza - wondering what happened with the new transit? Seemed so close to implementation?

 

[Seeyou]

*crickets*

 

[websquadza]

@websquadza - wondering what happened with the new transit? Seemed so close to implementation?

*crickets*

No Crickets. While we try respond as regularly as possible on the thread, I’m not online 24/7. A reminder, if it’s urgent, please address the query to support.

Still testing the transit. I’ve said before, we’ll communicate when we’re satisfied and ready to bring it into production. We are upstream for a number of networks and need to roll out these kinds of changes carefully. Thanks for your patience.

 

[Seeyou]

No Crickets. While we try respond as regularly as possible on the thread, I’m not online 24/7. A reminder, if it’s urgent, please address the query to support.

Still testing the transit. I’ve said before, we’ll communicate when we’re satisfied and ready to bring it into production. We are upstream for a number of networks and need to roll out these kinds of changes carefully. Thanks for your patience.

Thanks for the update. Understood on the reasoning, it's anticipation on my part more than anything else

 

[darrencon]

Hi there.

We're very sorry that this is the impression that we've given. Our teams are happy to work with you to resolve the issues, but we'll be making sure that our team reaches out so that we can iron out any communication issues that may have cropped up between Web Squad and ourselves.

@EvotelZA you have now proved this statement to be a load of nonsense. Websquad has proven that the issue is on your side. They have taken the time to send one of the technicians to my house to do some extensive testing. They are now waiting for some co-operation from Evotel. Can you please do something?

 

[JustinB]

Every night recently, when warzone looks for a match, it starts searching at ~133ms. After re-establishing a pppoe connection, it drops to ~13ms.

Any ideas?

 

[EvotelZA]

@EvotelZA you have now proved this statement to be a load of nonsense. Websquad has proven that the issue is on your side. They have taken the time to send one of the technicians to my house to do some extensive testing. They are now waiting for some co-operation from Evotel. Can you please do something?

Hi there!

I'll be sure to be taking this up with my team. I did make sure to bring your profile to the attention of the team and I am sorry that they haven't got back to you regarding this.

 

[RazorCPT]

Every night recently, when warzone looks for a match, it starts searching at ~133ms. After re-establishing a pppoe connection, it drops to ~13ms.

Any ideas?

Funnily enough I also noticed that recently. I just assumed that it was on the COD side as I'd read that if there aren't enough local players it just throws you over to Europe. Never tried a PPPOE reset though, so good to know.

 

[HowTo]

It seem this morning the network is on drugs.
Lack luster performance, pages take time to open up on My Broadband and over Wi-Fi browsing.

Hope in the morning it will be better.
Trying to open speed net this morning this is what I get.

Using my phone data much quicker some how.

 

[ijacobs3]

Is the east rand broken again?

More specifically springs, vumatel trenched , have rebooted everything

 

[HowTo]

Is the east rand broken again?

More specifically springs, vumatel trenched , have rebooted everything

Lyk so. It goes some extra doughnuts while refreshing.

 

[ijacobs3]

Lyk so. It goes some extra doughnuts while refreshing.

I have opened a ticket with @websquadza , in the hope that vumatel can get pokes with an extra sharp stick

 

[HowTo]

On Telkom currently

 

[ijacobs3]

On Telkom currently

Mines back on

 

[websquadza]

Lyk so. It goes some extra doughnuts while refreshing.

Is the east rand broken again?

More specifically springs, vumatel trenched , have rebooted everything

Morning, apologies for the late follow up here. I know our team did reach out to Vuma NOC earlier who were investigating.

Mines back on

All sorted?

 

[ijacobs3]

Morning, apologies for the late follow up here. I know our team did reach out to Vuma NOC earlier who were investigating.

All sorted?

yeah, mines back up

 

[Seeyou]

@websquadza - is anything wrong with international or is the TCP accelerator for CPT down? I'm getting dismal speeds, reflected in NNTP, speedtest, etc:

 

[Seeyou]

Seems to be a bit of loss upstream, not sure if that's causing it:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   88 |   88 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   88 |   88 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |   17 |    0 |    0 |    0 |    0 |    0 |
|        core.pe-xe-ip01.cp1.za.ws.net.za -    0 |   87 |   87 |    0 |    1 |   34 |    1 |
|                          102.220.216.18 -    2 |   84 |   83 |  148 |  149 |  199 |  148 |
|                           185.35.142.32 -    2 |   84 |   83 |  155 |  156 |  163 |  156 |
|                           185.35.140.30 -    2 |   84 |   83 |  156 |  158 |  194 |  194 |
|ge-0-1-0-68.peering1.the.lon1.coreix.net -    0 |   88 |   88 |  155 |  159 |  228 |  156 |
|                 e0-core4.enf.coreix.net -    3 |   80 |   78 |  156 |  158 |  212 |  156 |
|                 m12-ai04.enf.coreix.net -    2 |   83 |   82 |  156 |  157 |  205 |  156 |
|                   No response from host -  100 |   17 |    0 |    0 |    0 |    0 |    0 |
|        85.13.221.178.reverse.coreix.net -    2 |   84 |   83 |  156 |  156 |  207 |  156 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Edit: just noticed the latency is about 10ms higher too.