Web Squad ISP

[Savy561]

@websquadza having an issue with the default cloudflare dns for the past few days, getting disconnected from the playstation network constantly with the error code "lost communication with the server, this is a dns error". Using Google's dns and seems to be stable.

 

[websquadza]

@websquadza having an issue with the default cloudflare dns for the past few days, getting disconnected from the playstation network constantly with the error code "lost communication with the server, this is a dns error". Using Google's dns and seems to be stable.

This is interesting considering that cloudflare have a local DNS resolver in KZN (and seeing 0 loss to this) and Google's is up in JHB. Have you tried Quad9 (also local to KZN)? Could be something to do with stale records?

 

[websquadza]

Looks to be back @websquadza. Not as bad as before but definitely noticed it again, which is what prompted me to trace. Seems to be steadily increasing over time, perhaps with usage?:

View attachment 1174390
View attachment 1174392

Edit: I see this is actually a different node this time.

We're investigating this and running some tests to see where this is originating. Will update ASAP.

 

[Savy561]

This is interesting considering that cloudflare have a local DNS resolver in KZN (and seeing 0 loss to this) and Google's is up in JHB. Have you tried Quad9 (also local to KZN)? Could be something to do with stale records?

Quad9 seems to be stable as of the past hour, switching back to cloadflare gave me the error again within 15 min so not sure what's up there but will keep an eye on things with Quad9.

 

[Seeyou]

Fun and games again with this hop @websquadza

 

[websquadza]

Fun and games again with this hop @websquadza

View attachment 1175012

We've isolated where the issue is. In a stroke of very bad luck, the replacement device we brought online on Saturday Night/Sunday morning started showing errors on the physical ports, a sign of bad optics causing issues here... We're working on a solution to create as little disruption as possible. As soon as we're ready to go, we'll send a notification out. Thanks for your patience here.

 

[Savy561]

@websquadza OK now having issues with both Quad9 and Google's dns with the same DNS error. Both my PS4 and PS3 refuse to connect to the PSN network at all but works perfectly when using mobile data. Also having issues with streaming crunchyroll as I get constant buffering at 1080p but works fine on mobile.

 

[ijacobs3]

Sorry for the late response here.

We've seen this kind of notice from them before, but never ones that explicitly say you'll be down for 3 days. These maintenance notices usually mention sporadic outages while services are cleaned/repaired. We've sent our account manager a message to find out more.

Has vumatel perhaps said anything?

 

[Seeyou]

We've isolated where the issue is. In a stroke of very bad luck, the replacement device we brought online on Saturday Night/Sunday morning started showing errors on the physical ports, a sign of bad optics causing issues here... We're working on a solution to create as little disruption as possible. As soon as we're ready to go, we'll send a notification out. Thanks for your patience here.

I hope it's soon. It was up to 14% loss at one point - absolutely destroys gaming / streaming when it gets bad.

 

[websquadza]

@websquadza OK now having issues with both Quad9 and Google's dns with the same DNS error. Both my PS4 and PS3 refuse to connect to the PSN network at all but works perfectly when using mobile data. Also having issues with streaming crunchyroll as I get constant buffering at 1080p but works fine on mobile.

Have you checked your line for packet loss? Not seeing any issues on the PSN network and KZN isn't showing any issues that could cause this.

 

[websquadza]

I hope it's soon. It was up to 14% loss at one point - absolutely destroys gaming / streaming when it gets bad.

We're on it. Apologies for the inconvenience.

 

[websquadza]

Has vumatel perhaps said anything?

Just asked the team to follow up.

 

[JustAnotherSouthAfrican]

Have you checked your line for packet loss? Not seeing any issues on the PSN network and KZN isn't showing any issues that could cause this.

I've been having the same on Vumatel Trenched here in Cape Town

Edit: More clarification, I've been having packet loss like crazy the past few days on CSGO - the only game I have been playing lately, so I can't speak for any others.

 

[Savy561]

Have you checked your line for packet loss? Not seeing any issues on the PSN network and KZN isn't showing any issues that could cause this.

Here is an MTR to speedtest.websquad.co.za

WinMTR statistics​

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
192.168.50.1	0	3399	3399	0	0	31	0
160.119.237.161	0	3399	3399	2	7	221	2
core.as-01.db1.za.ws.net.za	1	3395	3394	1	4	149	1
160.119.232.73	1	3293	3265	8	17	503	17
160.119.225.38	2	3240	3198	8	18	173	21

 

[websquadza]

Here is an MTR to speedtest.websquad.co.za

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.50.1 - 0 | 3399 | 3399 | 0 | 0 | 31 | 0 |

| 160.119.237.161 - 0 | 3399 | 3399 | 2 | 7 | 221 | 2 |

| core.as-01.db1.za.ws.net.za - 1 | 3395 | 3394 | 1 | 4 | 149 | 1 |

| 160.119.232.73 - 1 | 3293 | 3265 | 8 | 17 | 503 | 17 |

| 160.119.225.38 - 2 | 3240 | 3198 | 8 | 18 | 173 | 21 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Seeing loss on that hop from the Vuma handover to us (.237.161). Will ask the team to get on Vuma’s case.

 

[websquadza]

I've been having the same on Vumatel Trenched here in Cape Town

Edit: More clarification, I've been having packet loss like crazy the past few days on CSGO - the only game I have been playing lately, so I can't speak for any others.

Cape Town is the issue @Seeyou has brought up. Fix almost ready to be implemented.

 

[Seeyou]

@websquadza is this the same machine/device that's causing the packet loss? I see the IP's are different:

 

[websquadza]

@websquadza is this the same machine/device that's causing the packet loss? I see the IP's are different:

View attachment 1175788

Yup, still starting at that 3rd hop. We're scheduled to be at Teraco this evening to make a few small adjustments and add hardware, then move traffic over in the early am. Should be hitless, but still keeping it out of office hours.

 

[Ockie]

@websquadza

Please can you tell me if static IP is available on Web Squad FTTH via Vumatel?

 

[ijacobs3]

@websquadza

Please can you tell me if static IP is available on Web Squad FTTH via Vumatel?

I think this depends a bit on the FNO?

Im on vumatel trenched, and definitely have a static IP