Web Squad ISP

[Seeyou]

Even better today. Curious if this is the new transit, some supercharging of the TCP accelerator or Octotel finally getting off their butts and slowly fixing their network.

 

[Fcon_Vpro]

Even better today. Curious if this is the new transit, some supercharging of the TCP accelerator or Octotel finally getting off their butts and slowly fixing their network.

This morning


Right now:

 

[RazorCPT]

@websquadza Trying out a few international hosting providers and noticed some slow response. Ran a winMTR and noticed some weird packet loss at 3rd and 4th hop. Then tried mybroadband and saw the exact same loss:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   22 |   22 |    0 |    0 |    1 |    0 |
|       as-vuma.jb-is-bry-01.za.ws.net.za -    0 |   22 |   22 |    2 |    7 |   29 |    2 |
|                         160.119.224.101 -   67 |    6 |    2 |    0 |    5 |    8 |    8 |
|                         160.119.224.102 -   24 |   13 |   10 |    3 |   11 |   29 |   16 |
|          core.cr-xe-01.jb1.za.ws.net.za -    0 |   22 |   22 |    1 |    2 |   13 |    1 |
|        core.pe-xe-ix01.jb1.za.ws.net.za -    0 |   22 |   22 |    1 |    2 |   15 |    2 |
|                   cloudflare.ixp.joburg -    0 |   22 |   22 |    3 |    6 |   19 |    3 |
|                            104.22.46.73 -    0 |   22 |   22 |    1 |    3 |   14 |    2 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Any ideas? Ticket ref: #499504.

 

[DarkSt0rm]

Also seen a stark downtick on local speeds in the past couple of days. Can't get above 50MB/s, even on steam

 

[websquadza]

@websquadza Trying out a few international hosting providers and noticed some slow response. Ran a winMTR and noticed some weird packet loss at 3rd and 4th hop. Then tried mybroadband and saw the exact same loss:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   22 |   22 |    0 |    0 |    1 |    0 |
|       as-vuma.jb-is-bry-01.za.ws.net.za -    0 |   22 |   22 |    2 |    7 |   29 |    2 |
|                         160.119.224.101 -   67 |    6 |    2 |    0 |    5 |    8 |    8 |
|                         160.119.224.102 -   24 |   13 |   10 |    3 |   11 |   29 |   16 |
|          core.cr-xe-01.jb1.za.ws.net.za -    0 |   22 |   22 |    1 |    2 |   13 |    1 |
|        core.pe-xe-ix01.jb1.za.ws.net.za -    0 |   22 |   22 |    1 |    2 |   15 |    2 |
|                   cloudflare.ixp.joburg -    0 |   22 |   22 |    3 |    6 |   19 |    3 |
|                            104.22.46.73 -    0 |   22 |   22 |    1 |    3 |   14 |    2 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Any ideas? Ticket ref: #499504

There's no packet loss here. It's only packet loss if it shows up on the last hop.

The packet losses here do not carry to the next hops, this just means that these routers (hop 3 and 4) aren't responding to every ICMP request. Think of an MTR as individual ICMP requests to each consecutive hop a packet takes from your PC, and not an actual visualisation of the packet's path. Some devices don't respond to ICMP, some rate limit these requests (like these devices) and some don't. ICMP is CPU intensive, and not part of the routing ASIC, which is why it's treated this way. So this does not indicate packet loss unless the packet loss starts at this hop and carries through to the last hop.

 

[websquadza]

Also seen a stark downtick on local speeds in the past couple of days. Can't get above 50MB/s, even on steam

FNO and area? No issues this side on various tests.

 

[websquadza]

Even better today. Curious if this is the new transit, some supercharging of the TCP accelerator or Octotel finally getting off their butts and slowly fixing their network.

I must admit, whatever issue Octotel didn't have - they certainly fixed in the last maintenance round. Accelerator is also at play (and some other minor changes which will be announced in due course)

 

[RazorCPT]

There's no packet loss here. It's only packet loss if it shows up on the last hop.

The packet losses here do not carry to the next hops, this just means that these routers (hop 3 and 4) aren't responding to every ICMP request. Think of an MTR as individual ICMP requests to each consecutive hop a packet takes from your PC, and not an actual visualisation of the packet's path. Some devices don't respond to ICMP, some rate limit these requests (like these devices) and some don't. ICMP is CPU intensive, and not part of the routing ASIC, which is why it's treated this way. So this does not indicate packet loss unless the packet loss starts at this hop and carries through to the last hop.

Ooooooh, gotcha. Thanks for the explanation!

 

[Chiller89]

Anyone else down on Octotel this morning?
Looks like my line is dead this morning, can’t see the PPPoE peer so something is up. Looks like it dropped about 4:30am.

@websquadza when you’re around, anything you might be able to see?

Octotel, CPT Southern Suburbs.

 

[MDE]

Anyone else down on Octotel this morning?
Looks like my line is dead this morning, can’t see the PPPoE peer so something is up. Looks like it dropped about 4:30am.

@websquadza when you’re around, anything you might be able to see?

Octotel, CPT Southern Suburbs.

Looks like you'll need to log a ticket

 

[Seeyou]

Anyone else down on Octotel this morning?
Looks like my line is dead this morning, can’t see the PPPoE peer so something is up. Looks like it dropped about 4:30am.

@websquadza when you’re around, anything you might be able to see?

Octotel, CPT Southern Suburbs.

Down as well. Hopefully @websquadza has an early morning today logging a ticket too. Freaking Octotel.

 

[Seeyou]

The support line is just ringing endlessly, so I guess everyone's still asleep.

 

[Chiller89]

Looks like you'll need to log a ticket

Thanks, missed this on the feed.

Down as well. Hopefully @websquadza has an early morning today logging a ticket too. Freaking Octotel.

Ah cool good to know it's not me, guess I'll also log a ticket. Had to go work from the office, imagine that

 

[websquadza]

Down as well. Hopefully @websquadza has an early morning today logging a ticket too. Freaking Octotel.

Thanks, missed this on the feed.

Ah cool good to know it's not me, guess I'll also log a ticket. Had to go work from the office, imagine that

Anyone else down on Octotel this morning?
Looks like my line is dead this morning, can’t see the PPPoE peer so something is up. Looks like it dropped about 4:30am.

@websquadza when you’re around, anything you might be able to see?

Octotel, CPT Southern Suburbs.

Seems like the entire Rondebosch Octotel network is affected, the team is following up with Octotel. More updates to follow

 

[Seeyou]

"One step forward, two steps back" should be Octotel's motto.

 

[DarkSt0rm]

FNO and area? No issues this side on various tests.

Vuma trenched Randburg

 

[websquadza]

Vuma trenched Randburg

Can you open a ticket? We're testing 100% from our office in Randburg.

 

[Seeyou]

Maybe it's time to sign up for that Rain off peak LTE sim for situations like this. Only Octotel could royally screw up pppoe at 4am and not tell anyone about it, and still have it broken almost 5 hours later.

 

[Seeyou]

Aaaaaand we're back.

 

[tehan]

@websquadza I am getting pretty low download speeds internationally compared to some of the other people I see in the thread. Any idea what the issue is?