Web Squad ISP

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Chiller89 said:
Thanks so much for this reply! Time for a confession and a story on my part.

I've had this problem across a number of different ISPs on Octotel, for the better part of a year, now in two different locations. I consider myself somewhat knowledgeable when it comes to networking and routers, having worked in the industry.

I have always used a Mikrotik HAp AC Lite to dial PPPoE on my link, and Unifi AP's to broadcast the WiFi network and manage everything nicely. I usually swear by Mikrotik's as the gateway, and have for years, to get proper control of the connection and run queues and limits etc to properly monitor and manage things.

After sitting with this issue the other day, it occurred to me that I have never tried a different router, in the somehow off-chance that this would make a difference. So, since you guys had generously sent me a free router, I thought, why not, let's give it a go.

Well, I can safely say I feel rather stupid now, as the issue is totally gone, from what I can tell. Full speed to whatever international destinations deem important and speedtest to. In fact all international traffic looks far far better than it did before.

So, not believing that this was even possible, I totally factory reset the Mikrotik, set up totally from scratch (no preset configuration at all) only just enough configuration to dial PPPoE, masquerade the traffic and give me DHCP. The problem was easily reproducible, the minute the Mikrotik was back as the gateway, terrible international speeds, and full speed with the free (Tenda) router that was provided.

I am attempting to get another Mikrotik to test with, to confirm my suspicion that this is Mikrotik related somehow, as I struggle to believe that the one I have is faulty, but I'm happy to be proved wrong.

So if anyone is struggling like I am, and is using a Mikrotik as the gateway, I would propose trying as I did, admitting that sometimes things don't make sense (to me anyway) and giving a totally different router brand a shot.

Thanks so much for the tentativeness on this issue, but it seems resolved!
Click to expand...
If you can post a wireshark of your pc with the tik and then seperately with the other router - the answer will lie in the packets.
 
websquadza said:
Update: EASSy services fully restored. Please remember EASSy is a longer route, so latencies will be higher until WACS is repaired. No ETA on WACS repairs yet. transit SAT3 and SAFE (asia) remain operational.
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Was trying very hard to work out earlier why I'm suddenly getting like +50-70ms to the UK, in hindsight the forums should be the first stop in the trouble shooting process lol
 
Latest Updates on international outages: WACS and SAT3 are confirmed to be dead in the water (sorry, it’s been a long day). This directly affects all our transit providers. This leaves EASSy and SAFE picking up the majority of the load. However SAFE will not provide a quicker route to the EU and at the moment we only use this for Asia routes. While EASSy initially confirmed to Transit providers that their network was fine, we’ve picked up sub optimal performance there. EASSy are aware of this and a fix is in the works - only expected to be implemented by tomorrow afternoon. Judging by the lack of clarity around the WACS and SAT3 outages, we’re anticipating word of a major break here which will take a while to repair.. We’ll continue to monitor the situation and provide feedback. We’re also working with our transit providers to ensure that performance is restored as best as the increased latency allows- this will require tweaking from all sides.
 
Still down on my end. Wonder if it's a fibre break or what the issue could be.
 
It looks like the fibre is back on. It's not fully what it was before (apparently some slowness) but maybe that is due to those outageson WACS and SAT3.
 
This is really painful lol, things are so damn slow, I feel like I'm back on ADSL...
 
Hello :) officially a websquad customer now, after some suggestions here.

Quick question. I play rust.. a lot, and the one server i usually play on ( eu hosted) had a ping of around 170 on vodacom fiber, but on websquad , its over 300ms, and wont connect.

Would this somehow be related to this cable broken story?
 
ijacobs3 said:
Hello :) officially a websquad customer now, after some suggestions here.

Quick question. I play rust.. a lot, and the one server i usually play on ( eu hosted) had a ping of around 170 on vodacom fiber, but on websquad , its over 300ms, and wont connect.

Would this somehow be related to this cable broken story?
Click to expand...

If it’s EU hosted, then definitely related.

I’d wait till all this blows over and the cables are back up and then make a judgement. International latency on web squad is some of the best I’ve ever seen (although I don’t game)
 
ijacobs3 said:
Hello :) officially a websquad customer now, after some suggestions here.

Quick question. I play rust.. a lot, and the one server i usually play on ( eu hosted) had a ping of around 170 on vodacom fiber, but on websquad , its over 300ms, and wont connect.

Would this somehow be related to this cable broken story?
Click to expand...
EU is normally about 155 to 180ms from JHB if that helps
 
Some providers are just about unuseable,im pretty happy to have usable
 
Cowboy619 said:
Hi @websquadza

Could we please check out the following packet loss in Call of Duty Modern Warfare PS4
Vuma Trenched
View attachment 770262View attachment 770264
Click to expand...

No packet loss there. Just a destination server not responding to ICMP in both tests?

Top image shows 3 intermediate hops that also didn’t respond. But this isn’t commutative (ie loss doesn’t show on each following hop).

Remember an MTR is your PC pinging each individual hop for a response. Some routers don’t always respond.
 
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