Web Squad ISP

[websquadza]

Can I trade in the two free months for free installation?

Unfortunately not, this promo is exclusively for two free billing cycles on new orders.

 

[Soul Assassin]

Unfortunately not, this promo is exclusively for two free billing cycles on new orders.

It's basically the same thing anyway right, definitely think the time for me to get fibre is now.

 

[websquadza]

"1Gbps customers will not receive a speed upgrade, as this is the maximum line speed. "

Dangit.. was wondering if we were gonna get 10 gig

PS. Yes I know the infrastructure probably can't cope.

Can only live in hope! Keen to see how the exchanges increase in volume with these upgrades!

 

[websquadza]

It's basically the same thing anyway right, definitely think the time for me to get fibre is now.

That's it. If you take anything above 50 Mbps, you win.

 

[Soul Assassin]

That's it. If you take anything above 50 Mbps, you win.

Just to confirm if I signup now I won't be billed my first two months, even if they only install next month or even the month after, as long as I order now it will be the first 2 months free?

 

[JustinB]

@websquadza what happens to 1gbps with this upgrade? I got effed in the a with Vox when vumatel "aligned packages and prices"

Will 200/20 be increased to 1000/100? or is it 1000/20? what happens to 200/200?

Will 1gbps drop from R1499 to R1449?

 

[websquadza]

Just to confirm if I signup now I won't be billed my first two months, even if they only install next month or even the month after, as long as I order now it will be the first 2 months free?

Correct, well mostly. As long as the order is placed and activated before 30 April 2020, you will get 2 billing periods for free.

 

[websquadza]

@websquadza what happens to 1gbps with this upgrade? I got effed in the a with Vox when vumatel "aligned packages and prices"

Will 200/20 be increased to 1000/100? or is it 1000/20? what happens to 200/200?

Will 1gbps drop from R1499 to R1449?

So this upgrade is temporary (April and May), and is being implemented by Vumatel. We're waiting for exact clarification, but from what we understand (this will be confirmed in an email to all existing clients):
10/2 > 20/2
10/10 > 20/20
...
200/20 & 200/200 > 1000/100 (no new packages will be created).

Billing on your service won't change and we will continue to bill you for the service you signed up for originally during these two months. Your line will just be upgraded free of charge for this period.

There won't be any price drops/adjustments, remember the 1000/100 @ R1499 is already a promo price from Vumatel & Web sQuad, so there will be no upgrades for existing 1000/100 clients..

 

[abudabi]

OK.. real issue. For the last few days youtube takes probably 10 seconds before it starts.... and then it starts on the lowest quality setting. Putting it manually on the highest setting works and it never skips/buffers.

Just me?

Vume trenched just up the road from you guys.

@websquadza

Dont want my question to be lost amongst the free upgrade frenzy

 

[websquadza]

@websquadza

Dont want my question to be lost amongst the free upgrade frenzy

Apologies, I started replying on this one and changed tabs... We saw a similar issue with Google's peering in Jan. I can't replicate it from the Office, but I remember it affecting various subnets differently. Will investigate it and get back to you asap.

 

[JustinB]

So this upgrade is temporary (April and May), and is being implemented by Vumatel. We're waiting for exact clarification, but from what we understand (this will be confirmed in an email to all existing clients):
10/2 > 20/2
10/10 > 20/20
...
200/20 & 200/200 > 1000/100 (no new packages will be created).

Billing on your service won't change and we will continue to bill you for the service you signed up for originally during these two months. Your line will just be upgraded free of charge for this period.

There won't be any price drops/adjustments, remember the 1000/100 @ R1499 is already a promo price from Vumatel & Web sQuad, so there will be no upgrades for existing 1000/100 clients..

riiiight. i didn't read it as the speed upgrade is temporary, rather that it'd take place over the 2 months (and then perpetuate).

Your response clarifies this. Thanks.

 

[JustinB]

Apologies, I started replying on this one and changed tabs... We saw a similar issue with Google's peering in Jan. I can't replicate it from the Office, but I remember it affecting various subnets differently. Will investigate it and get back to you asap.

Might be related. Google Play Music is taking forever....

 

[websquadza]

Might be related. Google Play Music is taking forever....

@websquadza

Dont want my question to be lost amongst the free upgrade frenzy

For now we've spun down the peering session that gave us headaches in Jan, can you please check and update. We'll continue troubleshooting from our end.

 

[abudabi]

Apologies, I started replying on this one and changed tabs... We saw a similar issue with Google's peering in Jan. I can't replicate it from the Office, but I remember it affecting various subnets differently. Will investigate it and get back to you asap.

Cool.. trace if you need it.

C:\>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [172.217.170.78]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms router.lan [192.168.88.1]
2 5 ms 7 ms 3 ms as-vuma.jb-is-bry-01.za.ws.net.za [160.119.239.129]
3 21 ms 6 ms 9 ms core.vuma-l3.jb1.za.ws.net.za [160.119.224.97]
4 4 ms 4 ms 4 ms core.as-xe-02.jb1.za.ws.net.za [160.119.224.89]
5 5 ms 5 ms 3 ms core.cr-xe-01.jb1.za.ws.net.za [160.119.224.29]
6 5 ms 4 ms 8 ms core.pe-xe-ix01.jb1.za.ws.net.za [160.119.224.17]
7 4 ms 5 ms 7 ms google.ixp.joburg [196.60.8.166]
8 5 ms 5 ms 5 ms 74.125.245.193
9 5 ms 5 ms 5 ms 216.239.40.199
10 6 ms 8 ms 4 ms jnb02s04-in-f14.1e100.net [172.217.170.78]

Trace complete.

 

[abudabi]

For now we've spun down the peering session that gave us headaches in Jan, can you please check and update. We'll continue troubleshooting from our end.

Sorry.. had to rescue some braaiwood from my pile before the rain came.

Works like a bomb now. About 2 seconds load time and straight to 1080p.

Thanks champ!!!!

 

[Loppas]

Unrelated to vuma, but is there anything in the works for 100 & 200mb openserve packages?

 

[PsyWulf]

Will ask an SDM to call you.



That's right, so for the price of 100 Mbps, you'll get 200 Mbps at no additional cost. (if you're on a 100/10, you get 200/20, and 100/100 > 200/200). This will only run for 2 months (April and May).

Ta

 

[Meester]

ANybody else having pull/clone troubles with github.com? It's been.... excrutiation slow, had to switch to Vanilla to get stuff pulled.

                               My traceroute  [v0.93]
BumbleBee.local (10.1.1.9)                                 2020-03-23T22:32:45+0200
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                           Packets               Pings
 Host                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 10.1.1.1                              2.7%  1533    2.2   2.8   0.9 711.1  25.7
 2. as-vuma.cp-gwf-4-01.za.ws.net.za      3.1%  1533   26.7   6.7   2.9 665.3  24.6
 3. 160.119.233.130                       2.8%  1533    3.6   7.5   2.9 613.5  25.9
 4. core.as-01.cp1.za.ws.net.za           4.2%  1533    2.8   4.0   1.7 559.6  22.3
 5. core.cr-01.cp1.za.ws.net.za           3.7%  1532    2.0   3.8   1.7 508.5  19.5
 6. core.pe-xe-ip01.cp1.za.ws.net.za      3.1%  1532    2.2   4.8   1.8 1530.  43.0
 7. 165-69-148-197.as37497.za.net         2.7%  1532    4.1   5.0   1.9 1481.  41.3
 8. 162-68-148-197.as37497.za.net         2.5%  1532   35.2   6.6   2.0 1430.  53.1
 9. 54-71-148-197.as37497.za.net          2.2%  1532  143.0 146.3 142.0 1531.  51.5
10. 213.130.47.125                        3.3%  1532  143.5 148.0 142.8 1479.  51.2
11. ae-2.r25.londen12.uk.bb.gin.ntt.net   3.6%  1532  143.2 148.9 142.6 1431.  49.5
12. ae-1.r24.londen12.uk.bb.gin.ntt.net   2.6%  1532  144.6 148.6 142.7 1379.  47.7
13. ae-7.r20.nwrknj03.us.bb.gin.ntt.net  47.5%  1532  214.4 219.8 210.1 2532.  93.5
14. ae-0.r21.nwrknj03.us.bb.gin.ntt.net  66.6%  1532  211.0 214.2 210.2 366.6  10.9
15. ae-3.r22.asbnva02.us.bb.gin.ntt.net  24.7%  1532  217.4 219.9 215.0 1219.  33.8
16. ae-1.r05.asbnva02.us.bb.gin.ntt.net   4.6%  1532  216.8 219.2 214.9 1234.  39.1
17. ce-0-9-0-2.r05.asbnva02.us.ce.gin.nt  3.4%  1532  217.1 220.3 215.9 1186.  36.7
18. (waiting for reply)
19. (waiting for reply)
20. (waiting for reply)
21. lb-140-82-113-3-iad.github.com        4.3%  1532  219.0 223.1 218.9 980.3  31.0

 

[websquadza]

ANybody else having pull/clone troubles with github.com? It's been.... excrutiation slow, had to switch to Vanilla to get stuff pulled.

                               My traceroute  [v0.93]
BumbleBee.local (10.1.1.9)                                 2020-03-23T22:32:45+0200
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                           Packets               Pings
Host                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
1. 10.1.1.1                              2.7%  1533    2.2   2.8   0.9 711.1  25.7
2. as-vuma.cp-gwf-4-01.za.ws.net.za      3.1%  1533   26.7   6.7   2.9 665.3  24.6
3. 160.119.233.130                       2.8%  1533    3.6   7.5   2.9 613.5  25.9
4. core.as-01.cp1.za.ws.net.za           4.2%  1533    2.8   4.0   1.7 559.6  22.3
5. core.cr-01.cp1.za.ws.net.za           3.7%  1532    2.0   3.8   1.7 508.5  19.5
6. core.pe-xe-ip01.cp1.za.ws.net.za      3.1%  1532    2.2   4.8   1.8 1530.  43.0
7. 165-69-148-197.as37497.za.net         2.7%  1532    4.1   5.0   1.9 1481.  41.3
8. 162-68-148-197.as37497.za.net         2.5%  1532   35.2   6.6   2.0 1430.  53.1
9. 54-71-148-197.as37497.za.net          2.2%  1532  143.0 146.3 142.0 1531.  51.5
10. 213.130.47.125                        3.3%  1532  143.5 148.0 142.8 1479.  51.2
11. ae-2.r25.londen12.uk.bb.gin.ntt.net   3.6%  1532  143.2 148.9 142.6 1431.  49.5
12. ae-1.r24.londen12.uk.bb.gin.ntt.net   2.6%  1532  144.6 148.6 142.7 1379.  47.7
13. ae-7.r20.nwrknj03.us.bb.gin.ntt.net  47.5%  1532  214.4 219.8 210.1 2532.  93.5
14. ae-0.r21.nwrknj03.us.bb.gin.ntt.net  66.6%  1532  211.0 214.2 210.2 366.6  10.9
15. ae-3.r22.asbnva02.us.bb.gin.ntt.net  24.7%  1532  217.4 219.9 215.0 1219.  33.8
16. ae-1.r05.asbnva02.us.bb.gin.ntt.net   4.6%  1532  216.8 219.2 214.9 1234.  39.1
17. ce-0-9-0-2.r05.asbnva02.us.ce.gin.nt  3.4%  1532  217.1 220.3 215.9 1186.  36.7
18. (waiting for reply)
19. (waiting for reply)
20. (waiting for reply)
21. lb-140-82-113-3-iad.github.com        4.3%  1532  219.0 223.1 218.9 980.3  31.0

Struggling with a git pull myself right now. Looking into this. Forward route seems good. Reverse route is identical if I test from NTT Ashurn (hop 17). No congestion along this route from what I can see. But picking up on losses on the last hop particularly. So could be an issue that end?

 

[Meester]

Struggling with a git pull myself right now. Looking into this. Forward route seems good. Reverse route is identical if I test from NTT Ashurn (hop 17). No congestion along this route from what I can see. But picking up on losses on the last hop particularly. So could be an issue that end?

Well, Vanilla doesn't seem to have the problems it seems:

root@slacky:~/# mtr -wbc 120 github.com
Start: 2020-03-23T20:45:08+0000
HOST: slacky                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 197.155.17.193                                 0.0%   120    2.3   4.4   2.2  43.9   6.0
  2.|-- 197.155.16.2                                   0.0%   120    2.4   3.5   2.3  29.5   3.9
  3.|-- 197.155.16.41                                  0.0%   120    1.4   1.1   0.9   3.2   0.2
  4.|-- cpt10G-teraco-core.gig.za.net (197.155.1.71)   0.0%   120    1.2   1.6   1.1  39.0   3.5
  5.|-- 197.155.1.101                                  0.0%   120    1.6   4.7   1.4 150.3  18.8
  6.|-- 105.233.31.25                                  0.0%   120    1.5   2.8   1.3  75.5   8.1
  7.|-- 105.233.31.45                                  0.0%   120  141.6 143.4 141.4 272.2  12.5
  8.|-- v115.core1.lon3.he.net (184.104.200.77)        0.0%   120  141.8 145.1 141.7 246.4  13.9
  9.|-- 100ge0-52.core1.ams2.he.net (184.104.193.194)  0.0%   120  147.4 149.3 146.8 203.5   8.0
 10.|-- 100ge2-1.core1.ams1.he.net (184.104.192.129)   0.0%   120  148.1 149.2 147.8 178.6   4.4
 11.|-- ???                                           100.0   120    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                                           100.0   120    0.0   0.0   0.0   0.0   0.0
 13.|-- lb-140-82-118-4-ams.github.com (140.82.118.4)  0.0%   120  155.0 156.9 154.9 263.5  12.8
root@slacky:~/#