Seems to be originating on the handoff from AEX (3rd hop). Running some tests from other sites to see if it’s across the board.
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Web Squad ISP
- Thread starter Gazed416
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Please raise a ticket. Definitely line related. I’ll get the guys to push to Vumatel.
Diesal
Expert Member
Also getting some packet loss in Apex Legends, but it affects my friends on different ISPs too.
GoneWithTheWindows
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JustAnotherSouthAfrican
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GoneWithTheWindows
Honorary Master
Thanks looks to be vuma - will log.
JustAnotherSouthAfrican
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Will add that I am on Vuma Trenched, in CPT though
GoneWithTheWindows
Honorary Master
Yea vuma aerial in JHB. Looks to be them from the trace.
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GoneWithTheWindows
Honorary Master
Evening all. We’ve escalated to Vuma NOC and AEX. Seeing a large number of complaints and tickets, particularly from the west rand in JHB. Please open a ticket if you have not yet and send an MTR. We are funnelling this to AEX who provide all backhaul in the area.
Looks like this cleared shortly after 11pm last night. Was a bit more wide spread than the West Rand. Please let us know if you are still experiencing issues?
Gimli_
Expert Member
@websquadza any Idea yet why this is happening?No problems with anything google related (mail, search, youtube) as an example.
In fast.com I usually saw my ipv6 ip address in the details but now I see my ipv4 address. Also:
Seems that the web page loads from their ipv6 but all the other services that send data as part of the test does so on ipv4
fast.com 2600:1416:1000:193::24fe api.fast.com 176.34.135.224 ichnaea-web.netflix.com 52.51.207.105 ipv4-c002-fra002-dev-ix.1.oca.nflxvideo.net 45.57.74.168 ipv4-c003-fra002-dev-ix.1.oca.nflxvideo.net 45.57.75.167 ipv4-c003-hre001-liquidtel-isp.1.oca.nflxvideo.net 41.174.127.253 ipv4-c018-jnb001-ix.1.oca.nflxvideo.net 45.57.5.138 ipv4-c019-jnb001-ix.1.oca.nflxvideo.net 45.57.4.139
regards
I’ll lab this up and check for you
Was getting 100MB/s from steam and uplay early this morning, and downloading another game now and its limping along again, so no not fixed.
Edit:
It's really not stable, it spikes from 3 to 100 to 20 back to 100. And it's not disk throttling (going onto a m.2, and its usage is only at 8%)
Nope. Network stats all look good. Could be FNO related?
Unless you're seeing packet loss on the line, it's definitely fixed. Nothing changing or varying on our side. Everything looks good and usage graphs are pretty flat. Spikey download performance is usually a sign of TCP buffer issues (the high speed spikes and drops thereafter). Check your TCP window scaling options to try improve this. Have you tried another game as well? Could be the way these files are chunked and processed.
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Also able to reach fast.com via IPv6, but tests happening in IPv4. Investigating a little further
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