Web Squad ISP

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I would just like to say thank you to Websquad support for their excellent customer service. I had a really strange issue where my router just fell over and would not connect, no matter what was done and they went above and beyond to make sure I got back on line and once the router very oddly and strangely came back to life, they left the ticket open again for a day and a half to make sure it did not happen again.
Thank you very much, the service was excellent, very impressive!
 
tracee said:
I would just like to say thank you to Websquad support for their excellent customer service. I had a really strange issue where my router just fell over and would not connect, no matter what was done and they went above and beyond to make sure I got back on line and once the router very oddly and strangely came back to life, they left the ticket open again for a day and a half to make sure it did not happen again.
Thank you very much, the service was excellent, very impressive!
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Thank you for the kind words, we appreciate it! I'll share with the team!
 
Just wanted to leave a note to say a BIG thank you Web Squad for outstanding service. I was moving to a temporary address and wanted to retain my fibre with them for my next move. They went out of their way to ensure they made a temporary plan for me - beyond the call of duty. This is the main reason I will stay with Web Squad because their customer service is better than any other ISP in the game.
 
Zodiak said:
Just wanted to leave a note to say a BIG thank you Web Squad for outstanding service. I was moving to a temporary address and wanted to retain my fibre with them for my next move. They went out of their way to ensure they made a temporary plan for me - beyond the call of duty. This is the main reason I will stay with Web Squad because their customer service is better than any other ISP in the game.
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Thanks for the feedback, we really appreciate it! Hope the move has gone smoothly!
 
websquadza said:
Morning - not seeing any notices for North Riding- but I suspect this may be related to last weekend's outage. How's the connection this morning?
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This morning, so far so good, in total had 3 outages last night for about 15 mins each
 
Is there an issue with WebSquad routing at the moment? Am having trouble connecting to a lot of sites including anything on CloudFlare such as mybroadband. If I enable a VPN (through core.pe-xe-ip01.cp1.za.ws.net.za (160.119.232.19)) it's ok.

traceroute to mybroadband.co.za (104.22.46.73), 64 hops max, 52 byte packets

1 router (192.168.88.1) 0.679 ms 0.225 ms 0.210 ms
2 core.as-01.cp1.za.ws.net.za (160.119.238.1) 2.167 ms 1.887 ms 1.952 ms
3 100.99.197.61 (100.99.197.61) 2.212 ms 2.049 ms 1.966 ms
4 core.pe-xe-ix01.cp1.za.ws.net.za (160.119.232.20) 2.593 ms 2.681 ms 2.218 ms
5 cloudflare.ixp.capetown (196.60.70.198) 3.025 ms 3.224 ms 3.083 ms
6 104.22.46.73 (104.22.46.73) 2.190 ms 2.062 ms 2.472 ms
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km2 said:
Is there an issue with WebSquad routing at the moment? Am having trouble connecting to a lot of sites including anything on CloudFlare such as mybroadband. If I enable a VPN (through core.pe-xe-ip01.cp1.za.ws.net.za (160.119.232.19)) it's ok.
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Nothing that we're aware of; we're able to access cloudflare sites etc from CPT at present. Traceroute also looks good. Sounds more like an MTU issue - connecting to VPN auto adjusts MSS and gets around FNO MTU mishaps. Area and FNO? And router in use?
 
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