WebAfrica Capped ADSL

Thor187 said:
:P I must say ever since I got this 40Mbps I get shafted without knowing because even if my line runs on less than 50% performance I still won't notice a thing.
Click to expand...

The Benefits of having a 40mbps, I'm considering getting a 2nd and bonding the two, 80mbps down, 6mbps up :p
 
Thor187 said:
Actively looking into it, couldn't find a way yet.
Click to expand...

Would have to be through Mikrotik or Pfsense, Pfsense would probably let you bond the two better than Mikrotik will. But i'm a Mikrotik junkie, so trying to find a way to do it on mikrotik.

I wouldn't mind 80mbps though, closest to fibre I can get :D

Well, Until I pIss off outta here and get google fibre...
 
When you get it working let me know I want it as well do I just call telkom and tell them I want another line please
 
Thor187 said:
When you get it working let me know I want it as well do I just call telkom and tell them I want another line please
Click to expand...

yup, gonna probably work on it over the next month and try and i'll let you know.
 
Because 123net ain't interested in WC so this will be my only hope for better upload speed
 
Thor187 said:
When you get it working let me know I want it as well do I just call telkom and tell them I want another line please
Click to expand...

Just order the second line, second modem and a cheap PC with 2 NICs and I'll help you through it. Been running 2xDSL lines on a load balancer for a while.
 
wingnut771 said:
IMO, I highly doubt that a 40mb capable line will suffer from exchange congestion, therefore, my advise to you is to blame your ISP, don't give them anymore money, esp the exorbitant amount you're paying and rather downgrade, and try someone else, for eg: Vox 100GB rollover special :)
Click to expand...

I signed up for the VOX special. Added it to mikrotik router and I'm now streaming the Supersport via that PPPOE. Streaming much better and streaming on HD just fine.

A Downgrade may just be on the cards. Thanks for the headsup.
 
Your billing department is by far the worst I have encountered.

Been waiting for a ticket response now for due to double billing issue and still no response yet?

Can you please assist.
 
foxxRSA said:
Your billing department is by far the worst I have encountered.

Been waiting for a ticket response now for due to double billing issue and still no response yet?

Can you please assist.
Click to expand...

I am surprised and sad to hear that they did not pull up their socks. I feel your pain. They are fast asleep.

My story:

I upgraded my 5+20 GB capped account to the 40+160GB account for January because I had some downloading to do. I forgot to downgrade by the due date Jan, (20th of the month) so was stuck for Feb on 40+160GB account, but I did downgrade before end Jan for 5+20 GB account. I was billed March again for the 40+160GB account.

I queried it and told them I downgraded through the CP, just how I upgraded. They told me: "Fine, your account will be downgraded from 1 April." I told them no chance. I downgraded before 1 Feb and the CP showed 1 March is the new billing of R39 for the 5+20 GB account. I provided proof of the downgrade and they gave me a credit for the difference; but each month they had it wrong with the credit.

In the end I had to send multiple emails every month after receiving the invoice so that they could fix their billing errors where they forgot to credit my account.

I was assured that it was taken up with the Billing department that this will not happen in the future again.

Just keep them on their toes and insist on a credit.
 
snail112 said:
I am surprised and sad to hear that they did not pull up their socks. I feel your pain. They are fast asleep.

.....

Just keep them on their toes and insist on a credit.
Click to expand...

But why should a customer have to do this? WA messes up and the customer has to spend ages resolving things (as it seems you did)

What I can't understand is how WA billing department just is so poor even after years and years of complaints. Surely by now they should have resolved this. Is management blind to the issues? Maybe they don't want to pay better salaries to hire better staff etc etc.

Very sad
 
foxxRSA said:
Your billing department is by far the worst I have encountered.

Been waiting for a ticket response now for due to double billing issue and still no response yet?

Can you please assist.
Click to expand...

Hi foxxRSA,

Please PM me your account details so I can get our Billing guys to attend a.s.ap. Sorry for the terrible service you've received from our guys :(
 
snail112 said:
I am surprised and sad to hear that they did not pull up their socks. I feel your pain. They are fast asleep.

My story:

I upgraded my 5+20 GB capped account to the 40+160GB account for January because I had some downloading to do. I forgot to downgrade by the due date Jan, (20th of the month) so was stuck for Feb on 40+160GB account, but I did downgrade before end Jan for 5+20 GB account. I was billed March again for the 40+160GB account.

I queried it and told them I downgraded through the CP, just how I upgraded. They told me: "Fine, your account will be downgraded from 1 April." I told them no chance. I downgraded before 1 Feb and the CP showed 1 March is the new billing of R39 for the 5+20 GB account. I provided proof of the downgrade and they gave me a credit for the difference; but each month they had it wrong with the credit.

In the end I had to send multiple emails every month after receiving the invoice so that they could fix their billing errors where they forgot to credit my account.

I was assured that it was taken up with the Billing department that this will not happen in the future again.

Just keep them on their toes and insist on a credit.
Click to expand...

Hi,

That's certainly isn't ever the experience we want you to have, snail112 :( Is this issue resolved or can I take a look at it for you, please PM me.
 
Hunted said:
I signed up for the VOX special. Added it to mikrotik router and I'm now streaming the Supersport via that PPPOE. Streaming much better and streaming on HD just fine.

A Downgrade may just be on the cards. Thanks for the headsup.
Click to expand...

no probs
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X