Praeses
Executive Member
Hi, are we going to get a big surprise for our data-usage when the tracker is functional again? Currently using my cap without being able to monitor it.
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WebAfrica Capped ADSL
- Thread starter minerva
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Hi, are we going to get a big surprise for our data-usage when the tracker is functional again? Currently using my cap without being able to monitor it.
Thanks WAHelper - there seems to be different dates been given as to when working, so would be good to get some clarity.
Surely good customer service would be to let all your capped users know there is a problem and give some feedback on resolution etc. I just think it is poor to leave everyone in the dark and this is one of the reasons why WA reputation just keeps going down
Good question
Bursty-dude
Expert Member
WA could have simply sent out emails to all their customers informing them about the issue instead of waiting for us to moan about it here and then take days to respond anyway..
"Customer service" from.WA is akin to Hlaudi's logical thinking capability - virtually non-existant.
"Customer service" from.WA is akin to Hlaudi's logical thinking capability - virtually non-existant.
Praeses
Executive Member
Anybody else got a semi dead connection atm?
Been like this for weeks.
Praeses
Executive Member
I've been streaming Netflix every evening without issue until it died right now.
Praeses
Executive Member
Restarted router and now it's working again...
biometrics
Honorary Master
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- Aug 7, 2003
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Streaming twit.tv fine. Business capped.
Praeses
Executive Member
Thanks. My connection is going wonky atm. One moment it's fine, the next it struggles. It's even struggling to load these forums.
Hein69
Well-Known Member
Every day past 8Pm my connection goes to sh*t. So much for a capped account.
Praeses
Executive Member
That sounds like exchange congestion to me.
Hein69
Well-Known Member
Sadly not. http://www.speedtest.net/my-result/5471329791
Getting full speed on speedtest, youtube and steam suffers hard at the moment.
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Praeses
Executive Member
That's quite odd. Have you tried a different ISP when you experience this?
Hein69
Well-Known Member
Just gave AH a try. The results are: http://www.speedtest.net/my-result/5471352376
What are your thoughts?
Nope that's WA shaping this is known an proven time and time again the past few months.
Why on earth would anything buffer on a 40Mbps line?
And no there is no issues when I switch to Vox, afrihost and cybersmart
Praeses
Executive Member
Do tracerts with both accounts and see if they look similar? Could be a routing issue on WA's side.
Praeses
Executive Member
Although I agree that buffering on a 40Mbps line is completely unacceptable, I don't know if it's shaping. If there is shaping, I don't feel it on my 4Mbps line (except of course NNTP during business hours).
Hein69
Well-Known Member
Both tracerts came out similar, doubt its a routing issue though. Sometimes during the day and this time of night this starts to happen.
When 12am strikes, everything flies again:twisted:
Praeses
Executive Member
Must be shaping then.
