WebAfrica slow speeds

Roadrunner said:
Same old story, I am afraid:

http://www.speedtest.net/result/1334859569.png
Click to expand...

Thanks Roadrunner :)
Can you drop our ADSL guys a line to see if they can see a problem at all.


Roadrunner said:
Can you just please explain why you ask for the guy's details every time? He either has access through the network or he doesn't? Or, can you guys really tune individual accounts?

Not trying to be sarcastic, really trying to understand the setup. ;)
Click to expand...

No worries, more than happy to explain.
I ask for details as there could possibly be an underlaying issue here. Congested exchange, overloaded DSLAM, outstanding line fault etc etc. If we have the account details, it's also easier to communicate updates (which I add to escalations from the forums to the engineers or Support guys) to the dudes asking the questions on the forum!

We can "tweak" individual accounts, however in a situation like this it won't help a thing. It seems like there is problem which needs to be trended, isolated and fixed. It allows our Networking guys a much tighter sphere to look at, instead of troubleshooting a million points on the network :)
Hope that clears things up a bit?
 
I have been with Webafrica since the DSL complete specials came out. I have noticed that since the RedAfrica and now with the new Off-Peak data accounts that it is impossible to get the speeds I got at the beginning twhen i signed up. I started playing Guild Wars again, normally I would have pings in the 300 nowadays if I get 400 ping I will be lucky. Last night I could not browse YouTube without my videos buffering. I am on a 10 mb line and this has never happened before. WA network is really deteriorating quickly, if it is going to stay like this then I have no other option to move to a diffrent ISP. I don't want to this though as I was always happy with my internet.

I did a speedtest last night (will post later) which looked good but latency wise everything is going backwards.
 
I've been having bad speeds as well, but I thought it was my adsl and not the account. Will test now...
 
can we get the pro upgrade thing on our redafrica accounts? i've been trying to activate it but i dont see the option anywhere on the portal?
 
Deep78 said:
can we get the pro upgrade thing on our redafrica accounts? i've been trying to activate it but i dont see the option anywhere on the portal?
Click to expand...

Unfortunately Pro can't be activated on the Red Africa accounts as these are special accounts :(

For everyone else, I'm having things looked into from our end.
Is everyone on Red Africa accounts or you guys using accounts across our Product Range?
 
Splice said:
I have been with Webafrica since the DSL complete specials came out. I have noticed that since the RedAfrica and now with the new Off-Peak data accounts that it is impossible to get the speeds I got at the beginning twhen i signed up. I started playing Guild Wars again, normally I would have pings in the 300 nowadays if I get 400 ping I will be lucky. Last night I could not browse YouTube without my videos buffering. I am on a 10 mb line and this has never happened before. WA network is really deteriorating quickly, if it is going to stay like this then I have no other option to move to a diffrent ISP. I don't want to this though as I was always happy with my internet.

I did a speedtest last night (will post later) which looked good but latency wise everything is going backwards.
Click to expand...

+1

Cybersmart is dead as well, so no reliable local ISP for Cape Town....
 
Splice said:
I have been with Webafrica since the DSL complete specials came out. I have noticed that since the RedAfrica and now with the new Off-Peak data accounts that it is impossible to get the speeds I got at the beginning twhen i signed up. I started playing Guild Wars again, normally I would have pings in the 300 nowadays if I get 400 ping I will be lucky. Last night I could not browse YouTube without my videos buffering. I am on a 10 mb line and this has never happened before. WA network is really deteriorating quickly, if it is going to stay like this then I have no other option to move to a diffrent ISP. I don't want to this though as I was always happy with my internet.

I did a speedtest last night (will post later) which looked good but latency wise everything is going backwards.
Click to expand...

I have also experienced the speed degradation.
@WaJeff have the old "Titanium" accounts converted as well ?
 
Hey qDot,

What do you mean by Titanium accounts being "converted" We won't change around priorities, you'll have high priority over most protocols.
 
WAJeff said:
No worries, more than happy to explain.
I ask for details as there could possibly be an underlaying issue here. Congested exchange, overloaded DSLAM, outstanding line fault etc etc. If we have the account details, it's also easier to communicate updates (which I add to escalations from the forums to the engineers or Support guys) to the dudes asking the questions on the forum!

We can "tweak" individual accounts, however in a situation like this it won't help a thing. It seems like there is problem which needs to be trended, isolated and fixed. It allows our Networking guys a much tighter sphere to look at, instead of troubleshooting a million points on the network :)
Hope that clears things up a bit?
Click to expand...

As in the OP, I indicated that this is a trend that I noticed that has been getting worse consistently over a couple of months. I also stated that the backup account with Axxess works perfectly at full speed going through the same exchange, which eliminates the possibility of it being due to an exchange or DSLAM overload.
 
Last edited:
I been having massive ping spikes today... any idea whats causing that... making the game im playing unplayable.
 
I've not noticed any real speed issues this whole year so far. Streaming video/audio and gaming has been great.

Sucks that you guys are having problems, hope it gets sorted out.
 
Morning guys,

Sorry for being a bit quiet lately, I'm the first to admit that I should have been a bit more proactive in getting these issues sorted out.
What was the weekend performance like?

I followed up with our Networking dudes who confirmed that there are no issues on the network.
Saying this though, maybe there is a problem somewhere in the deeper part of the network which will need some more investigating. For the guys who are still having issues, please PM me the following:

  • DSL Username
  • ADSL Line Number. I just need 021 xxx as an example
  • What is slow? Browsing, streaming, gaming, p2p etc

Once I have this info I'll be able to formulate a document quickly which we can maybe spot a trending issue and sort it out from there. Will do my best to reply to all the PM's (I'm hoping they won't flood in ;) )
 
Just tested it again, because browsing is still slow and this was the result:

WebAfrica:


Axxess:


Same time of day, same exchange, same server.
 
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