WebAfrica slow speeds

Morning everyone.

@qDot: Glad things are sorted out on your end! Let me know about cancelling that cancellation ;)

@Fulton: Has anything improved as of this morning?
 
Must say, that this weekend was the first time in quite a while that I could download without being shaped. Thanks for that :)
 
Whats up with the intermittent connection WA? Latency is going up and down up and down, this isn't helping the browsing experience...

Thanks
J

Ping statistics for 196.2.63.110:
Packets: Sent = 159, Received = 159, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 343ms, Average = 62ms

Ping statistics for 74.125.230.146:
Packets: Sent = 155, Received = 155, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 162ms, Maximum = 501ms, Average = 218ms
 
No known issue reported on this side guys.
Have you given our DSL department a shout to see if there is perhaps an isolated issue or congested exchange?
 
Spoke to Faizel you guys had issues between 10 and 12 today, intermittent connectivity, all fixed now.

WAJeff said:
No known issue reported on this side guys.
Have you given our DSL departmet a shout to see if there is perhaps an isolated issue or congested exchange?
Click to expand...
 
Couldn't stream last night. Fine tonight.

If it's a exchange issue, how do I test for that?
 
biometrics said:
Couldn't stream last night. Fine tonight.

If it's a exchange issue, how do I test for that?
Click to expand...

I've asked our DSL guys confirm if anything is wrong :)
We'll run some tests and see what's going wrong and let you know, we'll be in contact shortly.
 
I believe your line is noisy biometrics :(
Ronald will be in contact with you a bit later, looks like he'll be having a look into things for you from here.
 
WAJeff said:
I believe your line is noisy biometrics :(
Ronald will be in contact with you a bit later, looks like he'll be having a look into things for you from here.
Click to expand...

My line is noisy and that's why the modem syncs at 3 Mbps. I can download from your news server at 2.5 Mbps. How do you explain the buffering when streaming slow 400 Kbps streams and note this doesn't happen everyday. It seems to me these redafrica accounts just have very low priority.

Right now I'm watching The Daily Show buffering every few seconds.
 
Last edited:
Don't worry news servers are so slow tonight. Not to mention that webpages are so slow to open!

All this on a business account?
 
biometrics said:
Once again. Can't stream a 100 Kbps audio stream.
Click to expand...

I got some further details from our DSL guys this morning, I hear it's been passed onto yourself too. The reason streaming isn't 100% all the time seems to be related to an over-utilised DSLAM and will need to await a Telkom fix.

@Linoman: Can you please PM me your client code so I can have a look at why your account is performing slowly. I know I've asked for it before, but I've implemented a system to keep track of client codes, so it's the last time I'll ask :)
 
WAJeff said:
I got some further details from our DSL guys this morning, I hear it's been passed onto yourself too. The reason streaming isn't 100% all the time seems to be related to an over-utilised DSLAM and will need to await a Telkom fix.
Click to expand...

Nope, haven't received anything. Is this something you guys report to Telkom or must I do it? Is there some report I can submit to them?
 
biometrics said:
Nope, haven't received anything. Is this something you guys report to Telkom or must I do it? Is there some report I can submit to them?
Click to expand...

From what I've been told, it should be in your voicemail :)
We usually do log faults on your behalf, however in this case unfortunately cannot as your line is not with us - but rather with Telkom.
 
WAJeff said:
From what I've been told, it should be in your voicemail :)
We usually do log faults on your behalf, however in this case unfortunately cannot as your line is not with us - but rather with Telkom.
Click to expand...

No, there is no voice mail.

I still need to give the Telkom rep something when I go to the branch. Can you give me a report?
 
biometrics said:
No, there is no voice mail.

I still need to give the Telkom rep something when I go to the branch. Can you give me a report?
Click to expand...

As mentioned, unfortunately you'll need to log a fault with Telkom themselves. You can mention that your DSLAM is over-utilised and will need to be upgraded.
 
WAJeff said:
As mentioned, unfortunately you'll need to log a fault with Telkom themselves. You can mention that your DSLAM is over-utilised and will need to be upgraded.
Click to expand...

Jeff, I'm afraid your analysis is not correct. I'm trying to stream a twit episode now (http://dts.podtrac.com/redirect.mp4.../twit/twit0307/twit0307_h264b_640x368_256.mp4) and it buffers. Switching to downloading it with a download manager (10 threads) and it's coming over at 2 Mbps.

So a "over-utilised DSLAM" is not the case. Any other ideas?
 
Last edited:
biometrics said:
Jeff, I'm afraid your analysis is not correct. I'm trying to stream a twit episode now (http://dts.podtrac.com/redirect.mp4.../twit/twit0307/twit0307_h264b_640x368_256.mp4) and it buffers. Switching to downloading it with a download manager (10 threads) and it's coming over at 2 Mbps.

So a "over-utilised DSLAM" is not the case. Any other ideas?
Click to expand...

This is the information that was given to us by Telkom. According to their exact report,

"Customer's exchange does go over bandwidth utilization intermittently that might cause congestion.
Advise he can log a fault to Telkom to change his DSLAM port or to be diverted
to a new DSLAM and to retest ."

Perhaps you can have your line moved to us so we can sort things out for you?
Confirmed again, nothing wrong on your account - all the streaming tests that we've run come out 100%.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X