Hi guys,
So Telkom mistakenly disconnected my adsl connection on their side, in May this year. When i tried phoning them "beggin"g them to fix it, they gave me a ETA of 29/10/2010.
After much complaining and literally bombarding their escalation centers email server with the same email and getting no response, i gave up and decided to wait until the 29th before bombarding them again.
Tonight, I switched on my router from my pc (as its connected to my downstairs PS3 and i wanted to watch some series or movies) I realised my router's sync light IS actually synced. I thought something was wrong and restarted the router, and it synced again.
I then called a friend to get he's internet connection details, as Ive cancelled all my prepaid and other connections because of telkom's fault; after typing in he's details and pressing the connect button, it connected!
It's only syncing at 512kbps, and I did have 4mbps- which telkom now says was never possible. Although they can see on their system that i had the 4mbps option for over a year and a half.
Why would telkom switch my dsl connection on again without notifying me about it? Is this a error or what? who can i phone to find out whats going on and to give me my connection username details again and bump me back up to 4mbps?
I'm stumped! :wtf:
thanks guys.
So Telkom mistakenly disconnected my adsl connection on their side, in May this year. When i tried phoning them "beggin"g them to fix it, they gave me a ETA of 29/10/2010.
After much complaining and literally bombarding their escalation centers email server with the same email and getting no response, i gave up and decided to wait until the 29th before bombarding them again.
Tonight, I switched on my router from my pc (as its connected to my downstairs PS3 and i wanted to watch some series or movies) I realised my router's sync light IS actually synced. I thought something was wrong and restarted the router, and it synced again.
I then called a friend to get he's internet connection details, as Ive cancelled all my prepaid and other connections because of telkom's fault; after typing in he's details and pressing the connect button, it connected!
It's only syncing at 512kbps, and I did have 4mbps- which telkom now says was never possible. Although they can see on their system that i had the 4mbps option for over a year and a half.
Why would telkom switch my dsl connection on again without notifying me about it? Is this a error or what? who can i phone to find out whats going on and to give me my connection username details again and bump me back up to 4mbps?
I'm stumped! :wtf:
thanks guys.
