My Xiaomi cameras arrived yesterday after a waiting period of 2.5 months.
I am not able to use it as it is locked for mainland China use only.
I sent them an email to complain and this is their response : Dear customers,
Thank you for choosing the Fang smart camera.
According to the User Agreement, your Fang smart camera is only available in Mainland China, and our after-sales service and technical support are not available internationally.
If you would like to use your Fang smart camera outside Mainland China, please first reply to this email and let us know that you agree with the terms of service above.
Also, please attach an image of your purchase records with the order number confirming you purchase through the official retail channels and the clear picture of your Fang’s base clearly showing its MAC address printed on the device.
Once verified, you will receive our confirmation email.
I responded by sending them the purchase records, pictures etc and got the following email:
Dear customers,
We appreciate your business. Unfortunately, your device unlock request was not been approved.
However, you still can use your Spot in Mainland China. If you still want to unlock your Spot and use it outside of Mainland China, please follow the Device Unlock Guide resubmit you request.
Please provide the purchase records of MI.com、JD、MI Tmall or others formal official store.
Image of bar code.
Thank you for choosing our products.
So what am I supposed to do now?
