Wynberg (Cape Town) ADSL problems

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GripZA

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--Give a short explanation of the problem

Everyday, without fail, my ping literally increases from 30ms to 500ms+ (going up to 1000ms and being completely unstable) after 6pm, then only drops again around 11pm. This is even worse on weekends. The latency increases up to 800ms after 11am then only drops after 7pm. Those times are basically the only times I use my internet, so it's extremely frustrating. Been like this for over a month. So close to changing ISP's

--Give the first six digits of our phone number

021 761 xxxx

--ADSL line speed

1Mbps

--ISP name and account type

Telkom - uncapped.

--The time of day when you typically see these problems

Mon - Fri from 6pm - 11pm
Weekends from 11am - 7pm
 
Plumstead ADSL problems

Had this issue many months back and it was resolved temporarily. It has been back with a vengeance for the last month.
First Digits of Phone Number: 021 762 xxxx
ADSL line speed: 1MBS
ISP name and account type: MWEB 1MB Uncapped
Times: Due to me only being on from about 7PM, I will list that. 7PM starts off with about 130ms or so and it climbs steadily in to the +1000ms bracket by about 9PM. It calms down around 11PM. This is during the week. Weekends can be bad during the day as well but I am generally working so it is difficult for me to get a read on it but it is more random. During the weekday, if I have a day off, I will always have low latency (12ms on average) to the first hop which points to the DSLAM / Exchange.

Traceroute (9PM)
Tracing route to www.google.co.za [74.125.233.95]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 885 ms 768 ms 722 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 798 ms 785 ms 798 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178]
4 707 ms 725 ms 754 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 820 ms 827 ms 777 ms 197-84-5-225.cpt.mweb.co.za [197.84.5.225]
6 738 ms 736 ms 720 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 758 ms 697 ms 625 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 623 ms 683 ms 695 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 631 ms 575 ms 565 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 637 ms 741 ms 796 ms 64.233.174.57
11 836 ms 744 ms 818 ms jnb01s02-in-f31.1e100.net [74.125.233.95]

Trace complete.

Sync Rate and Attenuation
ADSL Link Downstream Upstream
Link Rate 1024 Kbps 512 Kbps
Line Attenuation 38.0 dB 23.0 dB
Noise Margin 28.3 dB 13.0 dB

I am also connecting to the same exchange:
http://www.broadbandstats.co.za/exchange/WWG+
WYNBERG UMC B40B1 (WWG+) Exchange

Hope this goes a long way to eventually getting it fixed or at least to get a collaboration of people in the same area banding together to prove to Telkom that there is a problem!
 
I'm also connected to the Wynberg exchange but I don't experience those issues and never have (touch wood).
 
Last edited:
--Give a short explanation of the problem

None

--Give the first six digits of our phone number

021 761 xxxx

--ADSL line speed

10Mbps

--ISP name and account type

Telkom - 20GB
MWEB - 1Mbit uncapped
FNB - few GBs

--The time of day when you typically see these problems

Never
 
Joker said:
First confirm which exchange you're connected to:

http://www.broadbandstats.co.za/search/phone/

I'm on WYNBERG UMC B40B1 (WWG+), and haven't experienced any problems.
Click to expand...

Same here. Both me and family connected to Wynberg and don't have any problems whatsoever. Full line speed and good pings at all times over various ISP accounts. I don't think there's an exchange problem, but OP is with Telkom Internet and I've got loads of clients with them suffering similar. I think its a case ot TI being overloaded here... Same client who suffered 500ms local pings and REALLY slow internet changed over to Afrihost capped and flying now. Afrihost offer a free 1GB accounbt. Get one and test with it, you'll soon know if its exchange or ISP.

--Give the first six digits of our phone number

021 762 xxxx
WYNBERG UMC B40B1 (WWG+) Exchange

--ADSL line speed

2Mbps

--ISP name and account type

OpenWeb Uncapped + Afrihost 10GB Capped

--The time of day when you typically see these problems

Never
 
Same issue as GripZA:

Everyday, without fail, my ping literally increases from 30ms to 500ms+ (going up to 1000ms and being completely unstable) after 6pm, then only drops again around 11pm. This is even worse on weekends. The latency increases up to 800ms after 11am then only drops after 7pm. Those times are basically the only times I use my internet, so it's extremely frustrating.
Click to expand...

I've even tried MWeb trial account with the same results.

I'm in Plumstead - connected to WYNBERG (WWG+) exchange.

021 761 XXXX

ADSL Line speed - 2Mbps

Telkom Do Broadband Advanced 10GB Capped.

e.g:
http://speedtest.ookla.com/result/2251514849.png


*edit 20-08-2013

TelkomZA said:
Good day

I am sorry to say that there is congestion on the Wyneberg 7 dslam
I have notified the administrators again of a way forward. I await there response

Regards
^GH
Click to expand...

Hopefully this gets resolved soonest
 
Last edited:
--Give a short explanation of the problem
Same as OP. Terrible pings, inconsistent download speeds. Streaming is impossible. Been going on like this for months, but the last few weeks have been the worst.

--Give the first six digits of our phone number

021 797 xxxx

--ADSL line speed

1Mbps

--ISP name and account type

Cybersmart - uncapped.

--The time of day when you typically see these problems
Any time
 
Give a short explanation of the problem
---------------------------------------------
Line dropping. It's has been like this for the past few months.

Had previous issues with the line, a tech was dispatched twice already and it was determined that the fault is "simply the best they can do."

Give the first six digits of our phone number
---------------------------------------------
021 762 xxxx

ADSL line speed
---------------------------------------------
2Mbps

ISP name and account type
---------------------------------------------
MWeb - Uncapped

Time of day
---------------------------------------------
All the time. Unrelenting. Unforgiving.
 
--Give a short explanation of the problem
Problems in plumstead, according to my neighbour who had major issues as well we are about 4.5km from the exchange.
Terrible pings, inconsistent download speeds.
Tried multiple ISP accounts as well.

--Give the first six digits of our phone number
021 761 xxxx

--ADSL line speed
2Mbps

--ISP name and account type
WebAfrica - uncapped.
MWEB - uncapped
FNB Connect - unshaped

--The time of day when you typically see these problems
The problem seems to occur during 6pm - 12pm, the best times to use the internet appear to be the early hours of the morning.

Other Information
Exchange Name Wynberg Umc B40b1
Exchange Code WWG+
ND Code 21
Location Code 462
Interconnect WWG+ directly connected to DPSU

SpeedTest.Net (unshaped account, but ISP doesn't make a difference):
This was done at 7:49pm on 19/09/2013:
Ping: 955 ms
Download: 0.07Mb/s
Upload: 0.09Mb/s
 
Guys I am back out of desperation now. Spoke to my ISP who contacted Telkom who confirmed my problem is due to congestion. The real kicker is that Telkom said the congestion starts as early as 2-4am in the morning and continues all day. Apparently it is the DSLAM I am connected to. But if other people on different DSLAMs in the same exchange aren't having problems, then why are they not looking at changing the DSLAM's that people are connected to in order to balance the load?

I really need advice on what to do. I have practically no internet access, 24/7. Just ran a speed test again and got a download speed of 46kbps!!! I am going to contact PM TelkomZA and see what happens. But surely there is some other route I can take to lodge a formal complaint against Telkom? Any suggestions?

I uploaded two videos on Youtube if anybody is interested in seeing just how bad my situation is:

Speedtest:
http://youtu.be/hEVyOUQdE0o

Trying to use Youtube:
http://youtu.be/f6Zn1IJEZJs

The videos were on a GOOD day!
 
My speed is autrocious. It's been getting worse over the past 2 months.
Last night it was on 0.1Mbs (on a 1Mbs line)
I can't even view webpages as it keeps timing out.
I logged 3 calls to Telkom last week and they keep closing them saying that my line is fine.
*pulling my hair out*
 
Hi I agree, My speed is so bad i dont even want to use the net.
Last night I was getting a 900ms ping, .17Mbps Download and .07 upload on an Internet solutions 1MB line.

This morning I get a 350ms ping, .98 download and .79 upload.

Downstream Upstream

SNR Margin

:26.5 14.0 db

Line Attenuation

:54.5 28.5 db

Data Rate

:1024 512 kbps

Max Rate

:4224 924 kbps

My ISP reckons its the distance from the exchange and my attenuation......I have had this line 4 3 years, nothing has changed, SNR & attenuation are more or less the same, and y would I get my full speeds during non peak hours! Time to change ISP's maybe???

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\K-D-Top>tracert www.google.com

Tracing route to www.google.com [74.125.233.49]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 902 ms 936 ms 1107 ms [removed] .dynamic.isadsl.co.za [Removed]

3 1017 ms 1027 ms 1106 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 1087 ms 1079 ms 1091 ms 196.35.115.128
5 963 ms 1026 ms 1040 ms 168.209.2.12
6 1055 ms 1108 ms 1134 ms 168.209.100.13
7 1171 ms 1218 ms 1143 ms 196.26.0.130
8 848 ms 870 ms 881 ms 74.125.49.66
9 954 ms 1036 ms 1041 ms 64.233.174.21
10 * 955 ms 1004 ms jnb01s01-in-f17.1e100.net [74.125.233.49]

Trace complete.
 
During peak periods (evenings and weekends) ADSL is extremely slow and generally unpleasant to use. During working hours it's fantastic. Note that at about 8am on a working day, pings are about 25ms and uploads/downloads run flat-out. During the evening, I can't even stream low-quality internet radio, let alone video.

Phone number - 021 761 xxxx [WYNBERG (WWG+) exchange]
ADSL line speed - 2 Mbps
ISP name and account type - Telkom Internet SoftCapped 20 GB (I don't/can't exceed the cap, so that's not the problem!)
Typical time of day - Evenings and weekends (Home-user peak times)

>tracert telkom.co.za
Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.7.254
2 1027 ms 1001 ms 883 ms ti-224-172-01.telkomadsl.co.za [105.224.172.1]
3 878 ms 861 ms 814 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 832 ms 852 ms 898 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 991 ms 1056 ms 1074 ms 165.165.214.213
6 819 ms 754 ms 843 ms 196.43.39.162
7 1079 ms * 779 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
8 850 ms 916 ms 981 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
9 981 ms 1069 ms 1043 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]
Trace complete.

Downstream Upstream
SNR Margin (dB): 23.8 14.0
Attenuation (dB): 49.0 23.0
Output Power (dBm): 8.1 7.8
Attainable Rate (Kbps): 9056 968
Rate (Kbps): 2048 512

http://speedtest.ookla.com/result/2414610636.png
Last Result:
Download Speed: 220 kbps (27.5 KB/sec transfer rate)
Upload Speed: 84 kbps (10.5 KB/sec transfer rate)
Latency: 990 ms
Mon 09 Dec 2013 21:26:49

I've noticed that during the congested peak times DNS lookups were sometimes taking up to an average of 3 seconds each. Occasionally lookups got dropped entirely and resulted in "site not found" warnings. The delay added by DNS lookups was slowing things considerably. I manually fudged the settings to different servers for several weeks, and it helped. I am back to automatic now, and in the last week (or so) the DNS delays have not been quite as bad as the past several months. [Edit: Spoke to soon; it's rubbish again! Maybe the neighbours took a week off...]
The automatically assigned settings are - Primary DNS Server: 196.43.34.190, Secondary: 196.43.53.190

I've also tested an Afrihost unshaped account. Their results are not significantly different, but their DNS servers always seemed to cope better in peak hours.

Telkom DSL acknowledged that they are aware of an issue at the exchange and they are "running tests". No estimate for any resolution of the problem.
 
Last edited:
Having issues with my connection for the past week. Connection was fine prior to that. Although I could only sync at 5MB due to my distance from the exchange, my connection was stable (good latency, download speeds, browsing, streaming, etc.). For the past week or so however my connectivity has been inconsistent and intermittent. I'm connected to the WYNBERG UMC B40B1 (WWG+) Exchange.

--Give the first six digits of our phone number

021 762 xxxx

--ADSL line speed

10Mbps, but sync at 5Mbps

--ISP name and account type

Openweb Gold Uncapped 4MB
Telkom Capped

--The time of day when you typically see these problems

Mondays to Friday during the evening (after 7PM, which is generally when I'm home)
Weekends (whenever I'm on, bar the early hours of the morning)
 
--Give a short explanation of the problem

I had ADSL line installed on Monday. Since installation I can't even use the line its so slow. In the morning like 5.30 I am getting about 3Mbps but in the evening its hellish slow not even 0.5Mbps

--Give the first six digits of our phone number

021 761 xxxx

--ADSL line speed

4Mbps

--ISP name and account type

Telkom - uncapped.

Exchange Name Wynberg Umc B40b1
Exchange Code WWG+

--The time of day when you typically see these problems

Mon - Fri from 6pm - 4am
Weekends cant say yet will check this weekend.

I tried the Afrihost 1gb free to see and if its the IPS and similar results.

I am just wondering if this is the kind speed I can be expecting because then I am gonna cancel it.
 
ZeroNeo said:
--Give a short explanation of the problem

I had ADSL line installed on Monday. Since installation I can't even use the line its so slow. In the morning like 5.30 I am getting about 3Mbps but in the evening its hellish slow not even 0.5Mbps

--Give the first six digits of our phone number

021 761 xxxx

--ADSL line speed

4Mbps

--ISP name and account type

Telkom - uncapped.

Exchange Name Wynberg Umc B40b1
Exchange Code WWG+

--The time of day when you typically see these problems

Mon - Fri from 6pm - 4am
Weekends cant say yet will check this weekend.

I tried the Afrihost 1gb free to see and if its the IPS and similar results.

I am just wondering if this is the kind speed I can be expecting because then I am gonna cancel it.
Click to expand...

I am on the same exchange, get the same problems. I've spoken to TelkomZA on these forums and he's told me that the exchange is congested, so we apparently have to wait for Telkom to upgrade the exchange (according to him, they are aware of it and are planning to do so, but he couldn't give me a date).
 
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