Posted on another forum yesterday
Anyone having issues with their consoles randomly switching off or restarting?
I initially thought it was just a problem with the Kodi app when trying to stream 4K movies but it has now started while gaming (only twice).
Yesterday in the middle of my FIFA 21 match it just turned off
Getting rather pissed off now
Xbox Series S
Samsung QLED Q70T TV
Samsung Q800T Sound bar
Latest Firmware installed on both console & TV
Using original ultra high speed HDMI cable that came with the console - plugged into HDMI port 4 (supports 120HZ)
Anyway, contacted Microsoft support who asked me where the console is placed and if it has adequate room for cooling - I confirmed that it does.
The agent then advised that it must be a hardware issue and will log an exchange which will take 10-14 days.
Didn't have my serial number on hand at the time so will have to call back to log the exchange.
I wonder if I will get a refurbished device or new - seeing as they have stock shortages I'm hoping it's new
