Hi there
Given the expertise of the moderators and users of this forum, I am hoping to get guidance/advice going forward on:
1. An up-to-date recommended mid-level phone data package bundle deal or options; and
2. Advice on whether there is any potential redress to the below:
I have noticed some very real problems with my phone charging. Besides rapidly declining performance and battery life over the past few months, what I noticed from Saturday is a problem with the actual device socket connection where the charging cord plus in. My phone will now only charge if there is a combination of force and particular orientation applied to where the cord plugs into the device socket. I realise that this is a device issue because I have checked it with various chargers.
We would like to inform you that the aforementioned Zest T1 Mobile Phone has been submitted to our technicians as the phone battery is not charging. There is a problem with the connection socket of the phone that plugs into the cable for charging. It is a phone socket problem. Also the battery life is extremely poor.
An assessment was done on this device and we can confirm the aforementioned faults. We began with the “auto test” which revealed no faults. We inserted a Cell C SIM card and tested the device in use and no faults were revealed. We inspected the device for evidence of tampering, liquid damage and physical damage and noted extensive physical damage consistent with impact as well as normal wear and tear as well as evidence that the device has been tampered with as the screw heads also show signs of wear and tear. Fault with the charging block can be directly attributed to impact damage. Battery life is poor as the device has internal damage following impact resulting in a short and rapid drainage of the battery.
Based on the evidence, we concluded that this is not a valid claim in terms of the warranty clauses 2.4 & 2.6 of the warranty terms and conditions. Also, due to the evidence tampering.
The External damage to the phone is also not merely aesthetic and external. The shock of the impact can and does cause structural damage to the PCB board which can, in turn, can damage certain components and soldering. Therefore when we receive a device where it is evident that there has been shock damage / tampering, the phone is immediately void of warranty cover as further damage to components and chipset connection can not be perfect and guaranteed thereafter.
Unfortunately due to the cracked screen and the damage it has caused to the phone internally we regret to inform you that your phone is beyond economical repair as we would almost have to rebuild the phone and there would be no guarantee that it would work.
We will be returning this unit to you on Monday
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