Afrihost Fibre Feedback

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clickingbuttons said:
Problem miraculously fixed itself this morning
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Glad to hear it! :) Please keep us posted with feedback and let me know if anything drops again. As Jonathan56 mentioned, a traceroute or MTR will definitely give us a better idea of where the problem could be. :)
 
New application. Openserve was suppose to install middle march. Apparently snooze till 24th of march. What in the world does that mean?
 
desischippers said:
New application. Openserve was suppose to install middle march. Apparently snooze till 24th of march. What in the world does that mean?
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Snooze basically implies that there is a delay in the area going live. Your order will be snoozed until the proposed date given to us by the provider. Let me know if you don't see any action after the 24th. :)
 
Good day. Order Fibre 14 January with Afrihost(Openserve) and still do not have Fibre. Have received numerous promises including interim LTE-A sim with no success. Just the standard response. We have escalated to Openserve. I really think Afrihost would grow if they actually had proper follow up procedures and kept the client updated and there promises. However I have not been unable to see that and very disspointed in the way that client relations is being managed. I would suggest try another ISP.
 
Moolmca said:
Good day. Order Fibre 14 January with Afrihost(Openserve) and still do not have Fibre. Have received numerous promises including interim LTE-A sim with no success. Just the standard response. We have escalated to Openserve. I really think Afrihost would grow if they actually had proper follow up procedures and kept the client updated and there promises. However I have not been unable to see that and very disspointed in the way that client relations is being managed. I would suggest try another ISP.
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Hi Carel. Thanks for reaching out. I'm sorry to hear about your long wait. Usually when there is such a long wait there is another factor at play here. Please feel free to PM me your account info and I'll help clear things up. :)
 
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AfriFella said:
Hi Carel. Thanks for reaching out. I'm sorry to hear about your long wait. Usually when there is such a long wait there is another factor at play here. Please feel free to PM me your account info and I'll help clear things up. :)
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Maybe just edit your post and remove his email from it, since a mod has probably modified his username accordingly
 
AfriFella said:
Replied to your PM. :) We'll help you clear this up.
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2 weeks later and you have still not cleared anything up. :(

Countless calls to support, Vuma and Britelink both tested and confirmed line and equipment is 100% (plus provided this info to you) and your fibre support 'team lead' still fails to understand or accept that the problem is Afrihost-related.

Also sent a PM for what it's worth.
I'm fed-up.
 
Hey guys

I just had fibre installed by Openserve, apparently I need to contact you to activate it?
let me know who I can PM :) would love to have this running for the long weekend
 
Still no progress. 10.5 weeks later. Following up with numerous people in Afrihost that were commited to sort this out. 90% does not even reply. Even after asking numerous times for daily updates. Also no interim solution as requested previously.
 
acp said:
2 weeks later and you have still not cleared anything up. :(

Countless calls to support, Vuma and Britelink both tested and confirmed line and equipment is 100% (plus provided this info to you) and your fibre support 'team lead' still fails to understand or accept that the problem is Afrihost-related.

Also sent a PM for what it's worth.
I'm fed-up.
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I know the team is really doing their best to resolve. Best to keep engaging with us so we can keep putting pressure on the relevant people to get a solution for you :(
 
Calv said:
Hey guys

I just had fibre installed by Openserve, apparently I need to contact you to activate it?
let me know who I can PM :) would love to have this running for the long weekend
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Hey Calv

Sorry I missed this message :(

Did you come right?
 
Moolmca said:
Still no progress. 10.5 weeks later. Following up with numerous people in Afrihost that were commited to sort this out. 90% does not even reply. Even after asking numerous times for daily updates. Also no interim solution as requested previously.
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Have you PM'd one of the of guys? Seems like it could have been AfriFella so I'll ask him to check for updates.
 
Luke7777 said:
This is related to the inability of showing rollover data for capped users, similar to what we had/have on ADSL, and that you have to PM them in order to add it to your monthly cap :( Sadly, it seems that their poor developers are merely overloaded with sooooooo much important work for the past 6-9 months that they are unable to complete this, and are also unable to provide anyone with an ETA. I thought they were just unable to produce the goods, but hey, various Afri*people assured me that they are extremely competent.
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Lack of feedback will not make this go away :(
Btw, PM sent to *Fella to add rollover for this month
 
AfriMan said:
Have you PM'd one of the of guys? Seems like it could have been AfriFella so I'll ask him to check for updates.
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Good day Yes I requested an update from AfriFella however I do not get feedback. I have contacted Afrihost almost daily over the last 2 Weeks and still no progress. Still no commitment from either Afrihost or Openserve / Telkom. Why do you state the following on another post: Best to keep engaging with us so we can keep putting pressure on the relevant people to get a solution for you.

Does that mean that you have no processes in place to actually follow up and get an order completed?

I really do not see any progress or client service.
 
Moolmca said:
Good day Yes I requested an update from AfriFella however I do not get feedback. I have contacted Afrihost almost daily over the last 2 Weeks and still no progress. Still no commitment from either Afrihost or Openserve / Telkom. Why do you state the following on another post: Best to keep engaging with us so we can keep putting pressure on the relevant people to get a solution for you.

Does that mean that you have no processes in place to actually follow up and get an order completed?

I really do not see any progress or client service.
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Let me catch up with AfriFella and make sure that he picks this up with you ASAP :(
 
Why has my bill increased in price? VAT yes, but not the base price. R667 vs R655.
I received no mention of this increase and it was not the agreed upon price as set at the beginning of the contract.
 
Johnatan56 said:
Why has my bill increased in price? VAT yes, but not the base price. R667 vs R655.
I received no mention of this increase and it was not the agreed upon price as set at the beginning of the contract.
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We did announce price increases recently - these were sent by email and also published here on MyBB:

https://mybroadband.co.za/news/adsl/250997-afrihost-price-increases-announced.html

It should be either R10 or R20 per product, depending on the price of the individual product (which is VAT inclusive).
 
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