Afrihost Fibre Feedback

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AfriFella said:
Do you see this reflect on a speedtest before you decide to reboot? Do you see high latency at all during this time?
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Hi, Speedtest shows around 4 - 8MB download. Then reboot, back to 20MB.

However, i may have found "part" of the problem and am testing.

I have a Wi-Fi extender which i set up to use the SSID as the main router (D-Link). What i have found though is that some of my devices have up to four IPs listed under the DHCP client listing. So when i reboot the router, it removes those leases and Internet is back to normal. Moving between "routers" it appears another IP is assigned.

So i have set DHCP lease time to 1440 minutes (instead of default 10000+), set up DHCP reservations for all my devices and changes the extender to have it's own SSID.

So far, far less issues than before (three days later)

So i continue testing...
 
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Bucks_Fizz said:
Hi, Speedtest shows around 4 - 8MB download. Then reboot, back to 20MB.

However, i may have found "part" of the problem and am testing.

I have a Wi-Fi extender which i set up to use the SSID as the main router (D-Link). What i have found though is that some of my devices have up to four IPs listed under the DHCP client listing. So when i reboot the router, it removes those leases and Internet is back to normal. Moving between "routers" it appears another IP is assigned.

So i have set DHCP lease time to 1440 minutes (instead of default 10000+), set up DHCP reservations for all my devices and changes the extender to have it's own SSID.

So far, far less issues than before (three days later)

So i continue testing...
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Wow, it sounds like you;re really narrowing down the problem. :) If there is anything I can do for you or assist you with, please feel free to drop me a PM. Glad to hear things are improving.
 
AfriFella said:
Hi Heinie777. Exciting news about your fibre! :) I'm sorry to hear about your router delay. We have recently experienced a stock shortage which caused a bit of a backlog. I know we have started sending out routers again, so yours will definitely be on its way! :) Feel free to drop me a PM and I'll prioritize it with the team.
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No router received yet :confused:
 
AfriFella said:
That's the nature of it, I suppose. Keep us posted with feedback.
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Well. Since today at 11 I haven't had internet. The day I decided I wanted to use TeamViewer to do stuff from work on the home pc...

Going to try and get through to afrihost now over the phone. I have work that needs the internet.

22 minutes expected wait time. The only calls I make are at this point to afrihost so I don't have a landline. Getting really sick of always waiting on the line.
 
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And I finally get through to afrihost. Chat for a few seconds. She says she is communicating with somebody and lo and behold... Either she put down or the system killed the call. Either way - I don't have internet.
Honest question - considering I had to spend 50 minutes on the phone with afrihost - at what point can I begin to claim back airtime?
 
Mike43110 said:
And I finally get through to afrihost. Chat for a few seconds. She says she is communicating with somebody and lo and behold... Either she put down or the system killed the call. Either way - I don't have internet.
Honest question - considering I had to spend 50 minutes on the phone with afrihost - at what point can I begin to claim back airtime?
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Hi Mike

That's really horrible! We're definitely concerned when we hear our clients are on hold for so long. It's something we constantly monitor and try to improve on. Just remember that you can also SMS "Help" to 32541 and we'll call you back.

Drop me a PM and I'll make sure you get some assistance with your connection.
 
AfriMan said:
Hi Mike

That's really horrible! We're definitely concerned when we hear our clients are on hold for so long. It's something we constantly monitor and try to improve on. Just remember that you can also SMS "Help" to 32541 and we'll call you back.

Drop me a PM and I'll make sure you get some assistance with your connection.
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Just curious, have you ever thought about implementing a VoIP option e.g. integrate Skype or directly via the browser?
 
Johnatan56 said:
Just curious, have you ever thought about implementing a VoIP option e.g. integrate Skype or directly via the browser?
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Like VoiP support? We've talked about doing Messenger and Whatsapp chat, but we got the sense the generally client are not that into it :(
 
AfriMan said:
Like VoiP support? We've talked about doing Messenger and Whatsapp chat, but we got the sense the generally client are not that into it :(
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I think more along the lines of something like Skype which you could call in to was what was intended.

Honestly, calling at 8 am and already I was told to expect 30 minutes. I did send a help message and I got the call at 21:10. 13 hours later.

Going to PM you - though the guy who called this time least mentioned that this time it has been escalated. The callback I got last night (second afrihost person I talked to that day) simply says that they will log a ticket and puts down.
 
AfriFella said:
Wow, it sounds like you;re really narrowing down the problem. :) If there is anything I can do for you or assist you with, please feel free to drop me a PM. Glad to hear things are improving.
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Just to let you know, 5 days later and still no major drops.
Which is the better DNS to configure? Google or Afrihosts own?
 
Hey there,

Please can someone update me on ticket #WIC-849-50044 on behalf of a friend.

Thank you
 
StrontiumDog said:
Just playing catch up here... so there are major issues with the capped product offerings? One cannot easily change line speeds?

Uncapped is unaffected?
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This is related to the inability of showing rollover data for capped users, similar to what we had/have on ADSL, and that you have to PM them in order to add it to your monthly cap :( Sadly, it seems that their poor developers are merely overloaded with sooooooo much important work for the past 6-9 months that they are unable to complete this, and are also unable to provide anyone with an ETA. I thought they were just unable to produce the goods, but hey, various Afri*people assured me that they are extremely competent.

Oh, I almost forgot... it's time for my monthly PM to an Afrihost rep to get my rollover data added
 
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AfriMan said:
Like VoiP support? We've talked about doing Messenger and Whatsapp chat, but we got the sense the generally client are not that into it :(
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To try and avoid airtime costs. It's a lot cheaper to get a data bundle and call via that or use friends/work WiFi/or even Afrihost's connection in case it's a billing query.
E.g. check out dev.skype.com
 
Waylander said:
Hey there,

Please can someone update me on ticket #WIC-849-50044 on behalf of a friend.

Thank you
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Heya. :) I can see our team responded. Do you still require assistance?
 
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Johnatan56 said:
To try and avoid airtime costs. It's a lot cheaper to get a data bundle and call via that or use friends/work WiFi/or even Afrihost's connection in case it's a billing query.
E.g. check out dev.skype.com
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We try offer various support channels to cater for as many people as possible. I've never heard of dev.skype.com. Will definitely check it out. :)
 
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