consumer protection act (cpa)

  1. Luis

    Penalty fees for users who cancel cellphone contracts prematurely

    Penalties to South Africans who want to cancel cellphone contracts early South African mobile network operators impose similar penalty fees on those who cancel their cellphone contracts prematurely. Vodacom, MTN, Telkom, and Cell C are guided by the Consumer Protection Act (CPA) in determining...
    • Luis
    • Thread
    • cell c blackberry prepaid cellphone contracts consumer protection act (cpa) mtn telkom vodacom
    • Replies: 22
    • Forum: Broadband and IT News
  3. Anthro

    WebAfrica LTE - SIM not inserted in time ?

    Helping a friend, apparently you have 48 hours to insert the SIM into the device and switch it on, else it gets de-activated. LOLWUT. They received the SIM on a Thursday and went away for long weekend to visit the folks for a long weekend, came back - no internet Still being charged for it...
    • Anthro
    • Thread
    • consumer protection act (cpa) telkom 4g lte data webafrica billing
    • Replies: 0
    • Forum: Telkom Mobile Data
  4. Hanno Labuschagne

    Grey import warning for sellers

    Grey import warning for sellers South African individuals and small businesses looking to capitalise on the explosion in e-commerce by reselling so-called "grey goods" should be aware that buyers must be given mandatory notices about warranties on such products. South Africans have...
    • Hanno Labuschagne
    • Thread
    • adams & adams amazon consumer protection act (cpa) grey imports melissa morris michalsons attorneys parallel imports shein temu
    • Replies: 15
    • Forum: Broadband and IT News
  5. Hanno Labuschagne

    What online shoppers should know about wrong prices on ecommerce sites

    What online shoppers should know about wrong prices on ecommerce sites Online retailers are allowed to cancel orders for items bought on their platforms at incorrect prices, according to consumer rights specialists and legal experts. In the past few months, MyBroadband has received numerous...
    • Hanno Labuschagne
    • Thread
    • consumer protection act (cpa) ecommerce electronic communications and transactions (ect) act online shopping wendy knowler
    • Replies: 7
    • Forum: Broadband and IT News
  6. Jan

    Ombud issues warning against Reliable Store - "proven... not be reliable"

    Reliable Store is unreliable, warns watchdog The Consumer Goods and Services Ombud (CGSO) has issued a statement warning consumers to avoid doing business with Reliable Store. MyBroadband has also received several complaints from customers claiming that the retailer is taking money from South...
    • Jan
    • Thread
    • consumer goods and services ombudsman (cgso) consumer protection act (cpa) national consumer commission (ncc) reliable store
    • Replies: 7
    • Forum: Broadband and IT News
  7. Jan

    NCC warns against Obelisk Bitcoin mining scam after 4,000 South Africans lose R112 million

    South Africans lose R112 million in Bitcoin mining WhatsApp scam The National Consumer Commission (NCC) has declared Obelisk a multiplication scheme after about 4,000 participants, from eight WhatsApp groups, lost R112 million in an alleged scheme selling bitcoin mining machines. This comes...
    • Jan
    • Thread
    • consumer protection act (cpa) national consumer commission (ncc) obelisk thezi mabuza
    • Replies: 15
    • Forum: Cryptocurrency and Blockchain
  8. shinji

    Order 1 Contract - End up with 2...

    ** UPDATE 20/07/2022 *** Been contacted by Telkom to arrange a collection of the duplicate items. Contract to be voided once collection and state of goods are confirmed. After multiple calls, emails and a visit to a Telkom shop it seems we have a success! (Fingers crossed the billing will be...
    • shinji
    • Thread
    • consumer protection act (cpa) contract duplicate error telkom
    • Replies: 14
    • Forum: Telkom Mobile Data
  9. Jan

    Cell C contract cancellation - what you'll pay

    How much it really costs to cancel your Cell C contract Cell C customers who plan to cancel their contracts prematurely must be aware that the network charges an early penalty fee. Under the Consumer Protection Act (CPA), a mobile network subscriber can cancel a fixed-term contract before the...
    • Jan
    • Thread
    • cell c cellular contract consumer protection act (cpa) contract cancellation
    • Replies: 3
    • Forum: Broadband and IT News
  10. Jan

    Mweb's terms and conditions would take you 2 hours to read

    One South African ISP has T&Cs that take 2 hours to read It will take over 2 hours to read through all the terms and conditions related to buying a broadband service from Mweb. It was one of the findings from a comparison of the length of the terms and conditions from prominent South African...
    • Jan
    • Thread
    • afrihost axxess consumer protection act (cpa) cool ideas home connect mweb rsaweb supersonic telkom vox webafrica
    • Replies: 15
    • Forum: Broadband and IT News
  11. B

    CPA and Fixed Term Contracts

    I have an Alarm and Armed Response contract which expires at the end of the month (31 Jan 2020) as I took out a 24 month contract on the 31st Jan 2018. I requested it for it to be canceled on the 20th Jan 2020 and finally got a response on the 24th Jan 2020 to say that it would be canceled from...
  12. T

    Warranty on Faulty Replacement Phone?

    Hi I received a replacement phone under warranty (phone died at 10 months, had 12 month warranty) but the replacement bombed out after less than 3 months. The store says the replacement phone is not covered at all since we've passed the original 12 months. Is there no warranty on replacement...
  13. L

    How much notice should I give to vacate accomodation on expiration of my lease

    Contract Details This agreement will run for 3 months from 1 May 2016 to 1 August 2016. A 3 months notice period is in place on cancellation of this agreement , giving the landlord two weeks after tenant vacates to pay back deposit, if no damages or losses were incurred. My question: I...
  14. jes

    City of Joburg: billing statement via MMS statement concerns

    City of Joburg: billing statement via MMS statement concerns No e-Statement? Paper bill late? How about MMS?
    • jes
    • Thread
    • city of joburg consumer protection act (cpa) financial intelligence centre act (fica) headline multimedia messaging service (mms) rica
    • Replies: 60
    • Forum: Broadband and IT News
  15. K

    Consumer Protection Act and Contract cancellations

    The Consumer Protection Act states for "Expiry and renewal of fixed term contracts" that the act now allows consumers to cancel any fixed term contract on any date earlier than the agreed expiry date on giving 20 days notice and against payment of a reasonable cancellation penalty. That last...
  16. QuintonB

    POPI to render no-spam list useless

    No-spam list for SA rendered useless? The Protection of Personal Information Bill will render the national opt-opt register for direct marketing moot
    • QuintonB
    • Thread
    • consumer protection act (cpa) direct marketing association of south africa (dmasa) headline lance michalson protection of personal information bill (popi) spam tobias schönwetter trustfabric
    • Replies: 10
    • Forum: Broadband and IT News
  17. jes

    Killing spam in SA: POPI

    Killing spam softly: POPI in South Africa The Protection of Personal Information Bill could effectively make “direct marketing” without permission, or spam, illegal in South Africa
    • jes
    • Thread
    • consumer protection act (cpa) electronic communications and transactions (ect) act headline protection of personal information bill (popi) spam tobias schönwetter
    • Replies: 21
    • Forum: Broadband and IT News
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