4mbps running at 512mbps?

[marine1]

Once again I am asking RPM to intervene.

 

[feo]

WOW these call centre guys don't know the difference between bits and bytes!

Also, I need to be at home when I phone them so that they can test the line with me. *sigh*

I'll give them a call tonight. The 0800 DSL DSL is a 24 hour number apparently so that's good news.

 

[marine1]

Feo I fell your pain. When you call them select option 2. That is for progress reports and it is a lot quicker to be answered.

 

[feo]

Feo I fell your pain. When you call them select option 2. That is for progress reports and it is a lot quicker to be answered.

Yeah thanks man. I'm at work so I just selected the call back option and they called me back on my cellphone, I think it was a reverse charge call so I'm gonna be the one *****ting out the money to pay for the call.

 

[gripen]

has this been fixed yet? can someone please test and let me know - unable to check at the moment

 

[marine1]

Sorry still at work but I seriously doubt it. How can one engineer fix the whole exchange? At least I have his cell number.

 

[feo]

The call centre guy told me that I'm not paying for a 4Mb line, I'm paying for a 1Mb line but Telkom just gives us all 4Mb.

W..T..F

 

[gripen]

well in some cases it's one small change that could have messed things up. The problem is/was not localised to a single exchange..

 

[marine1]

Yeah well I am on 512 and paying for 1 mb so **** you Telkom. Seems we are not getting any help from mybroadband.

 

[gripen]

perhaps re-synch your modem? worth a try, maybe it was fixed in the interim and is still "stuck" on the old configuration...

 

[marine1]

Resync? How?

 

[gripen]

unplug, switch off, switch on, replug (the phone line) - that should do it (give it about 3-5 mins and then reconnect / redial your pppoe or wait for your modem to do it. Then test again.

 

[fxit_man]

unplug, switch off, switch on, replug (the phone line) - that should do it (give it about 3-5 mins and then reconnect / redial your pppoe or wait for your modem to do it. Then test again.

thats how the techie fixed mine today

 

[Azul]

Hope Has Been Brought To You!

Azul the King! Brings you HOPE!

After of course phoning people in higher positions, I have found out atleast something with hope to it.

I was unable to find out EXACTLY what the problem is/was, but it was a badass network problem within Telkom effecting only 4mbit users.

Right now as I type this, they are fixing it with some patch and blah blah blah.

Apparently by tomorrow morning ALL shall be good. If not well I will call again and find out the progress.

But atleast I can hopefully shed some light on some of the guys DESPERATELY like myself, seeking some kind of answers.

Bottom line is, everything should be all good by tomorrow.

COME ON!

 

[placebo]

Fault now fixed believe it or not.Lost my 512 upload but ae least downloading at 3478 kbs/s.Had to reboot after techies called me.

 

[marine1]

Thanks Azul

 

[Slip]

Good news. Just tested it again now. Had to reset my modem, but speeds are back to "normal". Still got 512 upload

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...

Start Time: 16:53:34
End time: 16:53:35
Download Size: 409600 bytes
Time Delta: 1.0244078636169 seconds
Download Speed: 390 KBytes/s
Line Speed: 3120 kbits/s

 

[marine1]

Mine is fixed - thanks Elija from Telkom

 

[fxit_man]

Mine is fixed - thanks Elija from Telkom

lol same techie

 

[marine1]

Well he gave me his cell number and asked me to please call him at any time. Very good service from him and it is fixed.