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From which region are you currently connecting? Could you perhaps send me a PM with your ADSL username so that I can look into this for you.
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Afrihost Business Uncapped Feedback - 2
- Thread starter The_Unbeliever
- Start date
- Status
From which region are you currently connecting? Could you perhaps send me a PM with your ADSL username so that I can look into this for you.
- Joined
- Oct 9, 2014
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KZN (East) has been great the last few days, downloads are flying again, Hope you guys in North and South are sorted soon....
That is great to hear! The North should be steadily improving now that the IPC upgrade is in place. The South IPC upgrade is still pending, but we should see it completed soon as well.
Crusader
Executive Member
From the South. I have work to do today so can't mess around with my connection. Have already had 3 line resets done this week.
TEXTILE GUY
Honorary Master
Well I found my speed was below half what it should be
This after not one but TWO times asking support to sort it out.
This morning I did my own leg work, and logged onto SAIX to find its a line issue .... my line with AH.
Now, I have NO connectivity ... ( albeit AH have confirmed the line fault )
Promise I wont complain ever again
At this point half speed is better than no speed.
This after not one but TWO times asking support to sort it out.
This morning I did my own leg work, and logged onto SAIX to find its a line issue .... my line with AH.
Now, I have NO connectivity ... ( albeit AH have confirmed the line fault )
Promise I wont complain ever again
At this point half speed is better than no speed.
- Joined
- Oct 9, 2014
- Messages
- 7,265
- Reaction score
- 6
Well I found my speed was below half what it should be
This after not one but TWO times asking support to sort it out.
This morning I did my own leg work, and logged onto SAIX to find its a line issue .... my line with AH.
Now, I have NO connectivity ... ( albeit AH have confirmed the line fault )
Promise I wont complain ever again
At this point half speed is better than no speed.
Line problems can be tricky to pick-up and resolve, especially mixed in with the bandwidth issues that we have been experiencing.
Could you perhaps PM me your ADSL line number so that I can check if I can't perhaps escalate this to our Service Manager at Telkom.
MrGray
Honorary Master
Officially no longer using business uncapped. But here's something weird, which I've raised previously and also on twitter, to no avail:
Traceroute to a Hetzner Cape Town based server from Cape Town:
On Business Uncapped (routes via JHB!):
On Capped (routed via CINX):
Please explain this. I have been fobbed off twice, and although it's now academic since I have cancelled everything, I think an explanation is in order.
Traceroute to a Hetzner Cape Town based server from Cape Town:
On Business Uncapped (routes via JHB!):
Code:
Tracing route to [197.221.xxx.xxx]
over a maximum of 30 hops:
1 4 ms 1 ms 1 ms home.gateway [192.168.7.1]
2 39 ms 36 ms 36 ms 196.7.106.11
3 63 ms 44 ms 35 ms 196.30.121.49
4 39 ms * 40 ms 196.30.1.6
5 40 ms 38 ms 53 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
6 * * * Request timed out.
7 56 ms 101 ms 74 ms CORE.WC-RO-HET-MEE-1.TO.WC-RO-MEC-2.AINX.P2P.10G
.za [41.84.13.37]
8 78 ms 61 ms 57 ms 41-66-133-2-3.HET001-CPE-1-to-WC-RO-HET-MEE-1.af
ricainx.net [41.66.133.2]
9 59 ms 61 ms 57 ms core-access-switch1-vlan1001.cpt.host-h.net [196
.40.102.70]
10 59 ms 62 ms 59 ms 197.221.xxx.xxx
Trace complete.On Capped (routed via CINX):
Code:
Tracing route to [197.221.xx.xx]
over a maximum of 30 hops:
1 11 ms 13 ms 7 ms home.gateway [192.168.7.1]
2 9 ms 9 ms 10 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236
.10.129]
3 12 ms 11 ms 11 ms 41.181.221.254
4 11 ms 11 ms 11 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 25 ms 13 ms 13 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 11 ms 12 ms 12 ms 196.44.31.106
7 28 ms 87 ms 34 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121
]
8 19 ms 19 ms 29 ms africainx.cinx.net.za [196.223.22.47]
9 13 ms 12 ms 15 ms CORE.WC-RO-HET-MEE-1.TO.WC-RO-MEC-2.AINX.P2P.10G
.za [41.84.13.37]
10 16 ms 12 ms 13 ms 41-66-133-2-3.HET001-CPE-1-to-WC-RO-HET-MEE-1.af
ricainx.net [41.66.133.2]
11 58 ms 16 ms 18 ms core-access-switch1-vlan1001.cpt.host-h.net [196
.40.102.70]
12 48 ms 18 ms 20 ms 197.221.xxx.xx
Trace complete.Please explain this. I have been fobbed off twice, and although it's now academic since I have cancelled everything, I think an explanation is in order.
Could you PM me the host you're tracing to please? I'd like to take a look at this, if I trace to hetzner.co.za it all routes via CPT.
I'm sure the upgrades for the South will happen soon.
Hummercellc
Expert Member
AfriGuy are your Techies still tweaking Durban?
My latency went from an average of 26ms to 16ms in the last hour, seems to be getting better?
My latency went from an average of 26ms to 16ms in the last hour, seems to be getting better?
Yes, both the North & East are still being optimised.
Sounds like things are getting better though
The South hasn't seen it's upgrade yet - some throughput may still be slow for some clients.
requiem
Expert Member
- Joined
- May 10, 2009
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I'm in JHB.
Ah OK.
We're still optimising the additional capacity, so the improvements will start happening slowly.
F
Former member 61586
Guest
What does this optimisation entail?
I'm not 100% sure on the specifics, but we can't just dump additional capacity on the network. It needs to be calibrated and tweaked to perform like the rest of our bandwidth
Orihalcon
Expert Member
Needs to be allocated to the various data pools and protocols.
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