Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
Bursty-dude said:
Well, it did... I cannot even send emails to customers. Again.

It has improved slightly now:
View attachment 162993
Click to expand...

This is the same problem I have ,although the south is still waiting its update, during the day the speed is pathetic, with pings of over 400ms to local servers. I have had to go to the local coffee shop to use their free wifi to at least send emails.

There is something else very wrong with this network. I will be doing more test later, but that all I seem to be doing these days. Even my cleaning lady knows how to run speed tests these days I do it so often.
 
PurSpyk!! said:
This is the same problem I have ,although the south is still waiting its update, during the day the speed is pathetic, with pings of over 400ms to local servers. I have had to go to the local coffee shop to use their free wifi to at least send emails.

There is something else very wrong with this network. I will be doing more test later, but that all I seem to be doing these days. Even my cleaning lady knows how to run speed tests these days I do it so often.
Click to expand...

Yeah, capacity seems to have done nothing in the north. That's why I was so skeptical regarding this being the only problem - you can't just assume that nothing else is wrong and hope for the best.

But what do we clients know? We're just a bunch of dumbasses, right? ;)
 
Ho3n3r said:
Yeah, capacity seems to have done nothing in the north. That's why I was so skeptical regarding this being the only problem - you can't just assume that nothing else is wrong and hope for the best.

But what do we clients know? We're just a bunch of dumbasses, right? ;)
Click to expand...

We listen to our clients very closely, but we also have to balance that feedback based on the various tests and responses we get through all different channels. I think network performance will continue to improve, this has been my experience in the past, but at some we'll also go back to the normal day to day issues of running a network.
 
Just give us the "guaranteed full line speed 24/7" that Afirihost guarantees us who are paying a premium for on Business Uncapped accounts. Case closed.
 
AfriMan said:
We listen to our clients very closely, but we also have to balance that feedback based on the various tests and responses we get through all different channels. I think network performance will continue to improve, this has been my experience in the past, but at some we'll also go back to the normal day to day issues of running a network.
Click to expand...

No idea what you mean by the last part. You can word it like you want, but at the end of the day, a customer only sees what he's getting in reality, and when it doesn't match the promise provided, it will annoy them, especially if the duration gets longer and longer.

Anyway, you wanted more tests, besides my speedtest and traceroute tests, so here's one that reflects pretty much what I'm experiencing in realtime.

1.2Mbps:

gBItOb1.L0ECypc.png


And then directly after - 0.6Mbps:

migHT2a.png


Anything else you may need?
 
Ho3n3r said:
snip
Click to expand...

What I mean is that nice we've addressed a major issue like an upgrade, we also need to start looking at individual issues and not assuming that every poor speedtest means that the network is broken. We need to troubleshoot every issue methodically and use real data to replicate issues that are reported.

We don't like using different broadband tests as a measure. Even speedtest has flaws, but it much more widely accepted because those limitations are known.
 
AfriMan said:
What I mean is that nice we've addressed a major issue like an upgrade, we also need to start looking at individual issues and not assuming that every poor speedtest means that the network is broken. We need to troubleshoot every issue methodically and use real data to replicate issues that are reported.
Click to expand...

So do it then. I've been speaking to you the whole week, yet we're still at square 1.

AfriMan said:
We don't like using different broadband tests as a measure. Even speedtest has flaws, but it much more widely accepted because those limitations are known.
Click to expand...

Or that you heavily prioritise Speedtest.net because you can, and it makes your service look better than it really is. Of course, I have no proof, and you're far from the only ISP that does it. But there really is no harm in using a different method/site - the results should really be similar. But they're not. Somewhere there needs to be a reason for that.

Back on topic: any way we can get to the bottom of this, ASAP, please?
 
Ho3n3r said:
So do it then. I've been speaking to you the whole week, yet we're still at square 1.



Or that you heavily prioritise Speedtest.net because you can, and it makes your service look better than it really is. Of course, I have no proof, and you're far from the only ISP that does it. But there really is no harm in using a different method/site - the results should really be similar. But they're not. Somewhere there needs to be a reason for that.

Back on topic: any way we can get to the bottom of this, ASAP, please?
Click to expand...

You have Mail. :)
 
Sjo, not looking good here on the 8th and 10th hop..

Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     6 ms     6 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3     9 ms     8 ms     9 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
  4     9 ms     8 ms     8 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5     9 ms     9 ms     8 ms  jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
  6     8 ms     8 ms     8 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7     9 ms     8 ms     8 ms  196.44.31.99
  8    53 ms    29 ms    17 ms  196.30.1.53
  9     9 ms    10 ms     9 ms  196.31.220.25
 10   116 ms   253 ms     9 ms  196.31.63.206
 11    17 ms     9 ms     9 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12     9 ms    10 ms     8 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Speedtest is looking great!

3871317122.png


and P2P is doing awesome as well. Just have some lag in game. BF4 servers
 
Type RSA said:
Sjo, not looking good here on the 8th and 10th hop..

Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     6 ms     6 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3     9 ms     8 ms     9 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
  4     9 ms     8 ms     8 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5     9 ms     9 ms     8 ms  jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
  6     8 ms     8 ms     8 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7     9 ms     8 ms     8 ms  196.44.31.99
  8    53 ms    29 ms    17 ms  196.30.1.53
  9     9 ms    10 ms     9 ms  196.31.220.25
 10   116 ms   253 ms     9 ms  196.31.63.206
 11    17 ms     9 ms     9 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12     9 ms    10 ms     8 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Speedtest is looking great!

3871317122.png


and P2P is doing awesome as well. Just have some lag in game. BF4 servers
Click to expand...

:wtf:

Are you consistently seeing those spikes on hops 8 and 10?
 
Bursty-dude said:
Seriously, this is getting pretty damn aggravating now........
View attachment 163177

Before 8am it was flying along at 5.4Mb, and now the usual BS starts once more.
Click to expand...

Switched over from AH to another provider on the 25th... my speedtest on our 10mbps ADSL line this morning:

Last Result:
Download Speed: 12868 kbps (1608.5 KB/sec transfer rate)
Upload Speed: 696 kbps (87 KB/sec transfer rate)
Latency: 21 ms
2014/10/31, 8:44:32 AM

Lovely! :whistle:
 
Bursty-dude said:
Afrihost:
View attachment 163179

Telkom guest:
View attachment 163181



So, any excuses this time why your network sucks donkey gonads AGAIN today?
Click to expand...

Our reports are showing performance in the North should be stable. I think we'll need to troubleshoot why you are experiencing poor speeds. We've seen the guest account show misleading info, so we need to do more methodical tests to see why you are having a poor experience.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X