Afrihost Business Uncapped Feedback - 2

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babkes said:
Some advise will be greatly appreciated,

I have a 4mb ADSL line with Afrihost, running a business 4mb account,

I seem to always have a problem at night during 6pm and 11pm with international speeds, always ranging from between 50 - 80kb/s

First I thought it was congestion on the local DSLAM, however local speeds run full during this time.

I even get the same speeds using an SAIX or IS account, could congestion impact only international speeds?,

as far as I can see from trace routes and pings everything is in the normal, local 20-60 and EU 180-190.
Click to expand...

It's very unlikely that various ISPs would be affected at the same time, as most use different international cables and routing. If there is local congestion, it would affect international traffic. If it's mild enough, local traffic may seem OK but international traffic will experience higher latency and slower throughput accordingly.

Can we see those traceroutes?
 
Lord Farquart said:
I have the same issue with TI and is planning to move away from them end of the month. If Afrihost has the same issue, then I need to look at someone else.:cry:
Click to expand...

Sign up for a free GB and test it out. If you are having an issue it's in everyone' interest if we troubleshoot to get it sorted :(
 
AfriMan said:
Sign up for a free GB and test it out. If you are having an issue it's in everyone' interest if we troubleshoot to get it sorted :(
Click to expand...

Cool. Lemme see if I can find that on your website. Have already been in contact with your call center regarding moving over, but they did not tell me about a test. Would love to compare your offering when TI acts up at night.
 
Signed up. TI will act up tonight. Will then compare yours and give feedback. Thanks for the tip.
 
Lord Farquart said:
Cool. Lemme see if I can find that on your website. Have already been in contact with your call center regarding moving over, but they did not tell me about a test. Would love to compare your offering when TI acts up at night.
Click to expand...

Best to look before you leap (but hoping you will make the leap nonetheless) :)
 
AfriMan said:
Best to look before you leap (but hoping you will make the leap nonetheless) :)
Click to expand...

Won't be a leap. Hate holding on for 2 hours to get through to the call center. That is my biggest motivation. So far my dealings with you guys have been awesome.
 
JHB DSL Authentication Errors [Medium Impact] 11:38, 12 Jan 2015


We are receiving intermittent reports of clients unable to authenticate on their DSL lines. This has been confirmed by Telkom as a fault on their network, however they have not been able to confirm which areas have been affected and the extent to which clients have been affected. We will update this notice as we receive further updates on the errors clients are experiencing.
We sincerely apologise to affected clients for the disruption to their services.
Click to expand...

-AH
 
Broadacres affected.

Strange how there can be line synchronization with Telkom but no authentication with AH. My logic tells me this is a AH issue and not a Telkom issue as per AH message. So tired of dealing with internet issues...



JHB DSL Authentication Errors [Medium Impact] 11:38, 12 Jan 2015


We are receiving intermittent reports of clients unable to authenticate on their DSL lines. This has been confirmed by Telkom as a fault on their network, however they have not been able to confirm which areas have been affected and the extent to which clients have been affected. We will update this notice as we receive further updates on the errors clients are experiencing.
We sincerely apologise to affected clients for the disruption to their services.
 
crxboy said:
Broadacres affected.

Strange how there can be line synchronization with Telkom but no authentication with AH. My logic tells me this is a AH issue and not a Telkom issue as per AH message. So tired of dealing with internet issues...



JHB DSL Authentication Errors [Medium Impact] 11:38, 12 Jan 2015


We are receiving intermittent reports of clients unable to authenticate on their DSL lines. This has been confirmed by Telkom as a fault on their network, however they have not been able to confirm which areas have been affected and the extent to which clients have been affected. We will update this notice as we receive further updates on the errors clients are experiencing.
We sincerely apologise to affected clients for the disruption to their services.
Click to expand...

It was confirmed by Telkom. I also think that if you;re testing with a guest account, it's important that to remember that they route differently to ISP (IPC based) accounts, which is why they sometimes authenticate when no ISP account can.
 
Getting terrible speed here in CT - 0.72 down and 0.17 up! No issues reported on the Afrihost site for this region and also the chat support option is gone....
 
hammell said:
Getting terrible speed here in CT - 0.72 down and 0.17 up! No issues reported on the Afrihost site for this region and also the chat support option is gone....
Click to expand...

The South is definitely running well at the moment, could you send me your ADSL username please so that I can check to see what is going on.
 
So my TI has been acting up since last week. Every night, around 8PM, streaming grinds to a halt. As expected, it happened again last night. After the 4th buffering, I switched over to the free 1GB from Afrihost I registered for yesterday. The 1GB got used up without a hitch. Not once did it buffer. When I got the 99.98% warning email, I switched back to TI and had to endure the buffering till I went to sleep.

Beginning of next month I will be joining the Afrihost family.
 
Lord Farquart said:
So my TI has been acting up since last week. Every night, around 8PM, streaming grinds to a halt. As expected, it happened again last night. After the 4th buffering, I switched over to the free 1GB from Afrihost I registered for yesterday. The 1GB got used up without a hitch. Not once did it buffer. When I got the 99.98% warning email, I switched back to TI and had to endure the buffering till I went to sleep.

Beginning of next month I will be joining the Afrihost family.
Click to expand...

Fantastic. Use this link when you sign up (not for bundles) and you'll get a 50% discount on your first month :)

http://go.afrihost.com/thanks-for-being-awesome
 
AfriMan said:
Fantastic. Use this link when you sign up (not for bundles) and you'll get a 50% discount on your first month :)

http://go.afrihost.com/thanks-for-being-awesome
Click to expand...

Question though. The free 1GB was capped, so unshaped. I need to get uncapped as we use at least 220GB a month. Can I get Uncapped, Unshaped? Most streaming, outside of school holidays and weekends, are done after 6PM though. What would you suggest I go for?
 
Lord Farquart said:
Question though. The free 1GB was capped, so unshaped. I need to get uncapped as we use at least 220GB a month. Can I get Uncapped, Unshaped? Most streaming, outside of school holidays and weekends, are done after 6PM though. What would you suggest I go for?
Click to expand...

Good question, and probably no easy answer. Uncapped, Unshaped Business can be pricey, depends on your budget. It also depends on your line speed, becuase at higher line speeds, Uncapped starts to be in similar price range to unshaped Capped accounts.

You can also bring the cost down considerably by bundling your line with data in a Capped, Uncapped or Business bundle.

Maybe drop me a PM so I can get an idea of your speeds and budget and we can discuss the best option.
 
2801763250.png


Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  142 |  142 |    0 |    0 |    5 |    0 |
|  105-236-8-129-esr-lo.mtnbusiness.co.za -    3 |  130 |  127 |   25 |   69 |   91 |   68 |
|       ipc-recieve-tb-2a.mtnbusiness.net -    3 |  130 |  127 |   50 |   96 |  127 |   93 |
|   tb-dca-2.za--qux-c.za.mtnbusiness.net -    2 |  134 |  132 |   50 |   96 |  159 |   93 |
|                     unc-cpt-1.mtnns.net -    1 |  138 |  137 |   51 |   94 |  123 |  103 |
|                           196.44.31.106 -    1 |  138 |  137 |   44 |   86 |  129 |  129 |
|      nl-ha-2.za--rb-cr-1.za-a.mtnns.net -    1 |  138 |  137 |   53 |   94 |  158 |   99 |
|                   africainx.cinx.net.za -    1 |  138 |  137 |   45 |   92 |  163 |   98 |
|CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za -    4 |  126 |  122 |   68 |  114 |  141 |  124 |
|41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net -    9 |  106 |   97 |    0 |  153 |  180 |  163 |
|     core-access-switch1.jnb1.host-h.net -    4 |  126 |  122 |   70 |  116 |  138 |  128 |
|row-access-switch1-row3-4.jnb1.host-h.net -   15 |   90 |   77 |  117 |  164 |  190 |  142 |
|                          197.242.89.170 -    2 |  134 |  132 |   60 |  107 |  136 |  119 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Code: 
Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:
  1  192.168.1.1
  2  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
  3  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
  4  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5  unc-cpt-1.mtnns.net [196.44.18.8]
  6  196.44.31.106
  7  nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
  8  africainx.cinx.net.za [196.223.22.47]
  9  CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
 10  41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.2
46]
 11  core-access-switch1.jnb1.host-h.net [197.189.193.1]
 12     *     row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
 13  197.242.89.170

Computing statistics for 325 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  1    1ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1
                                1/ 100 =  1%   |
  2   86ms    24/ 100 = 24%    23/ 100 = 23%  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
                                0/ 100 =  0%   |
  3   89ms     3/ 100 =  3%     2/ 100 =  2%  ipc-recieve-tb-2a.mtnbusiness.net[41.181.54.86]
                                0/ 100 =  0%   |
  4   91ms     2/ 100 =  2%     1/ 100 =  1%  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
                                0/ 100 =  0%   |
  5   95ms     3/ 100 =  3%     2/ 100 =  2%  unc-cpt-1.mtnns.net [196.44.18.8]

                                0/ 100 =  0%   |
  6   81ms     1/ 100 =  1%     0/ 100 =  0%  196.44.31.106
                                0/ 100 =  0%   |
  7   97ms     3/ 100 =  3%     2/ 100 =  2%  nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%    99/ 100 = 99%  africainx.cinx.net.za [196.223.22.47]
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%    99/ 100 = 99%  CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
                                0/ 100 =  0%   |
 10  152ms    12/ 100 = 12%    11/ 100 = 11%  41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
                                0/ 100 =  0%   |
 11  105ms     2/ 100 =  2%     1/ 100 =  1%  core-access-switch1.jnb1.host-h.net [197.189.193.1]
                                0/ 100 =  0%   |
 12  161ms    17/ 100 = 17%    16/ 100 = 16%  row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
                                0/ 100 =  0%   |
 13  104ms     1/ 100 =  1%     0/ 100 =  0%  197.242.89.170

Trace complete.

10Mb/s Business Uncapped been performing horribly since last night. :cry: Second hop should be about 10-30 ms.
 
Gatecrasher said:
2801763250.png


Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  142 |  142 |    0 |    0 |    5 |    0 |
|  105-236-8-129-esr-lo.mtnbusiness.co.za -    3 |  130 |  127 |   25 |   69 |   91 |   68 |
|       ipc-recieve-tb-2a.mtnbusiness.net -    3 |  130 |  127 |   50 |   96 |  127 |   93 |
|   tb-dca-2.za--qux-c.za.mtnbusiness.net -    2 |  134 |  132 |   50 |   96 |  159 |   93 |
|                     unc-cpt-1.mtnns.net -    1 |  138 |  137 |   51 |   94 |  123 |  103 |
|                           196.44.31.106 -    1 |  138 |  137 |   44 |   86 |  129 |  129 |
|      nl-ha-2.za--rb-cr-1.za-a.mtnns.net -    1 |  138 |  137 |   53 |   94 |  158 |   99 |
|                   africainx.cinx.net.za -    1 |  138 |  137 |   45 |   92 |  163 |   98 |
|CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za -    4 |  126 |  122 |   68 |  114 |  141 |  124 |
|41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net -    9 |  106 |   97 |    0 |  153 |  180 |  163 |
|     core-access-switch1.jnb1.host-h.net -    4 |  126 |  122 |   70 |  116 |  138 |  128 |
|row-access-switch1-row3-4.jnb1.host-h.net -   15 |   90 |   77 |  117 |  164 |  190 |  142 |
|                          197.242.89.170 -    2 |  134 |  132 |   60 |  107 |  136 |  119 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Code: 
Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:
  1  192.168.1.1
  2  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
  3  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
  4  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5  unc-cpt-1.mtnns.net [196.44.18.8]
  6  196.44.31.106
  7  nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
  8  africainx.cinx.net.za [196.223.22.47]
  9  CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
 10  41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.2
46]
 11  core-access-switch1.jnb1.host-h.net [197.189.193.1]
 12     *     row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
 13  197.242.89.170

Computing statistics for 325 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  1    1ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1
                                1/ 100 =  1%   |
  2   86ms    24/ 100 = 24%    23/ 100 = 23%  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
                                0/ 100 =  0%   |
  3   89ms     3/ 100 =  3%     2/ 100 =  2%  ipc-recieve-tb-2a.mtnbusiness.net[41.181.54.86]
                                0/ 100 =  0%   |
  4   91ms     2/ 100 =  2%     1/ 100 =  1%  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
                                0/ 100 =  0%   |
  5   95ms     3/ 100 =  3%     2/ 100 =  2%  unc-cpt-1.mtnns.net [196.44.18.8]

                                0/ 100 =  0%   |
  6   81ms     1/ 100 =  1%     0/ 100 =  0%  196.44.31.106
                                0/ 100 =  0%   |
  7   97ms     3/ 100 =  3%     2/ 100 =  2%  nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%    99/ 100 = 99%  africainx.cinx.net.za [196.223.22.47]
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%    99/ 100 = 99%  CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
                                0/ 100 =  0%   |
 10  152ms    12/ 100 = 12%    11/ 100 = 11%  41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
                                0/ 100 =  0%   |
 11  105ms     2/ 100 =  2%     1/ 100 =  1%  core-access-switch1.jnb1.host-h.net [197.189.193.1]
                                0/ 100 =  0%   |
 12  161ms    17/ 100 = 17%    16/ 100 = 16%  row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
                                0/ 100 =  0%   |
 13  104ms     1/ 100 =  1%     0/ 100 =  0%  197.242.89.170

Trace complete.

10Mb/s Business Uncapped been performing horribly since last night. :cry: Second hop should be about 10-30 ms.
Click to expand...

That is definitely painful! Are you seeing those levels of latency at all times of the day at the moment?
 
AfriGenie said:
That is definitely painful! Are you seeing those levels of latency at all times of the day at the moment?
Click to expand...

Yes, first noticed it early hours of this morning, so unlikely to be congestion. I get even worse results with WebAfrica backup account. Have submitted ticket PPW-211-97233.
 
Wondering about something.

Why would something like this happen on the first hop of a traceroute?

Tracing route to saix.net [196.25.1.204]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 * * * Request timed out.
3 559 ms 595 ms 567 ms 41.181.221.249
4 435 ms 556 ms 418 ms 41.181.221.250
5 252 ms 251 ms 288 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 94 ms 14 ms 13 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 90 ms 112 ms 159 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
8 35 ms 96 ms 37 ms rb-cr-1.za--jh-cr-2.za-b.mtnns.net [196.44.31.170]
9 142 ms 109 ms 39 ms 41.181.139.109
10 * * * Request timed out.
11 587 ms 1199 ms 1300 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
12 177 ms 255 ms 178 ms wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za [196.43.11.22]
13 * * wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za [196.43.11.22] reports: Destination net unreachable.

Trace complete.
Click to expand...

I logged a fault with Telkom on 8 Dec which was claimed to be resolved on 27 Dec.
Logged again on 31 Dec, claimed to be resolved on 5 Jan
Logged again today.

Will keep on logging faults

Latencies jump up to over a second but after 5 Jan the first hop ALWAYS just says "Request timed out"?
I don't know what the hell they're doing but it doesn't look like it's making anything better

This is my average speed test result
Last Result:
Download Speed: 1911 kbps (238.9 KB/sec transfer rate)
Upload Speed: 365 kbps (45.6 KB/sec transfer rate)
Latency: 200 ms
1/13/2015, 6:06:28 PM
Click to expand...
 
Afrihost routing to Telkom's network seems to go through the EU:
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |    2 |    2 |    0 |    2 |    4 |    4 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                          41.181.221.213 -    0 |    2 |    2 |   28 |   42 |   57 |   57 |
|                          41.181.221.214 -    0 |    2 |    2 |   29 |   34 |   39 |   39 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |    2 |    2 |   31 |   33 |   36 |   36 |
|     rb-cr-2.za--rb-dca-2.za-b.mtnns.net -    0 |    2 |    2 |   33 |   33 |   33 |   33 |
|                           41.181.139.99 -    0 |    2 |    2 |   29 |   30 |   31 |   31 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za -    0 |    2 |    2 |  220 |  229 |  238 |  238 |
|                           196.43.39.162 -    0 |    2 |    2 |  216 |  218 |  221 |  216 |
|rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za -    0 |    2 |    2 |  217 |  218 |  220 |  217 |
|nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za -    0 |    2 |    2 |  217 |  247 |  278 |  217 |
|                            telkom.co.za -    0 |    2 |    2 |  213 |  218 |  223 |  213 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Same goes for anyone on Telkom I ping.
 
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