It seems like it dropped again.
Looks like demand was pretty high in the North for most of the day, and seemed to be spiking around this time of the day
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Afrihost Business Uncapped Feedback
- Thread starter Lino
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Looks like demand was pretty high in the North for most of the day, and seemed to be spiking around this time of the day
I think even the guys who pay for their cap tend to go a little nuts on their data. But we're seeing steady demand increase anyway based on normal trends. It's very rare to see a downturn in demand. Demand for bandwidth always kind of increases much faster than user base in my experience.
Just hoping we can get the full upgrade in the South soon
@Afriman
I've been getting worse and worse latency results lately.
Just now I noticed speeds are much slower than normal on a youtube video and decided to to do a test.
I've never seen the second hop have such a high latency before
Isn't that exchange congestion?
The fact that you see way more stories about congestion than stories about it being fixed, do these kind of things actually get fixed or is should a person just make peace Telkom's excuses and accept that another guest just boarded the sinking ship?
In one test it went to 600ms+
:wtf:
We have systems in place to basically buffer the network to ensure that even if throughput drops latency remains constant. I don't believe that we should be seeing spikes in latency like this unless we are really pushing the limit constantly, and right now we're not at that stage.
2nd hop latency like this seems to be either exchange congestion or a line fault. I would test with other networks or the Telkom guest account to confirm though.
It's hard to say if or when congestion will get resolved. Telkom pretty much have a rollout schedule for upgrades and they'll pretty much stick to that for the next 12 months
i.got~issues
Expert Member
Hi AfriMan
I see the ADSL line has been transferred, it has gone from red to green in my client zone.
Now, before I fumble around in there again like a brain surgeon operating wearing boxing gloves and a blindfold... what is the best way to get my current 2Mbs account upgraded to the 4Mbs Business Bundle?
I had a quick squizz and could see no bundled upgrade option in the edit account settings thing.
Any advice would be very much appreciated.
I see the ADSL line has been transferred, it has gone from red to green in my client zone.
Now, before I fumble around in there again like a brain surgeon operating wearing boxing gloves and a blindfold... what is the best way to get my current 2Mbs account upgraded to the 4Mbs Business Bundle?
I had a quick squizz and could see no bundled upgrade option in the edit account settings thing.
Any advice would be very much appreciated.
Since we're already into June Billing, nothing you do will really affect you now in terms of bundle discounts. So you're best option is to upgrade your data account first (will take effect in 24 hours or less) and then go into the old ClientZone so you get the bundled rates from July onwards for the 4Mbps bundle.
i.got~issues
Expert Member
savage
Expert Member
Any reason why 10Mbps business accounts are limited to 4Mbps? Line is synced at 10Mbps, works flawlessly with any other ISP...
I guess getting what you pay for these days from Afrihost, is no longer an option?
I guess getting what you pay for these days from Afrihost, is no longer an option?
CriticalConsumer
Senior Member
Yip sad to say Gian's message to clients just makes me sick. Support staff are definitely not up to scratch anymore. Support in general is not good now after this "growth spurt" - are you telling me that you did not plan for this growth after adding such wonderful products at decent pricing?
I waited 23 minutes last night on hold just to speak to a human and not to some text on a screen. Even then, when I did speak to this person he/she could not do anything to help me. Several promises to have a support manager call me and at least listen to the problem did not materialise. For a small business customer this time is money - especially if you are calling from a mobile phone due Telkom's incapability to provide basic telecoms infrastructure.
So where is the legendary service? Don't think you are going to be rated best ISP for the next year if this continues.
I put my business data needs in your hands as I thought you were the best to manage the Telkom line and provide access to the internet but after an entire week without being able to do business, there has been no offer of a refund for services not rendered no money lost due to non-delivery. Don't you have SLA's in place with your service providers? Do you not invoke those SLA's considering the service a Business customer is paying for, should there not be some sort of definite turn around time? On your ticket references you say 48 hours...but this is not the case!
I think I need to invoke my CPA and ICASA rights / regulations. I can't wait to not be an Afrihost and Telkom customer.
I waited 23 minutes last night on hold just to speak to a human and not to some text on a screen. Even then, when I did speak to this person he/she could not do anything to help me. Several promises to have a support manager call me and at least listen to the problem did not materialise. For a small business customer this time is money - especially if you are calling from a mobile phone due Telkom's incapability to provide basic telecoms infrastructure.
So where is the legendary service? Don't think you are going to be rated best ISP for the next year if this continues.
I put my business data needs in your hands as I thought you were the best to manage the Telkom line and provide access to the internet but after an entire week without being able to do business, there has been no offer of a refund for services not rendered no money lost due to non-delivery. Don't you have SLA's in place with your service providers? Do you not invoke those SLA's considering the service a Business customer is paying for, should there not be some sort of definite turn around time? On your ticket references you say 48 hours...but this is not the case!
I think I need to invoke my CPA and ICASA rights / regulations. I can't wait to not be an Afrihost and Telkom customer.
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The accounts definitely aren't limited down to 4Mbps, is this a relatively new issue you're seeing?
Sorry you feel that way, I personally think there was a lot of positive sentiment around the mail too though. We've made massive strides forward in terms of our Support team and adding numbers there, along with skill.
As Gian mentioned, there's always room to improve and we will continue to do so.
Not sure if you've chatted to AfriMan about your fault? If not I'd like to follow up on things.
Please try and understand that as hard and often we push Telkom for feedback and action on faults - at the end of the day they're responsible to allocate the tech and workload in the area. Unfortunately this isn't something that we can dictate, even though we'd really like to.
savage
Expert Member
Yep. As soon as I use *any* other ISP, I get full speeds. And I'm not the only one either, http://mybroadband.co.za/vb/showthread.php/620775-Afrihost-restricting-speeds-to-±3-5Mbs
Could you PM me your DSL username please? I'd like to check the account out from my end.
I'll run through the linked thread in a few mins to get a few more details.
wingnut771
Honorary Master
I think even the guys who pay for their cap tend to go a little nuts on their data. But we're seeing steady demand increase anyway based on normal trends. It's very rare to see a downturn in demand. Demand for bandwidth always kind of increases much faster than user base in my experience.
Just hoping we can get the full upgrade in the South soon
You guys should think about roll over data on the capped accounts as that would balance the load on the network eliminating the end of the month rush, leaving everyone with a more pleasant internet experience.
savage
Expert Member
Usage is looking pretty standard today
Because you limit them to less than halve their bandwidth
Because you limit them to less than halve their bandwidth
Not the case.
I know a few guys have reported this but I'm not picking up anything on our end.
Still waiting for those PMs so I can investigate this properly
Kosmik
Honorary Master
Steam web access is dying for me. Can login but browsing dies.
Pinging store.steampowered.com [23.221.61.25] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 23.221.61.25:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Tracing route to store.steampowered.com [23.221.61.25]
over a maximum of 30 hops:
1 3 ms 4 ms 4 ms 192.168.2.1
2 10 ms 10 ms 13 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.
11.65]
3 23 ms 19 ms 20 ms 41.181.221.214
4 30 ms 20 ms 19 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 196 ms 197 ms 219 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 41 ms 42 ms 41 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.68]
7 42 ms 41 ms 43 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.10
9]
8 197 ms 196 ms 195 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
9 184 ms 184 ms 184 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
10 186 ms 187 ms 186 ms 195.50.122.181
11 * * * Request timed out.
12 190 ms 187 ms 187 ms 196.41.24.122
13 187 ms 188 ms 240 ms 41.193.119.14
14 191 ms 189 ms 191 ms 41.193.160.54
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 *
Pinging store.steampowered.com [23.221.61.25] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 23.221.61.25:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Tracing route to store.steampowered.com [23.221.61.25]
over a maximum of 30 hops:
1 3 ms 4 ms 4 ms 192.168.2.1
2 10 ms 10 ms 13 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.
11.65]
3 23 ms 19 ms 20 ms 41.181.221.214
4 30 ms 20 ms 19 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 196 ms 197 ms 219 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 41 ms 42 ms 41 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.68]
7 42 ms 41 ms 43 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.10
9]
8 197 ms 196 ms 195 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
9 184 ms 184 ms 184 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
10 186 ms 187 ms 186 ms 195.50.122.181
11 * * * Request timed out.
12 190 ms 187 ms 187 ms 196.41.24.122
13 187 ms 188 ms 240 ms 41.193.119.14
14 191 ms 189 ms 191 ms 41.193.160.54
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 *
prodigyX
Senior Member
I got identical results. Switched from UnoTelly's DNS to Afrihost's default (196.7.7.7 / 196.7.8.9) and everything is hunky dory.
UnoTelly are having a derp
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