Afrihost Capped ADSL Feedback (MTN) - New beginning

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Luke7777 said:
Mine to same server (Afrigreen as well) maybe we should post this in the POC thread ;)

Tracing route to tm30.nc1.eu [94.23.27.214]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 8 ms 8 ms 8 ms 169-0-53-1-access.afrihost.co.za [169.0.53.1]
3 11 ms 11 ms 11 ms 41.170.79.230
4 11 ms 11 ms 11 ms 41.170.79.236
5 18 ms 11 ms 11 ms 41.160.2.33
6 11 ms 12 ms 11 ms ix-0-3-0-0.tcore1.JSO-Johannesburg.as6453.net [2
16.6.55.37]
7 191 ms 213 ms 192 ms if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.1
78.2]
8 280 ms 155 ms 199 ms if-0-1-1.core2.PV9-Lisbon.as6453.net [41.206.164
.65]
9 180 ms 182 ms 180 ms if-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.2
31.158.1]
10 181 ms 182 ms 183 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.
158.30]
11 182 ms 184 ms 182 ms if-19-2.tcore2.L78-London.as6453.net [80.231.138
.22]
12 188 ms 188 ms 198 ms if-15-2.tcore2.LDN-London.as6453.net [80.231.131
.118]
13 185 ms 184 ms 185 ms ldn-1-a9.uk.eu [213.251.130.109]
14 184 ms 185 ms 183 ms rbx-g1-a9.fr.eu [91.121.128.86]
15 184 ms 184 ms 184 ms vss-1b-6k.routers.ovh.net [91.121.131.82]
16 183 ms 183 ms 183 ms tm30.nc1.eu [94.23.27.214]
Click to expand...

Please do post in the POC thread here if it's specific for Afrigreen.
 
Afriman

Internet was still not working today,it said connected,it wants to load a page. Tonight at 11pm it works,last night same thing,wth is going on lol Im getting another modem tomorrow to test if its not the modem,but this really looks data related,telkom tested again and said my line is not faulty and syncing 100%,i can guarantee in the morning it will be off again. It looks like a latency thing to mtn bussiness solutions,had 600 ms latency last night and speed was 0.10:wtf: could hardly open the speedtest and then later on internet started working okay'ISH, but let me test with another modem first,then ill do some trace route's and see where my problem lies
 
Tracing route to www.google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * 1130 ms 958 ms 169-0-20-1-access.afrihost.co.za [169.0.20.1]
3 664 ms 520 ms 622 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
4 580 ms 806 ms 602 ms 41.170.79.236
5 1158 ms 1137 ms 662 ms google.jb1.napafrica.net [196.46.25.166]
6 878 ms 885 ms 1279 ms 72.14.237.239
7 742 ms 620 ms 709 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

Tracing route to tm30.nc1.eu [94.23.27.214]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2251 ms 713 ms 674 ms 169-0-20-1-access.afrihost.co.za [169.0.20.1]
3 1145 ms 826 ms * ipc-rx-b-access.afrihost.co.za [169.1.1.238]
4 1782 ms 1820 ms 3841 ms 41.170.79.236
5 704 ms 443 ms 338 ms 41.160.2.33
6 845 ms 615 ms 475 ms ix-0-3-0-0.tcore1.JSO-Johannesburg.as6453.net [2
16.6.55.37]
7 866 ms 691 ms 829 ms if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.1
78.2]
8 672 ms 835 ms 775 ms if-0-1-1.core2.PV9-Lisbon.as6453.net [41.206.164
.65]
9 1258 ms 815 ms 1032 ms if-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.2
31.158.1]
10 981 ms 905 ms 1105 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.
158.30]
11 964 ms 807 ms 645 ms if-19-2.tcore2.L78-London.as6453.net [80.231.138
.22]
12 547 ms 505 ms 363 ms if-15-2.tcore2.LDN-London.as6453.net [80.231.131
.118]
13 287 ms 346 ms 399 ms ldn-1-a9.uk.eu [213.251.130.109]
14 496 ms 456 ms 465 ms rbx-g1-a9.fr.eu [91.121.128.86]
15 317 ms 357 ms 343 ms vss-1-6k.routers.ovh.net [94.23.122.169]
16 497 ms 512 ms 539 ms tm30.nc1.eu [94.23.27.214]

Trace complete.

:wtf::wtf::wtf::wtf:

Not fun being without internet for 4 days,when u have work to do.

this is on afrigreen,normal account is exactly the same,telkom asured me my line is correct tried 3 different people testing and reseting the port,tried a different modem also!
 
Last edited:
Gonzo.B said:
Tracing route to www.google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * 1130 ms 958 ms 169-0-20-1-access.afrihost.co.za [169.0.20.1]
3 664 ms 520 ms 622 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
4 580 ms 806 ms 602 ms 41.170.79.236
5 1158 ms 1137 ms 662 ms google.jb1.napafrica.net [196.46.25.166]
6 878 ms 885 ms 1279 ms 72.14.237.239
7 742 ms 620 ms 709 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

Tracing route to tm30.nc1.eu [94.23.27.214]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2251 ms 713 ms 674 ms 169-0-20-1-access.afrihost.co.za [169.0.20.1]
3 1145 ms 826 ms * ipc-rx-b-access.afrihost.co.za [169.1.1.238]
4 1782 ms 1820 ms 3841 ms 41.170.79.236
5 704 ms 443 ms 338 ms 41.160.2.33
6 845 ms 615 ms 475 ms ix-0-3-0-0.tcore1.JSO-Johannesburg.as6453.net [2
16.6.55.37]
7 866 ms 691 ms 829 ms if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.1
78.2]
8 672 ms 835 ms 775 ms if-0-1-1.core2.PV9-Lisbon.as6453.net [41.206.164
.65]
9 1258 ms 815 ms 1032 ms if-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.2
31.158.1]
10 981 ms 905 ms 1105 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.
158.30]
11 964 ms 807 ms 645 ms if-19-2.tcore2.L78-London.as6453.net [80.231.138
.22]
12 547 ms 505 ms 363 ms if-15-2.tcore2.LDN-London.as6453.net [80.231.131
.118]
13 287 ms 346 ms 399 ms ldn-1-a9.uk.eu [213.251.130.109]
14 496 ms 456 ms 465 ms rbx-g1-a9.fr.eu [91.121.128.86]
15 317 ms 357 ms 343 ms vss-1-6k.routers.ovh.net [94.23.122.169]
16 497 ms 512 ms 539 ms tm30.nc1.eu [94.23.27.214]

Trace complete.

:wtf::wtf::wtf::wtf:

Not fun being without internet for 4 days,when u have work to do.

this is on afrigreen,normal account is exactly the same,telkom asured me my line is correct tried 3 different people testing and reseting the port,tried a different modem also!
Click to expand...
Have you maybe tried a test account with another isp?
 
Dianysis said:
Have you maybe tried a test account with another isp?
Click to expand...

I just requested their own test account! And guess what no problems. wth ive been struggling for days now,and just confirmed it is with them. i really thought this was not u afri,but eish! After speaking to people and logging faults,and being told everything is fine,im not okay with this. I can understand if the internet is having problems for a day,but this ...


Tracing route to www.google.co.za [66.8.14.31]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 15 ms 14 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
3 19 ms 19 ms 19 ms 41.181.222.101
4 50 ms 45 ms 40 ms 41.181.222.102
5 33 ms 63 ms 60 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 27 ms 19 ms 20 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 51 ms 39 ms 39 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 42 ms 37 ms 37 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.11]
9 38 ms 39 ms 75 ms cache.google.com [66.8.14.31]

Trace complete.

Tracing route to tm30.nc1.eu [94.23.27.214]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 14 ms 14 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
3 20 ms 19 ms 20 ms 41.181.222.101
4 17 ms 17 ms 17 ms 41.181.222.102
5 19 ms 49 ms 19 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 19 ms 19 ms 20 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 204 ms 202 ms 207 ms 196.44.29.53
8 165 ms 177 ms 165 ms caxtn-indust-1--jp-ad-1-a.mtnns.net [209.212.98.30]
9 164 ms 164 ms 164 ms 41.181.245.178
10 194 ms 194 ms 193 ms 41.181.190.197
11 170 ms 169 ms 169 ms 41.181.245.187
12 * * * Request timed out.
13 204 ms 203 ms 204 ms rbx-g2-a9.fr.eu [94.23.122.78]
14 202 ms 201 ms 201 ms vss-1b-6k.routers.ovh.net [91.121.131.74]
15 203 ms 202 ms 202 ms tm30.nc1.eu [94.23.27.214]

Trace complete.
 
Last edited:
Just to add it only lasted for 10min on that account and it was back to 3000ms latency,this following traceroute was done now

Tracing route to www.google.co.za [66.8.14.24]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 3262 ms 2909 ms 2154 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
3 872 ms 645 ms 530 ms 41.181.222.101
4 1522 ms 869 ms 436 ms 41.181.222.102
5 1806 ms 895 ms 505 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 1147 ms 1454 ms 1571 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 1806 ms 2319 ms 1655 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
8 981 ms 858 ms 818 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.11]
9 618 ms 716 ms 1000 ms cache.google.com [66.8.14.24]

Trace complete.
 
Gonzo.B said:
Just to add it only lasted for 10min on that account and it was back to 3000ms latency,this following traceroute was done now

Tracing route to www.google.co.za [66.8.14.24]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 3262 ms 2909 ms 2154 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
3 872 ms 645 ms 530 ms 41.181.222.101
4 1522 ms 869 ms 436 ms 41.181.222.102
5 1806 ms 895 ms 505 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 1147 ms 1454 ms 1571 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 1806 ms 2319 ms 1655 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
8 981 ms 858 ms 818 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.11]
9 618 ms 716 ms 1000 ms cache.google.com [66.8.14.24]

Trace complete.
Click to expand...

Please would you run the second tool in my description, and post the results here :)

Z
 
Gonzo.B said:
Afriman

Internet was still not working today,it said connected,it wants to load a page. Tonight at 11pm it works,last night same thing,wth is going on lol Im getting another modem tomorrow to test if its not the modem,but this really looks data related,telkom tested again and said my line is not faulty and syncing 100%,i can guarantee in the morning it will be off again. It looks like a latency thing to mtn bussiness solutions,had 600 ms latency last night and speed was 0.10:wtf: could hardly open the speedtest and then later on internet started working okay'ISH, but let me test with another modem first,then ill do some trace route's and see where my problem lies
Click to expand...

Hi there

looking at your tests, definitely seems like this is an exchange issue. The latency, when it happens, seems to be on the Telkom infrastructure and definitely much higher than we are seeing in general on either Afrihost or Afrigreen.

It could also be a line issue, so I would definitely try calling Telkom out to confirm if there is congestion or if this is a line issue. Testing with another ISP account, as someone suggested, is also a good way to confirm if this is a line/exchange or network issue :(
 
I have been advised now,the problem is with telkom!:mad::mad: After almost a week of this,and saying the line is fine they tell me now its faulty(Congestion problem)probably waited for more people to complain first! Really think telkom needs to substitute their customers with data,a dongle and a x amount of data. Some of us work from home and need internet:mad:
 
Gonzo.B said:
I have been advised now,the problem is with telkom!:mad::mad: After almost a week of this,and saying the line is fine they tell me now its faulty(Congestion problem)probably waited for more people to complain first! Really think telkom needs to substitute their customers with data,a dongle and a x amount of data. Some of us work from home and need internet:mad:
Click to expand...

I doubt that they will be able to do that, it's a lot of additional costs to offer people failover like this. Nowadays, I would definitely encourage everyone to have some kind of failover for data, just in case. Especially with load shedding on the other end of that equation :(
 
AfriMan said:
I doubt that they will be able to do that, it's a lot of additional costs to offer people failover like this. Nowadays, I would definitely encourage everyone to have some kind of failover for data, just in case. Especially with load shedding on the other end of that equation :(
Click to expand...

Yeah i know they wont,but they don't factor in the "work lost" from a business ,due to the days they have your line off. Its not our problem to go and buy extra data,hence why i said they need to compensate u,i mean i paid for the adsl line for that day and its unusable. I would fully understand if they send u a email,that they will be working on your line from 8-5 on this day,but it being off for days and telling me its fine. Sometime i forget we live in a 3rd world country!

Thanks for the quick response tho,how long will the afrigreen be running? i see its the same amount of data that my other account is.
 
Gonzo.B said:
Yeah i know they wont,but they don't factor in the "work lost" from a business ,due to the days they have your line off. Its not our problem to go and buy extra data,hence why i said they need to compensate u,i mean i paid for the adsl line for that day and its unusable. I would fully understand if they send u a email,that they will be working on your line from 8-5 on this day,but it being off for days and telling me its fine. Sometime i forget we live in a 3rd world country!

Thanks for the quick response tho,how long will the afrigreen be running? i see its the same amount of data that my other account is.
Click to expand...

I totally get your point here, but I reckon it's like that in any country you go to. Stuff breaks and the companies need time to get it sorted. I do know that Telkom will give you a credit if you log a dispute and that is usually within 48 hours. So I don't think it's completely unreasonable at all.

Even in Europe and the US, stuff happens and most people need to have a backup option. Big difference there is that most business, restaurants, hotels, etc offer loads of free WiFi.
 
AfriMan said:
I totally get your point here, but I reckon it's like that in any country you go to. Stuff breaks and the companies need time to get it sorted. I do know that Telkom will give you a credit if you log a dispute and that is usually within 48 hours. So I don't think it's completely unreasonable at all.

Even in Europe and the US, stuff happens and most people need to have a backup option. Big difference there is that most business, restaurants, hotels, etc offer loads of free WiFi.
Click to expand...

True,was also merely saying they need to inform us,and have a day or two to fix it. Rather than saying its fine for days and then only telling me its a telkom error,and not being able to give me a time when they will go and fix it,not the way it should be handled. Like i said problems occur and i fully understand,then again we all know telkoms customer service. Just hoping it gets sorted within the next 24hrs
 
"how long will the afrigreen be running? i see its the same amount of data that my other account is."

^^
 
Gonzo.B said:
"how long will the afrigreen be running? i see its the same amount of data that my other account is."

^^
Click to expand...

I'm really not sure around dates.
We want to make sure it's running at it's best before making any further decisions.

The reason your @afrigreen and @afrihost.co.za show the same usage is that data is linked.
 
Gonzo.B said:
I have been advised now,the problem is with telkom!:mad::mad: After almost a week of this,and saying the line is fine they tell me now its faulty(Congestion problem)probably waited for more people to complain first! Really think telkom needs to substitute their customers with data,a dongle and a x amount of data. Some of us work from home and need internet:mad:
Click to expand...
Good luck trying to sort the congestion out. Been having that problem since Feb and nothing more has been done.
Multiple fault numbers, calls etc and nothing.
If you do somehow manage to sort it out quickly - please please please let me know how.
Otherwise good luck.
 
Dianysis said:
Good luck trying to sort the congestion out. Been having that problem since Feb and nothing more has been done.
Multiple fault numbers, calls etc and nothing.
If you do somehow manage to sort it out quickly - please please please let me know how.
Otherwise good luck.
Click to expand...

Internet started working about 2 hours ago,i read telkom was doing testing on 200 exchanges,maybei was one of them,they told me they were working on the exchange due to congestion,maybe it was also the testing. Internet is fine for now,seems a bit slower than usual. Telkom trying to squeeze in more customers on a dslam than what it can handles,is that the root of congestion?
 
Gonzo.B said:
Internet started working about 2 hours ago,i read telkom was doing testing on 200 exchanges,maybei was one of them,they told me they were working on the exchange due to congestion,maybe it was also the testing. Internet is fine for now,seems a bit slower than usual. Telkom trying to squeeze in more customers on a dslam than what it can handles,is that the root of congestion?
Click to expand...

It may have been due to maintenance, hopefully it's nothing serious/ permanent :)
Keep me posted on how things go for the rest of the evening.
 
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