Afrihost CAPPED ADSL Feedback (MTN)

[Mark.K]

There was no option on that survey to day you don't want it at all. So the numbers will say the lowest amount based on the survey

 

[duderoo]

There was no option on that survey to day you don't want it at all. So the numbers will say the lowest amount based on the survey

Exactly.

 

[AfriMan]

Ok, it doesn't want to Authenticate now and it seems AfriSupport has gone home!

Sorry about this. The social media guys are supposed to knock off at 8pm but they try to stick around for as long as they can.

Drop me the PM so I can help if you are still unable to auth.

 

[AfriMan]

youtube is stuttering horribly on my capped afrihost account.

Tracing route to youtube-ui.l.google.com [74.125.230.228]
over a maximum of 30 hops:

  1     5 ms     1 ms     1 ms  ADSL [192.168.1.1]
  2     *        *        *     Request timed out.
  3     8 ms    13 ms     7 ms  41.181.221.253
  4     7 ms     7 ms     7 ms  41.181.221.254
  5    74 ms     7 ms     7 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  6     8 ms     8 ms     7 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  7     8 ms     7 ms     7 ms  196.44.31.106
  8   152 ms   151 ms   151 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  9   151 ms   153 ms   151 ms  ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
 10   165 ms   159 ms   154 ms  google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
 11     *      167 ms     *     209.85.255.78
 12   161 ms   161 ms   164 ms  209.85.250.169
 13   165 ms   165 ms   168 ms  lhr08s06-in-f4.1e100.net [74.125.230.228]

Trace complete.

We definitely saw some poor performance on YouTube, I did as well. We don't know what the cause could be just yet, but we're definitely going to look into this ASAP.

 

[Ivork]

I cannot believe this!!!! Got an email that AH+ is goin ahead...

Well that sucks totally.

 

[AfriMan]

What does the Telkom freeze entail? Does the freeze including installations?

I only ask as im moving in the next month or 2

Telkom essentially don't do any major network changes (especially upgrades, IPC and the like). I am not 100% sure that all work stops, I think some basic fault finding and automated processes still run.

 

[caroper]

Telkom essentially don't do any major network changes (especially upgrades, IPC and the like). I am not 100% sure that all work stops, I think some basic fault finding and automated processes still run.

So are we allowed to freeze payments too I bet you the accounts and the cutoffs continue to work, you just wont be able to get put back on till the freeze is over.

 

[Prof.Merlin]

Erm, so none of my afrihost adsl accounts can authenticate :/

 

[DrJohnZoidberg]

Still getting spammed by Gian...

I replied to the mail with UNSUBSCRIBE in the subject line, I doubt this will do anything.

I'm going to mark every mail from him now as spam in Gmail.

 

[Prof.Merlin]

So its not afrihost accounts. Its the whole Linden exchange that is not allowing authentication

 

[bgotapen]

I got a 4+4gb account this month as crystalweb is failing hard...

So is the 25% packetloss common for this capped product?

 

[Worskos]

Afriman

With AH+ being launched - Does this mean that we will definitely be losing the double data deal, if we don't subscribe to AH+?

 

[techead]

@Afriman @Afrigenie

Has the billing cycle begun? Can people still cancel today?

 

[caroper]

Afriman

With AH+ being launched - Does this mean that we will definitely be losing the double data deal, if we don't subscribe to AH+?

- Double Data of either ADSL or Mobile Data guaranteed whether or not our Double Data promotions end on the 31st of December (we're desperately trying to keep them going, but there is a good chance we may have to end the promotions - we'll let you know either way within the next week or so)

So I would say yes, I also see that it is an either or situation, if you have 3G and ADSL only one of them will remain on Double Data. At this stage I am not sure if I am going to quit afrihost entirely or just reduce my ADSL bandwidth and cancel the 3G data, seeing as MTN has only GPRS speeds wherever I have needed to use 3G.

 

[Bedford]

@Afriman @Afrigenie

Has the billing cycle begun? Can people still cancel today?

Nope states in the clientzone 25th of the month. So if u didn't do it yesterday, u will need to wait till next month

 

[Masik3R]

YouTube is buffering like crazy. Shocking throughput.

Afrihost:


WA:


It seems that there's always something..come on guys.
Oh and please don't ask me to test with you, I've given clear results.

 

[Mariuspay]

I did not get the email. Did I complain too much when my 40 Mb line was going at .5 Mb?

Marius

 

[AfriGenie]

Afriman

With AH+ being launched - Does this mean that we will definitely be losing the double data deal, if we don't subscribe to AH+?

The decision as to whether or not Double Data is ending for Mobile and ADSL Capped data has not yet been made at this point, we'll probably find out in early December. As soon as I find out, I will let you guys know.

The launch of Plus+ does not automatically mean Double Data ends, Plus+ is meant to be a product that adds value to all of your Afrihost accounts. The Double Top-up alone almost makes the account worth it, and after using Simfy for a few weeks, I am happily using Plus+.

EDIT: I should also point out, Plus+ has a free trial month, so you guys are welcome to test it out, then cancel it immediately.

 

[AfriGenie]

@Afriman @Afrigenie

Has the billing cycle begun? Can people still cancel today?

I'm afraid not... Generally we need to receive cancellations before the billing cycle starts.

 

[AfriGenie]

I did not get the email. Did I complain too much when my 40 Mb line was going at .5 Mb?

Marius

Not at all!

We send out the mails from Gian in batches, so it may take a few hours before you receive it, you should also see the message in your Clientzone by now.